Rejuvenation

Danny H. 

on BBB

3 years ago

The simple fact they have aligned themselves with an incompetent, ignorant, downright deceptive, and fraudulent shipping "service" such as Fidelitone should be enough to take this rating right down to a 0. It is like allying yourself with ******, ********, or ****. That decision has cost us many days PTO, countless hours of agony and frustration, and a customer response unit that will not take full accountability for its actions. If they have warehouses along the eastern seaboard, why not own up and ship it themselves. Be th... read more

Barbara F 

on BBB

3 years ago

Contradictory information about an order (expected at my home today) as to whether it had shipped (yes from one representative, no from another.) 30 minutes on hold trying to reach a supervisor. Disorganized is the most charitable interpretation. When I tried to cancel, lots of roadblocks. Will avoid in the future. Dont want to deal with this sort of a company. 

Lucas F 

on BBB

3 years ago

Ordered a desk in January. On the day it was delivered (March 11th) but before the actual delivery we received a phone call that the order was missing a piece but that we would receive it in ***** hours. That time came and passed so we called customer service who said we would get the piece delivered by April 4th. That time passed and we called customer service. After nearly 2 hours on the phone: 1: We could not get the missing piece 2. We could do a full replacement (slightly different but acceptable) but not at the price w... read more

Sianna M 

on BBB

3 years ago

Their customer service and business practices feel very dishonest. It has happened one too many times now. I have spent $1000s of dollars here over the years. They have lost a customer. 

Ar V 

on BBB

3 years ago

I ordered a sofa in November 2021 and it was supposed to be delivered by now. I have reached out to Pottery Barn multiple times and they have said that I need to wait ***** days until after the estimated delivery window passes to submit a cancelation request. They claim this policy is listed on their website and it is not. I took screenshots with a timestamp so they can't just add it and say it was there because I was never ever informed of this policy. Quite the opposite. I was told the sofa would likely not take the full w... read more

Pauline K 

on BBB

3 years ago

Horrible quality of Pottery Barn products. No warranty/guarantee. My second grader's back pack strap webbing unraveled and not repairable.. had this for less than a year and more than half the time was not used due to covid and remote learning. **************** is terrible and they do not stand by their products. Ask you a bunch of questions and send pictures only to recite their 30 day return policy, and won't even replace their defective, poorly made products. Most of their furniture is manufactured wood/particle board wit... read more

P.P 

on BBB

3 years ago

I finally gave in and decided to shop at Pottery Barn Kids. I purchased a bag pack and water bottler for my daughter. Shipment was fast, bag was great, water bottle not so much. Within 2 weeks the water bottler was leaking, to the point my daughter could not use it any longer. I called customer service informing them of the broken bottle, and the representative was very short with talking to me, and came off very rude to the point I felt like I needed to hurry off the phone. The representative informed me a replacement bottl... read more

Kelly G 

on BBB

3 years ago

I ordered a gift from a wedding registry. When I clicked on the item I wanted to purchase, the link took me directly to Pottery Barn where I made my purchase. I then was directed back to the wedding registry website where I indicated that the item was purchased. In their infinite wisdom, Pottery Barn shipped the item to me (I live three states away from the registrant), and when I called them and told them it was delivered to the incorrect address, they wouldn't correct the problem. Instead, I was told that since I ordered i... read more

Ronald D 

on BBB

3 years ago

****BUYER BEWARE****I placed an order online with Rejuvenation.com for a table. After 15 days I did not receive the table or get any response to schedule a delivery date. I called **************** to cancel my Order and request a refund. The 1st representative I spoke with hung up on me. I called back again and the 2nd representative cancelled the order and requested a refund but said I would be charged a $299 cancellation for ******************* on an item I never received or notified of any delivery date. I will not be sho... read more