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QTC Management, Inc.
- Healthcare
- Jacksonville, NC
About this business
Location details
7 Office Park Dr, Jacksonville, NC, 28546, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 08:00 a.m. to 5:00 p.m. | |
| Tue | 08:00 a.m. to 5:00 p.m. | |
| Wed | 08:00 a.m. to 5:00 p.m. | |
| Thu | 08:00 a.m. to 5:00 p.m. | |
| Fri | 08:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
They call you only to tell you to call them and then you sit there fo 25 minuts listening to "We will ne right with you ". Tried at least 10 times never got through.
Business response:
Thank you for reaching out to us. Please know that we value all feedback, and do our best to provide you with excellent customer service. We want to conduct a thorough investigation of your case, to provide a speedy resolution. Please write to us and provide your full name and case number. Our email is ************************************** We look forward to hearing from you soon. Thank you.
This company calls me day in and day out, 4 times one day and twice the next day and sends several texts, 2 ***** envelopes with a single irrelevant paper. I have called them back and spoke to 3 supervisors who do nothing along with various agents and blame it on their autocall system. I looked into them on the *** website and there they have 22 complaints including mine. I have told them I will contact my attorney for harrassment if they continue. Of course, they continue. Even after contacting the VA who has also contacted... read more
Business response:
Phree,Thank you for bringing your claims to our attention. We understand the importance of your case and will do our best for a prompt resolution to your claim. Please know that I alerted our customer experience representatives, who will open an investigation and review your case to prevent future issues with your particular case.. Again, we thank you for your feedback and look forward to a speedy resolution. Sincerely, QTC Management, Inc.
This company calls me day in and day out, 4 times one day and twice the next day and sends several texts, 2 ***** envelopes with a single irrelevant paper. I have called them back and spoke to 3 supervisors who do nothing along with various agents and blame it on their autocall system. I looked into them on the *** website and there they have 22 complaints including mine. I have told them I will contact my attorney for harrassment if they continue. Of course, they continue. Even after contacting the VA who has also contacted... read more
Business response:
Phree,Thank you for bringing your claims to our attention. We understand the importance of your case and will do our best for a prompt resolution to your claim. Please know that I alerted our customer experience representatives, who will open an investigation and review your case to prevent future issues with your particular case.. Again, we thank you for your feedback and look forward to a speedy resolution. Sincerely, QTC Management, Inc.
I have been waiting for six months to get a appointment and they give a different excuse every time I call
Business response:
Thank you for bringing this to our attention. We agree six months is a long time to wait for an appointment. We're sorry it's taking longer than usual to get you scheduled. Not all cases are as seamless as they seem due to many factors. Nonetheless, I've alerted our customer service team about your claim. We thank you for your patience and understanding.
I have been waiting for six months to get a appointment and they give a different excuse every time I call
Business response:
Thank you for bringing this to our attention. We agree six months is a long time to wait for an appointment. We're sorry it's taking longer than usual to get you scheduled. Not all cases are as seamless as they seem due to many factors. Nonetheless, I've alerted our customer service team about your claim. We thank you for your patience and understanding.
Have had appointments with QTC that they have never sent me my travel pay. They have gave me the run around literally all over the state. Hey I need my gas money for my other appointments. The V.A NOW has got me going to appointments all over the state with another company called VES. The V.a & the **** ACT IS A JOKE.
Business response:
Your case is being investigated by our case specialists. If you are still waiting to hear from us, please call us at ************ and ask to speak to an OSA representative. Sincerely, QTC Management, Inc.
Have had appointments with QTC that they have never sent me my travel pay. They have gave me the run around literally all over the state. Hey I need my gas money for my other appointments. The V.A NOW has got me going to appointments all over the state with another company called VES. The V.a & the **** ACT IS A JOKE.
Business response:
Your case is being investigated by our case specialists. If you are still waiting to hear from us, please call us at ************ and ask to speak to an OSA representative. Sincerely, QTC Management, Inc.
(Pact Act. Claim) **************** from get-go they can't pull up my address so agent had to place a "ticket" before I can proceed with process. Hours later a computer calls me to have me call them back to schedule, So I call back immediately. After holding, Agent answers phone and starts asking general questions (i.e. name rank and serial number). They asked if I have a preference to a male or female doctor so I replied male. A few key strokes later and I'm told that I can only move forward if I choose "doesn't matter"; So ... read more
Business response:
Thank you for bringing your claims to our attention. We understand the importance of your case and will do our best for a prompt resolution to your claim. Please know that I alerted our customer experience representatives, who will open an investigation and review your case.Again, we thank you for your feedback and look forward to a speedy resolution. Sincerely, QTC Management, Inc.
(Pact Act. Claim) **************** from get-go they can't pull up my address so agent had to place a "ticket" before I can proceed with process. Hours later a computer calls me to have me call them back to schedule, So I call back immediately. After holding, Agent answers phone and starts asking general questions (i.e. name rank and serial number). They asked if I have a preference to a male or female doctor so I replied male. A few key strokes later and I'm told that I can only move forward if I choose "doesn't matter"; So ... read more
Business response:
Thank you for bringing your claims to our attention. We understand the importance of your case and will do our best for a prompt resolution to your claim. Please know that I alerted our customer experience representatives, who will open an investigation and review your case.Again, we thank you for your feedback and look forward to a speedy resolution. Sincerely, QTC Management, Inc.
Frequently asked questions about QTC Management, Inc.
How is QTC Management, Inc. rated?
QTC Management, Inc. has a 1.3 star rating with 87 reviews.
When is QTC Management, Inc. open?
QTC Management, Inc. is closed now. It will open at 8:00 a.m.
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