Rejuvenation

Chad K 

on BBB

3 years ago

Ordered dining room set. Delivered with damaged table. New table was ordered and scheduled for delivery. They will give you a day but not a time so you have to schedule the entire day off. First delivery date the crew was a no-call, no-show. It took 3 phone calls to get a rescheduled date. You have to figure out the correct department to talk to because they can't be bothered. Again, you are not given a time, just a day so you are required to take the whole day off. The company called the morning of the rescheduled delivery ... read more

Evan R 

on BBB

3 years ago

Ordered a Kids bunk bed - was on back order for months said it was finally ready for delivery > scheduled deliver Company missed first deliver > rescheduled for a week later Showed up a week later (hours after scheduled delivery window) with a broken bed.Delivery guys said someone would call me back > never received a call > at this point i dont have a bed and no reason to believe i would ever be contacted to actually receive the product i had ordered and paid for.trying to contact the company, but on hold for over 30 minute... read more

Richard F 

on BBB

3 years ago

I ordered a desk and glass case on April 18th. I started receiving the order (piece by piece) a few weeks ago. I asked them to hold the rest of the order and send everything together which they agreed. I received the final shipment and I'm missing one of the pedestals, This was my fear of getting it piece by piece. I have been in touch with several **************** reps online but none have been able to help. I called the warehouse to have them set up delivery of the final piece but they seem clueless as to where it is. I've... read more

Pamela D 

on BBB

3 years ago

I ordered (Order #xxxxxxxxx196) a Daffodil Belgian Flax Line Diamond Quilt from Pottery Barn, online, on 3/17/2022. The item was reported to be "In Stock and Available for Immediate Delivery" ( I have the original order). It did state that delivery would be made on May 12, 2022. A *** Tracking has been assigned, since 3/22/2022, but to date *** has not received the item. About one week after May 12, 2022, I contacted **************** by phone and was advised of a delay, but that no new date of delivery was known. I told the ... read more

Miriam F. 

on BBB

3 years ago

I ordered a wedding dish in September 2021 for a friends daughter that arrived broken. I called, got it straightened out for another dish to be delivered. By May 2022, the gift still had not been delivered. I saw the dish in the Va Beach town center store, on May 5, 2022, and decided to buy it, so that my friends daughter could have it before she moved to ******. The woman helping me assured me that I would be reimbursed within 3 days. I was never reimbursed. So much time has passed that neither I nor the bride have the orig... read more

Nebiat S 

on BBB

3 years ago

I had moved to ***** and decided to buy new furnitures, bed and bedding items and other items like throw, eg, ******************* Throw, 50 x 60", Heathered Charcol. Because of the long delay in delivery, I called Pottery Barn and canceled all my pending orders. At the time of cancellation, I was told by the agent that he had worked with his supervisor and confirmed the cancellation and that I will not get charged and I will not get any items sent. To my surprise a month or so later, not only did they charge my credit card f... read more

Luke S. 

on BBB

3 years ago

I had just moved back to my home town and decided to order a couch last August with hopes to invite my family over for the holidays (still 5 months away). The order was delayed until after the holiday which was a disappointment, but not the end of the world and understandable as there are logistics issues with shipping at the time. The sectional I ordered was missing 2 legs. The delivery team stated that I would need to call customer service to get this corrected as they were not found in the warehouse. After contacting cust... read more

David L 

on BBB

3 years ago

I placed an order for several upholstered pieces. Only days after the order was paid was I given an "expected" delivery date, over 6 months. As this was too long to wait I tried to cancel order. I was informed that "custom" orders cannot be cancelled, even though production on order would not even start for months. Very deceptive, I was not informed that the order could not be cancelled or that it would take so long until after order was placed. Now stuck with over $8,000 of furniture that won't deliver until October or Nove... read more

Carrie H 

on BBB

3 years ago

Here is my review of the item I purchased twice -DO NOT BUY THE POTTERY BARNMELANGE QUILT #******* COTTON HANDCRAFTED QUILT OR OTHER PRODUCTS FROM THIS LINE. There is zero quality control and more than once this item was received severely defective and should never have been approved for shipment to a paying customer. I ordered the Cotton Handcrafted Melange Quilt #******* at a full price cost of $279. It has two obvious black marks at the front middle of the quilt. I called customer service and waited almost an hour for ass... read more