Quest Diagnostics Dover

Dinorah R 

on BBB

3 years ago

Quest Diagnostics had the worst customer ********************** that I had the misfortune of experiencing. Ive been presenting the common symptoms for COVID-19 for about a week but due to the recent high number of cases; both rapid (antigen) and PCR tests are very difficult to find. On Sunday, December 26 I managed to find an available test appointment on the QuestDiagnostics website for Wednesday, December 29 at 9AM. Unfortunately, it was at a ******* in a different state about an hour away but I booked the appointment anyw... read more

Jessica P 

on BBB

3 years ago

I had a lab appt this morning. Was attended by technician ***********************. Her demeanor was horrible. She demanded I placed my purse in my car, then began to question why I was there twice in one week. Advised I was hired in two jobs and needed screening for both. The first lab technician I dealt with for first test her name was ***** and was so pleasant. The second time is *********************** that was so aggressive . I told her are you having a good morning? She said I am an ER nurse and people need to be ready.... read more

Melissa B 

on BBB

3 years ago

Horrible... They "said" they filed through my insurance but I called my insurance - they hadn't not. We had to three way call. It has been 6 months and I am still dealing with this. Still getting a **** - not filed through insurance. The representative hung up on me! I was frustrated but not rude or belligerent. DO NOT get any work done through them. 

Thomas B 

on BBB

3 years ago

I needed a Covid Test BEFORE entering the hospital, which I was waiting for 5 months for treatment. They require a negative test before treatment and results must be available just 24 hours before admission. SO, the said results back within *****. 60 hours later no results and I am NOW BACK ON THE WAITING LIST. I AM SUFFERING, and these people have NO QUALITY CONTROL. They must have a large contract with CVS and just don't care when they issue results. I called CVS, Quest lab, everyone I could find the day before. All I get ... read more

Carolee B 

on BBB

3 years ago

My husband had lab work done through Quest. We were charged $2,000 for various lab tests, most of the lab codes repeated multiple times with different amounts for the same date of service. I called them (more than an hour wait if you're lucky), emailed them (no reply ever), and tried to work through my insurance company. Nothing worked. I paid the "patient responsibility" amount and was in the process of insurance review, and they sent my account to collections. I think this is the absolute worst company I have ever dealt wi... read more

Matthew A 

on BBB

3 years ago

I've been going here for about a year now for my medical labs and it is outstanding. It is newly renovated and I've never waited more than 5 or 10 minutes with an appointment. The staff, especially ******, is the best in the business.Highly recommended.*********************, **. 

KIMBERLY G. 

on BBB

3 years ago

I had blood work done. They submitted to my health Insurance which led to a balance. I set up a payment plan. I paid off the payment plan early. Even after my balance was paid off they still deducted out of my checking account. I called before Thanksgiving to inform them of this. Customer ********************** was suppose to call me back. Never did!!!! Another deduction was taking out in December. Now the refund is double because balance has been paid off. I called again and now Customer ********************** stated I was ... read more

Tina K 

on BBB

3 years ago

I went to quest had an appointment. Signed in their screen indicated a 10 minute wait. Forty minutes later I am still waiting despite them taking multiple walk ins and people who have appointments at the same time as me but were late. After 40 minutes I have now been changed to 5 I estimate that I will have had to wait an hour for an appointment which I arrived on time 

Jack S 

on BBB

3 years ago

I really think that Quest Diagnostics is pulling a scam billing people for service that was not given. Looking at their reviews you will see most all are one star reviews Not good!. They state that ******** could not process the claim. The also say the service was performed at the request of Dr ******************* on 10/27/2021. I have no idea who this doctor is. My primary doctor is with ************************************** and that is **** I go for any medical service. I am being billed for service performed on 10/27/202... read more