Rejuvenation

Dawn M 

on BBB

2 years ago

My customer service experience at the Buckhead location was horrible. The so called manager and general manager bought had horrible customer service and did nothing to de-escalate or show any empathy after spending thousands of dollars on outdoor furniture. 

Heather E 

on BBB

2 years ago

I ordered over $5000 worth of furniture from West Elm. It took it six months to arrive and when it did the cushions for the couch were too small. I contacted customer service and they said they would send new cushions. The new cushions took four months to arrive and when they did they were also too small. Its been very difficult to get a refund and have the furniture picked up. They wanted to refund me with a gift card and I protested and asked for money back as I need the money to buy furniture elsewhere. I have spent the p... read more

Ken W 

on BBB

2 years ago

I have footage of their white glove delivery service rolling my $800 vanity up my stairs. It was a scheduled delivery where I had three guys working at my house. They were there and informed to accept the delivery. After one ring they left and took the vanity with them even though I had men there ready to receive. When I called I was hung twice on when trying to get transferred. When I finally got a human they said sorry about that when would you like to Reschedule.I said I want my vanity now turn them around as it was just ... read more

Joel P 

on BBB

2 years ago

Terrible customer service. We made an order with a gift card from our wedding and then they cancelled the order. We didnt get a notification that it was cancelled and had thrown the gift card away. When we noticed the order was cancelled they told us all we had to do was reorder it. Since they said they didnt charge the gift card they wouldnt get us a discount or gift card or refund. We talked with them several times. The first person said they would refund us but then every other interaction said they would not refund us. I... read more

Hasan O 

on BBB

2 years ago

We ordered a crib 8 months ago and its still back ordered. They wont let me get my money back either. Total scam. 

Mauricio G 

on BBB

2 years ago

Mid April 2022 we purchased a dining table online: 1. The table was supposed to arrive within 3-5 weeks due to the current supply chain difficulties. We agreed with those terms. 2. At the end of May the order was canceled by WE, without our knowledge, and a new one was created. No one from WE contacted us to inform us about the change 3. Sometime in May, past the initial window I called to check on ETA. To our surprise, we found out a new order was issued and the time was "RESET", meaning now we have to wait more for a new t... read more

Alexandra G. 

on BBB

2 years ago

Pottery barn is scamming me I ordered a 10 x 14 rug for my living room I paid $1700 for the rug cost and shipping was ******************************************************************************************************************** the dust I have asthma I called pottery barn and they told me there was nothing I could do I called customer service and every time I call tell them my last name ***** they hang up Im so sick of trying to get either my money back or a rug this is gone on for a year **************** said that th... read more

Ritu K 

on BBB

2 years ago

Worst furniture company and business I have ever dealt with. I bought furniture from them back in Jan 2022. Was told Ill receive In April 2022, which got pushed to June then July. All of which I had to call and track since nobody from the store or warehouse was giving a clear expected date or delivery. Delivery July 29 was tons all my items will be shipped. Received my banquette which was scratched and torn and my dining chairs didnt even come!! I called to ask after waiting 1-2 hours on hold nobody from store to warehouse h... read more

Lucinda V 

on BBB

2 years ago

West Elm - terrible customer service and deceitful. Highly discourage anyone from doing business with West Elm. I can't speak for the rest of the Williams Sonoma brands. I purchased a coffee table, side table, and ** console in May, 2022. Two items arrived with some delay. The ** console kept getting delayed. For months. I emailed, sent FB messages, tried multiple times to call. No response to seven emails. No response to ******** messages. My options turned into filing a dispute with my CC card or getting really stubborn ab... read more