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Quest Diagnostics Dover
- Laboratory Testing
- Dover, DE
About this business
Good health starts with KNOWING. When choosing a lab, consider such extras as being able to schedule an appointment, get reminders and access test results anywhere. You'll find them all at Quest Diagnostics. More reasons that 5 million+ people and their healthcare providers choose Quest: - More than 2,200 Patient Service Centers nationwide - Get results on your smartphone, tablet, or desktop throughMyQuest™ - Paperless billing, online bill paying, and payment options likeEasy Pay™ - Payment assistance for patient... read more
Location details
1102 South Dupont Highway, Ste 2, Dover, DE, 19901, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 3:00 p.m. | |
| Tue | 6:00 a.m. to 3:00 p.m. | |
| Wed | 6:00 a.m. to 3:00 p.m. | |
| Thu | 6:00 a.m. to 3:00 p.m. | |
| Fri | 6:00 a.m. to 3:00 p.m. | |
| Sat | 7:00 a.m. to 12:00 p.m. | |
| Sun | Closed |
I went to quest with an appointment on March 14,22. After waiting 50 min. past my appointment time I finally was taken back to have my blood drawn. The incompetent insufficient so-called phlebotomist did not know how to draw blood and put a 3 inch adult needle into my wrist instead of a butterfly needle to try to draw blood from a vein in my wrist. After she shoved the needle into the bone she blew the vein in my wrist. She said she couldnt get the blood. I said why dont you have any butterfly needles? She said we ran out! T... read more
Horrible service. Rude staff. *********** **. I think their masks are on too tight and they have worn them way too long, too much CO2. Seriously, like how long are people gonna participate in this scam of a "pandemic" so dumb. They literally refused me service because I wouldn't wear a mask. Their favorite phrase was, "well it's our protocol" they couldn't tell me why I should wear one, which is typical none of these people can back up any of their "protocols" It's against my civil rights, and it's discrimination. It's also ... read more
Worst customer **********************, billing and credit **** ever!! They can take duplicate payments and not know how to refund you! Complete idiots
I had blood work done June 2021. I have been receiving bills from Quest saying I owe $400 or so. I called my insurance company and they said they never received a **** from them. We are in March 2022 and Im still receiving bills from them. Spoke to numerous people in billing and was told we can put it on hold. What does that even mean. Delay the billing process more? Well I got another **** from Quest and sent it certified mail myself to my insurance company and long behold I got answers. Amazing I send a **** and insurance ... read more
Terrible experience today. Made appt. weeks ago. Couldnt eat or drink. Appointment was for noon. The earliest I could get. Checked in with app. Was told by the app that I could wait inside or out, and they Would message me when I was up. I received that text 10 minutes later. Went in. Front desk was dark. 10 people waiting. Door to lab locked. Tried texting. App doesnt understand. So I wait and wait. Finally as someone was leaving, I caught the door and went in. Reception empty, lights out. I see technicians in the back and ... read more
Horrible company. They tried charging me close to $700.00 and it was for a claim that they never submitted to my insurance company. I have 10 months of emails to them for help, and no one person looked into this for me. They just kept on giving me generic answers. I also called my insurance company and got them in touch with billing . Still no resolution and although quest said they would re submit it they never did. Hours and days on hold to even make that happen. Finally I demanded a supervisor call me, for the 20th time, ... read more
It is extremely difficult to get a person at Quest to resolve issues. Today I called at 9AM to get 3 issues resolved, #1 test center yesterday messed up my test code and put in the comments that I had to call service center to get it respond if I did not want to get charged. I cringed as I know what calling Quest entails hours of no progress...waiting to "talk to a supervisor." If lucky to get one, after like a 30 minute wait, they tell you that you need to go to another department. It is now 12PM. Since 9AM, I have spoken t... read more
Made an appointment at quest in Arcadia 3 months ago for my mom to have her blood drawn three days prior to her doctor ************ Had a confirmation and text the morning of her lab draw. When we arrived there was a sign on the door saying the location was closed and to go to another location 3 miles away. Got to the new location where we were directed to go by a sign on the door and we were told by that location that they knew nothing about the quest clinic that was closed and sending patients to them. They said they would... read more
Made my appointment online for 10:15 am. Walked in masked up and waited in line behind a woman refusing any help. A phlebotomist came out, asked me who I was and I told her I had a 10:15 appointment. She said follow me, I answered her questions, signed my paperwork, she took my blood and sent me on my way. Very kind and professional. 1st time at the new location.
Frequently asked questions about Quest Diagnostics Dover
How is Quest Diagnostics Dover rated?
Quest Diagnostics Dover has a 1.5 star rating with 482 reviews.
When is Quest Diagnostics Dover open?
Quest Diagnostics Dover is closed now. It will open tomorrow at 6:00 a.m.
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