Rejuvenation

Juliana K 

on BBB

2 years ago

PLEASE DO NOT PURCHASE FORM HERE. Please don't buy Open Box item here.Open Box typically means gently used items that people have returned or the store has used as a floor model. It should not mean a couch that is disgustingly covered in dirt (literally black film over the entire thing) and cushions with permanent tape marks over it. I had to get it professionally cleaned and even then, there is damage that won't come out. I also wouldn't expect to argue with a reputable company about them selling garbage to a customer, even... read more

CJ C 

on BBB

2 years ago

QUALITY DEFECT:I ordered 3 kitchen counter stools and one had major defect (paint was off and legs unbalanced). The item is still defected at the 3rd delivery. BAD CUSTOMER SUPPORT: I called the support line twice (the 1st lady pretended there was a bad signal and cut off the phone; 2nd lady said she would work on my return and then put me on hold for another 30min without having anyone get back to me. They pretend to have a nice attitude but they don't actually solve the problem. 

Bryan W 

on BBB

2 years ago

Do not shop here, no matter what. Their products are falsely advertised and no better than the cheapest things you could find on Overstock, Wayfair, or any other low-rent web site. We paid more than $1,600 for an "all weather" wicker outdoor couch -- after just more than 13 months, it is completely falling apart, despite the fact that we keep it covered 100% of the time that we're not using it. West Elm says they can't replace it because company policy is that anything outside 12 months is irreplaceable -- this is actually g... read more

Danielle L 

on BBB

2 years ago

First customer service reps are nice on the phone but dont actually accomplish anything. I was told I was refunded since my rug I ordered never showed up and they said they dont know what happened. Ive put countless calls and emails in trying to figure out where my refund is and they just keep saying wait longer. Its been a month!! Still no refund and Ive filed with my credit card now to get my money back but west elm is still not giving me email confirmation although they claim they will send it. Its been a nightmare. 

Erica G 

on BBB

2 years ago

Stunned, frustrated, and out $1250.I was excited to order custom draperies from Pottery Barn, who I have known to be a reputable company. My order was placed in January 2022, with an expected delivery date of February 2022. After frequent delays, I noticed that the estimated delivery date was automatically rolling to the following day. Clearly bogus. After calling and speaking with customer service, it was explained that this was in customs, and the agent told me that they have no way of knowing where it is or when it will a... read more

Megan C 

on BBB

2 years ago

Ordered three twin beds for my boys in the end of May. Delivery was estimated within a week. Well 1/3 of each bed came within a week and come to find out after many emails, the other parts of each bed were still not in their warehouses. Thinking we needed to make room for three beds (and help pay for them) we sold our twins cribs/toddler bed set when we saw they were being delivered not knowing it was only 1/3 of each bed! After 6 weeks of them sleeping on mattresses on the floor I canceled my order and we purchased beds els... read more

Jamie D 

on BBB

2 years ago

I ordered a sofa from West Elm on June 17-in stock and ready to ship. The delivery address was incorrect (different state) and I corrected within 2 days of the initial order. I contacted West Elm three times and was assured they had the correct delivery address. The first delivery estimate was June 24-Jul 8. Several more emails to West Elm and the date changed to July 18-Aug 5. I received a text from the delivery service and when I tried to schedule I was not in their delivery state-they had the incorrect delivery address. T... read more

Katie C 

on BBB

2 years ago

I have never dealt with such terrible customer service which is especially horrible for a "higher end" company. I ordered a matching nusery set (crib, changing table, crib converter set, and bookcase) back in January 2022. At that time the different pieces were estimated to arrive from February through April. Every piece got delayed or placed on backorder. It got to the point that I canceled the bookcase but was forced to wait for the crib because they sent the changer table and converter kit. They charged me for the crib on... read more

KIM K 

on BBB

2 years ago

We've spent a good amount purchasing from Williams Sonoma throughout the years. We purchased a pan of their brand at a premium price. In less than 2 years of very light use, the pan began to rust and deteriorate. We contacted the company who simply told us the pan only has a one-year warranty for quality and we were welcome to buy another pan from them. Granted, the warranty is only one year, but at the premium price and when the pan began to rust and deteriorate so quickly, clearly the company does not stand by their brande... read more