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QTC Management, Inc.
- Healthcare
- Jacksonville, NC
About this business
QTC is a provider of disability and occupational health examination services.
Location details
7 Office Park Dr, Jacksonville, NC, 28546, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 08:00 a.m. to 5:00 p.m. | |
| Tue | 08:00 a.m. to 5:00 p.m. | |
| Wed | 08:00 a.m. to 5:00 p.m. | |
| Thu | 08:00 a.m. to 5:00 p.m. | |
| Fri | 08:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I am a combat veteran and have had appointments through QTC since May of 2021. A freak snow storm hit Idaho in May and I was 10-15 minutes late for an important exam that would determine eligibility for a disability. I explained that the road conditions were terrible during the white out snow storm and the QTC contracted business denied me. They also cancelled any future appointments through them since I was late to that appointment. Keep in mind that I work full-time and have to take vacation days to make these appointments... read more
I am not a veteran. QTC keeps calling me saying they have an appointment for somebody whom I don't know. They obviously have a wrong number. They call nearly every day, and they text me, too. I have told them three times they have a wrong number; all they say is "Just block the number." Well I do, but somebody else calls from a different number! When I asked another person, why can't they just change the phone number for the person they're trying to reach, and they say they can't do that. WTF??? I have a feeling these people... read more
The first time i dealt with QTC it was a breeze the lady was so easy to deal with and very informative and helpful and fast at her job.. I had to set up another set of appointments and had to deal with QTC again yesterday. I was left a voicemail and it sounded like the person was new to the job just by the voicemail. So i called the number back and I was on the phone for almost 40 mins. The lady was extremely slow at scheduling the appointments and then at one point in the middle of scheduling a diff appointment went all the... read more
I'm not having success with this company setting up appointments and providing transportation. This is the second time. When you call them be prepared to stay on hold and get transferred from one unknowing person to another. I started writing down their names and ID# after one of them hung up on me. None of the representatives will call you back and they will lie ,lie,lie. I wish the Department of Veteran Affairs would investigate these organizations first. I take 9 pills a day for anxiety and QTC, makes me feel terrible. DO... read more
They are horrible for veteran's claims! They never call to speak to the veterans how can you say migraines have gotten better without speaking to me? Considering my primary doctor doesn't even see me anymore because she could no longer help and had to send me to the headache clinic who now prescribes all my medication and rated me to 0 when I get migraines 4 to 5 times a week! Your services are horrible and Veteran Affairs needs to stop doing business with you!
Business response:
Dear Precious, Thank you for bringing your claim to our attention. We're grateful you took the time to reach out to us, and we, in turn, will do the same to resolve your claim. We do our best to accommodate every claimant; some claims take longer and are more complicated than others. Please know that I alerted our customer experience representatives, who will open an investigation and review your case. Again, we thank you for your feedback and look forward to a speedy resolution. Sincerely, QTC Management, Inc.
Dr. B. Daniels beat me out of the parking lot! It was at that point I knew my VA claim would not be decided in my favor. I was stopped in the middle of explaining my condition and was told that's all I need. I went into the exam expecting help but ended up feeling more lost and depressed than before I went. The Va needs to investigate all the negative reviews. such a shame Vets can't get the right help.
Business response:
Dear Hanson Walker, Thank you for bringing your claims to our attention. We're grateful you took the time to reach out to us, and we, in turn, will do the same to resolve your claims. We do our best to accommodate every claimant; some claims take longer and are more complicated than others. Please know that I alerted our customer experience representatives, who will open an investigation and review your case. Again, we thank you for your feedback and look forward to a speedy resolution. Sincerely, QTC Management, Inc.
Where do I start??? QTC sounds professional, send professional put together paperwork, and also does follow up phone calls prior to your appointment date... With that being said.... I was scheduled for an appointment Dec 7, 2022, at 0900. I was enroute and at 0850 I received a phone call saying, "the doctor had an emergency" and the appointment has to be cancelled. Ok I get it stuff comes up. So, I have taken the day off already, and brought my kids to get their ID cards. I get a call from QTC at 0900 asking if I can come in... read more
They cancel appointments without informing you, but then give you issues when you need to reschedule. They send you about 5 pieces of mail per appointment for no reason because it's the same information. I don't have much sick time and I can't afford to take time off of work when I need the money.
Horrible service. You are only allowed to make one rescheduled appointment. Now I have to contact the VA to get another appointment.
Business response:
Dear Todd ********** Thank you for bringing this to our attention. We're sorry for the misunderstanding regarding scheduling requirements. We assigned a customer service representative to your case to resolve the situation. We hope our efforts were satisfactorily met. Stay safe and healthy.
Frequently asked questions about QTC Management, Inc.
How is QTC Management, Inc. rated?
QTC Management, Inc. has a 1.3 star rating with 87 reviews.
When is QTC Management, Inc. open?
QTC Management, Inc. is closed now. It will open on Monday at 8:00 a.m.
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