Rent-A-Center

Amadi W 

on BBB

2 years ago

This is my 2nd time renting with acceptance now . The 1st time was flawless but this time it has been such a horrible experience. I told acceptance now to come pick up their furniture about 2 weeks ago . And they instead offered a settlement offer of ***** within 45 days to close out my agreement . Last night, I paid it . I went over this over and over with ******* and she reassured me it was closed and there was nothing else to worry about. However, another auto debit came out this morning of my regular payment AND SHOWS I ... read more

William C 

on BBB

2 years ago

FREE *** BUGS WITH EVERY PURCHASE. Hello my name is ******* and I worked for Rent-A-Center in May and June of 2023. Anyone who has purchased from this location is risking adopting an infestation of *** BUGS! The ***BUGS and COCKROACHES have taken over the backrooms of this store and have been seen inside the furniture by multiple employees. THIS PROBLEM IS KNOWN! Yet they are still here casually selling their at-risk merchandise to unsuspecting customers. I recently refused to continue working at Rent-A-Center until they ext... read more

Josolin M 

on BBB

2 years ago

I came into the store on 6/27/23. I was looking to rent a product, while in the store the manager ****** was with a customer, an employee came to him for assistance with a call. To which he responded "why the h*** did you hand me this call." He then proceeded to go on a rant about the phone call at the front desk berating this employee. He then threw a tantrum and stormed into his office and started screaming about this being "pure stupidity." I feel like this behavior is very childish and extreamly unprofessional. I have ne... read more

Amanda N 

on BBB

2 years ago

They added on an extra Rental agreement to bedset at the last minute because they didn't carry the original frame , and since then I've been denied a grace ****** on my payment of 4 days , I don't mind paying the late fee it's just the manager is far from professional or courteous will definitely NEVER recommend Nor use this Company again ! 

Tammy R 

on BBB

2 years ago

I have tried for 6 months to access my online account, no one at the store or customer service center will help me. keep getting ticket numbers for escalation which is a joke because no one calls back and still no help. cant reset password on website it never actually sends a email I read all the complaints listed below with the response call customer service . what a joke they don't help either star rating one , only because I had to choose ******* star option 

Breanna M 

on BBB

2 years ago

This is by far the WORST loan I've ever had. It was over two years ago when I got a loan through them because I was waiting for my ID to come in so I had to use them instead of conns. I was paying 150 dollars every month and only about 20 dollars was going towards my actual payment while the rest was interest. To top it off my total amount would increase. None of it made since. They will rob you with no care. Crazy that it's even legal for them to charge so much in interest and then keep adding to it. It was like my loan was... read more

Romele J 

on BBB

2 years ago

Bought dryer that did not include as is clause. ***** does not work rent a center picked up the dryer for repair then returned it , after so call repair it still doesn't work and they refuse to refund money or pick it up! Being on a fixed income this has become a hardship. 

Gary P 

on BBB

2 years ago

I was robbed of $260.00 for the Benefits Plus fee. When I called and asked about it, I was told it is an "insurance", that if I dropped it and the dryer broke, that I could not get it fixed, nor a loaner issued. That is what homeowners insurance is for. Also, I was informed that that $260.00 I paid over a span of 10 months is not applicable to my current balance, nor is it refundable. I was not made aware of this fee before I signed for the dryer. I wasnt even aware of the payment amount until after the first month of having... read more

Romele J 

on BBB

2 years ago

Brought a dryer from one of their stores in Union Ciry Ga, paid cash for rhe dryer they delivered the dryer it came on but I had to dry the cloths 3 and 4 times so that same day I call them to let them know that its not dring and the manager says what do you expect for an 75 dollar dryer and I said 75 dollars worth lf drying so he then says well you brought it as is and I remined him their was nothing on the tag that said as is. They came and picked up the dryer after about a month latet still no refund , he said I had to wa... read more