QVC Founders Park

Tomlin 

on BBB

5 years ago

I ordered a mattress cover over two weeks ago and haven’t received it yet I contacted customer service 10 times and they were so rude it’s a shame my sister orders from them all the time but I’ve been a member for 10 years and their service is bad sometimes having the easy pays isn’t worth the headache also I don’t like being addressed by my first name by no one who I don’t know I’m done with them 

Alan B 

on BBB

5 years ago

Definitely not a user friendly website. I tried to purchase a vacuum that I really wanted. after going through the process it wouldn't accept my credit card. (I had no issues using it before or after. After going through the process of adding my debit card I didn't realize "easy Pay" was the default. and not paying all at once. I cancelled that order and tried to order again, however the discounts codes would no longer work. There was so I contacted customer service by email. The first email response I got was dismissive and... read more

Dianne B 

on BBB

5 years ago

I ordered a pair of slacks. Received and they were terrible. I returned right away. They deducted the postage and gave me a credit. I did not ask for a credit. I wanted my money back. I have now place three calls. Still no return money from them in my in my bank account. I call again (now the 24th of the next month. Still no sign of my cash back. They just told me the money will be returned in 10 days. I questioned why that long. It has been longer then 10 days with three phone calls to try to get my money back. The costumer... read more

jan a 

on BBB

5 years ago

Their return method is terrible. The process is: You return via their SMARTLABEL RETURNS. Which is carried by Newgistics, Inc. /aka Pitney Bowes. It took 7 phone calls and hours waiting on hold to have them tell you no one is available and to leave your tracking number and phone #. I persisted and finally asked for corp. They got me to a live person who told me the tracking info had not been updated since 9-18-19 (5 days) and package had been delivered. Here's the real issue: Newgistics does not own it's own trucks, so they ... read more

Jayne H 

on BBB

5 years ago

QVC has CHANGED! I have been with them for 30 years and Their service is terrible now. It used to be great, They are selling products they do not have. As soon as you place an order you are not allowed to cancel. Even an hour later. It states "in process" and no cancel allowed. I recently ordered shower gel. It remained "in process" for over a week. Then they sent an email stating they did not know when they would be able to send the order and no way to cancel. They did say they had 10 days from order for me to receive it. I... read more

Mary R 

on BBB

5 years ago

I have been waiting and calling on a $1500 refund since January of this year! I’ve been given countless differing excuses and nothing. I’ve written and provided all details and been told multiple different stories with NO refund occurring! What does it take to get their attention? They admit they have my returned products and yet also kept my money. Perhaps they need to be sued? 

marsha m 

on BBB

5 years ago

Several years ago I ordered several bracelets and rings--AFFINITY DIAMONDS--in a couple of the colors available. I took the bracelet out--green diamonds and the ring--green diamonds. They are no longer green. They are so dark they look black. The bracelet along was over $300.00. I contacted QVC. Got a, well it's been a couple of years, so we can't do anything. Contact Affinity Diamonds. Problem--there is no address/phone number for Affinity. The info included with the products says contact QVC. I believe this is a QVC compan... read more

Dissatisfied Customer 

on BBB

5 years ago

Nothing but problems with my return. I’ve never had to wait 12 days for a return to show up & get a refund. I found the same item for $200 cheaper somewhere else so I cancelled my payments & returned the item to QVC. Well here they charged me the monthly payment (even after I contacted them 3 times prior and already shipped the item back). Now I’m waiting on a refund of $171.88. We’ll see if I ever get it. I’m never shopping at QVC again. They really need to improve their return process! 

jolita b 

on BBB

5 years ago

This company stole my money and refuse to give it back because of and issue they say was due to and old account I never had . How can you take the money for a purchase and don't inform the buyer that they will not be getting the product, I want my money back as the account they are talking about do not belong to me . As a 1st time purchase it will be my last