Rejuvenation

Suzanne B 

on BBB

3 years ago

Purchased furniture on 4/4/22 on my West Elm card. The card was charged twice putting me over the limit. At the advice of customer service I cancelled the order and was going to try again except the order was never cancelled. After numerous phone calls and emails to cancel I received one credit for the original amount and was assure the order was cancelled and I'd receive the the original credit. Here it is the end of July and not only is the order not cancelled, I've received no credit, and to make matters worse was charged... read more

Amy V 

on BBB

3 years ago

I placed an order on June 6th, 2022 for faucets. At the time of order, I knew it would be a 4-6 week fulfillment time. Four weeks later I called to check on the status of my order, and they said that there was no record of my order, regardless of the fact that I was looking at an email confirmation with my order number in it. I was told that the problem "was a glitch with my browser" and I needed to place a new order. I went ahead with a second order, and called back a few days later to see if they could possibly expedite be... read more

Brandi W. 

on BBB

3 years ago

Ordered 2 baskets and only 1 was delivered via **** No information available when I try to track the package which leaves me to believe the package is lost. Called westelm customer service to inquire about a replacement. The rep was rude and condescending. He refused to ship out a replacement! Im furious. 

Anita N 

on BBB

3 years ago

Pottery Barn/PB Kids is such a poor excuse for a company. I ordered a very expensive recliner for my baby's nursery in Feb 2022- while baby is due in August. I was told that there were 2 in stock and it would be shipped out the following week. In the following weeks, the delivery date kept getting pushed out until I finally had enough after the date was updated to January 2023! In June, I canceled the order after spending 45 mins waiting to reach a rep and was able to purchase a similar recliner from a major competitor at a ... read more

Angela H 

on BBB

3 years ago

All retailers are experiencing delays, but PB is by far handling them more poorly than any other retailer I have worked with. I ordered two nightstands in Feb, estimated delivery in Mar. The estimate was pushed a couple of times, not surprising. My items were then changed to "shipped" status in Apr and my credit card was charged. It is now almost Aug and I have no estimated date of delivery. My two items were somehow separated, one has been at the local delivery center since MAY, one for a month now. I called PB CS no less t... read more

Mary L 

on BBB

3 years ago

Same issue as all other users. Bought a light fixture on the West Elm website that said in stock, received an email indicating that the light would ship over the next few days. Happened to click on the Order Status only to see it is backordered with no potential ship date. This is the third or fourth time this has happened with West Elm--they blame their inventory system, but that is no excuse for not pushing an email when the system identifies an item as backordered. Will not be purchasing anything from them again unless th... read more

Ruth L 

on BBB

3 years ago

I ordered a on sale Avengers bag pack, which it has been on going since late June and July 2022. They are not honoring the promo code HAPPY, it did not go through for whatever reason. I assumed it did, until I checked my bank account and noticed it had cost me ****** dollars and eleven cents.I called the ************* contact number spoke to ********, today about 2:30 pm. Her supervisor stated refund, code failure it would not be honored, no refunds. Im very upset, this is FALSE advertisement and FRAUD Thank you Dont BUY ANY... read more

Tonyh 

on BBB

3 years ago

We ordered a dining table in Sept 2021. Back order date keeps changing. We were told it would ship in November 2021. This was a gift to us and we had ordered chairs which we returned because there was no room to store them. How can a company like Pottery Barn sell products that they dont have??? Its still displayed in the store. We have called several times and they have no idea when it will arrive. Current date is January 2023. Why?????? 

christie f 

on BBB

3 years ago

Worst furniture delivery service! so far all 3 pieces of furniture I have ordered and paid for have ALL BEEN LOST!!! Now I have to wait another 6 weeks to get it!!! IF THAT EVER COMES! No one answers phones! No one knows whats going on! Horrible customer service! HORRIBLE! Twice now Ive had a delivery date only to be told they have NO IDEA where my customer already paid for furniture is!!!!Both times cancelled!! No agent ever helps or has any idea where my furniture is! No phone agent has any answers. Hold times are 30 minut... read more