Rejuvenation

Bianca A 

on BBB

3 years ago

0 stars, Ikea has better customer service than ********************. Please let that sink in and never buy from Williams and Sonoma. I ordered a custom bed frame in Aug 2021, expected delivery was **** weeks. In Oct I get an update saying delivery has changed to Dec. I checked West Elm's website and it still said **** weeks if I ordered in Oct, which I knew was a lie because I had been waiting that long. I reached out to customer service to see that my bed frame was being made. No response. I reached out on Instagram I final... read more

Jennifer M 

on BBB

3 years ago

Placed order for sofa 2/28/22 for a delivery 6/1-7/1. Informed my credit card would be charged late May when item shipped. On 6/18, receive correspondence my sofa was delayed until late August. 6/20, I cancel order in Pottery Barn store (*****) with rep named ****. 6/23, my credit card is charged $4,094. 6/23, called PB and representative, ******, initiates a refund. 6/24, receive email about order from a rep named *** to provide assistance with remainder of my order. I wrote detailed email to rep requesting written proof my... read more

Edward C 

on BBB

3 years ago

Placed an order from Pottery Barn in February for expected delivery in late May. Outside date on the delivery goes by with nary a word from PB. I try to find out what's going on and, after about 6 calls and 2 weeks, am told that the item is in the US, through customs, and ready to be delivered to the distribution facility where it will then be sent to us by June 24th. June 24th comes and goes, again, with no word from PB so I call back and am told that, no, the item hasn't even been built yet. I ask to speak with a member of... read more

bernardo p 

on BBB

3 years ago

WORST SERVICE EVER! DON'T BUY HERE UNLESS YOU WANT TO WAIT 3 MONTHS FOR YOUR "IN STOCK" ITEMS!My delivery appointment was supposed to be today after waiting for 2 months and a half when it was supposed to be 2 weeks after we went to the store because it was in stock so no big deal, we even choose this items cause they were supposed to be in stock! And now that we move trips and arrange with our jobs to be home to get the items, They just send a message that delivery was canceled and reschedule me for another 20 days!!! they ... read more

Lynn W 

on BBB

3 years ago

Don't order from Pottery Barn! Three week lead time turned into over 5 months. Billed us for the full amount when the product was not shipped yet. Refuses to acknowledge our many requests to cancel. Refuses to issue a refund. 

Alicia C 

on BBB

3 years ago

Awful customer service and terrible products! We spent almost $1k on bedding with them, and my pillow clumped within months and our duvet insert fell apart in a year. It just sits on the bed and was well cared for. We took it to the store and showed them and they turned us away. So we called customer service and they said they would not replace it after 30 days. You would think spending $400 on a bed insert thinking it would last a long time, they would honor their product. Will never buy again from them. 

Teri G 

on BBB

3 years ago

Well, shame on me for not reading these reviews prior to my large purchase with Pottery Barn. Long story short. Sold home and furniture, bought home, purchased thousands of dollars in furniture from PB to fill said home. Promised by associate it would all be "while glove delivered" in less than a month or by close of home purchase. However, had to visit a second hand store for some seating, consoles, tables, and such to get by for the last 5 months. **************** is a joke, paper trail stinks, tracking system non existent... read more

Maria L 

on BBB

3 years ago

I have ordered a furniture from Pottery Barn in December 2021 to be delivered between end of May and early June 2022. Called in May and they said it was being shipped. Called again when it did not get on time in early June and they said they had supply chain issued but it was getting produced and it would get delivered by end of June. Called closer to the delivery date in June and they said the item was still not in production. It would take another 3/4 months. Terrible customer services. I was never informed of the delays o... read more

Rachel M. 

on BBB

3 years ago

Horrible customer service. I have waited 16 months for an item to be shipped to be. They continue to claim the shipping depot in my state misplaces the item and they ship another one. When I call pottery barn I wait on hold for a minimum of 30 minutes to talk to a representative and then another 20 minutes to speak to a manager. I have ordered from pottery barn many times in the past and they have had issues on all but one of my orders. I strongly encourage anyone looking to buy anything from them to reconsider unless they a... read more