Rejuvenation

Caitlin R 

on BBB

2 years ago

I placed an order December 17, 2021 and the original estimated delivery date for the Cameron ********* was April *****. I now see it is estimated into September. It has been changed multiple times in between. I accepted it each time, but this is getting ridiculous.I reached out to customer service who told me they cant really help me until the item is delivered. This was the last time the date changed, June 17. They said they will offer compensation, but it cant be discussed until the item arrives. I reached out today and we... read more

Linda W 

on BBB

2 years ago

I ordered a bunk bed for my grandson in April 2022.I received a call july 20th to schedule delivery, set it for july 26 2022 from 8;30-10:30. They send you a website so you can track it.July 26 went on the website to track it said its on its way 10:00 I look and it said CANCELED!!I had taken the day off of work, I called and no one could answer me why it was canceled..I was on the phone for 4 hours and no one could help me, going from 1 dept to another, it was bad and no one cares.Finally they got ahold of someone and the la... read more

Sadie C 

on BBB

2 years ago

I used to love West Elm, but I recently moved to a new house and ordered multiple pieces of furniture and it has been a nightmare. I recently got an email alerting me it was time to schedule delivery of my dining set. I called West Elm and waited on hold for 30 minutes. They then sent me to the shipping department who then referred me to Ryder. I called Ryder and they told me they don't have my order in their warehouse. I reached out again to West Elm via email and was given this response, " As for time frame I do not have a... read more

Lindsey C 

on BBB

3 years ago

Ordered a back to school bundle that should have all arrived by July 27th. Then found out the lunchbox was back ordered until at least Dec. 28. The website continued to show availability and customer service line would hang up on me after being on hold multiple times. 

Rustin T 

on BBB

3 years ago

Very disappointed in the customer service department's failure to communicate. I have ordered over 8000$ worth of patio furniture in late January and as of now, 7 months later, I am still having issues with Williams Sonoma fixing the issue of them sending incorrect cushions, It took and a half months to receive this product, despite them claiming it being in stock. They first shipped all my products to the wrong state, and had to wait another month because of this mishap. When things finally did start arriving, I noticed the... read more

Alethea S 

on BBB

3 years ago

Purchased furniture from West Elm end of May. It is now late July and half of our order is still missing. 1. The sofa we ordered, which we were told was in stock to be delivered by ***** is now delayed till late September-October. 2. Worst logistics department EVER. Our apartment is up three flights of stairs with no elevator. First delivery crew couldnt handle taking the furniture up because it was too heavy; totally fine. JUST for this reason West Elm rescheduled the delivery for a week later, specifically to have a three ... read more

May M 

on BBB

3 years ago

Do not order delivery from this company/ West Elm. And don't believe the website that lists products as quick-ship or in stock and ready to ship. They will take your money and lock you into several weeks and months of waiting for these products. They are dishonest about scheduling and will delay the delivery by delivering only part of the product. The customer service is not helpful and they talk about compensation to quell their customers into not reporting this bait and switch which is illegal. Avoid them at all cost apart... read more

Leslie O 

on BBB

3 years ago

On June 4 2022 I placed an order for 2 items through West Elms quick ship. I was assured they would be delivered by June 29 2022. I was charged in full. The items the Urban chair and a half twin sleeper and the Harmony **** have been showing as ready to deliver for several weeks. However shipping does not have them and they have told me West Elm "does this all the time".They promise items that they don't have and charge in full. I call repeatedly and nobody knows where my items are. Again I WAS CHARGED IN FULL ON JUNE 4. 

Cristina M 

on BBB

3 years ago

Same as all the other poor consumers who have written reviews on here. I bought my first home in April of this year. Was so excited to furnish it. Spent THOUSANDS of dollars on furniture, and I was fine waiting. I understand things are backed up right now. I have now had three failed delivery attempts with this company. The first time, scheduled the delivery, and waited around all day, just to call customer service and for them to tell me my sofa wasn't even in the warehouse yet! So, had to wait another 3 weeks for it to com... read more