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QTC Management, Inc.
- Healthcare
- Jacksonville, NC
About this business
QTC is a provider of disability and occupational health examination services.
Location details
7 Office Park Dr, Jacksonville, NC, 28546, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 08:00 a.m. to 5:00 p.m. | |
| Tue | 08:00 a.m. to 5:00 p.m. | |
| Wed | 08:00 a.m. to 5:00 p.m. | |
| Thu | 08:00 a.m. to 5:00 p.m. | |
| Fri | 08:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
The First **** was rude and would NOT answer questions. When I asked to speak to a supervisor she hung up on me!! I called back and spoke to a very nice young man who gave me more information than the rude lady. I was then transferred to yet another very rude lady who when I tried to ask questions would raise her voice and talk over me! The VA should find another contractor because these people clearly do not care about Veterans. The first lady I spoke with also told me I COULD NOT get an appointment in ********** ******* bu... read more
Business response:
Thank you for bringing your claims to our attention. We understand the importance of your case and will do our best for a prompt resolution to your claim. Please know that I alerted our customer experience representatives, who will open an investigation and review your case and prevent future lapses in service for our customers.Again, we thank you for your feedback and look forward to a speedy resolution. Sincerely, QTC Management, Inc.
To whom it may concern,I really have never had a problem or issues with my VA exams with QTC until my appointment today. I won't name any names as of now, but maybe I should not of taken the appointment or possibly rescheduled it for another time. I felt my examiner was not displaying any type of empathy from the very get go. I went in while injured with a fractured rib with the impression that it would of been ok from what one of the admins stated, I did not want to accept the other appointment options because I'm not sure ... read more
Business response:
Thank you for bringing your claims to our attention. We understand the importance of your case and will do our best to address the concerns and prevent future lapses in service for our customers. Please know that I alerted our customer experience representatives, who will open an investigation and review your case.Again, we thank you for your feedback and look forward to a speedy resolution.
I wish I could give a zero star. Always take forever to get someone answer your phone. Record updates take forever. No way to prove the completion of my appointments. LHI was so much better!
Business response:
********,Thank you for trusting us with your feedback. We understand the importance of your case and would like to open an investigation to provide a timely resolution and prevent future lapses in service to our customers. Please email ** at ************************************* and provide your case number, and any additional details that will help ** better understand your experience. Thank you for your service to our country.
From the first phone call I received, and all the way through the process, every single QTC employee was nothing but kind and considerate.My claim was very complicated and was sent back to QTC 4 different times by the VA. QTC employees kept in contact with me each time and provided me with their phone numbers which they either answered right away or called me back within two days.Thanks QTC for making the process easy for me.
Business response:
*****,Thanks for the great review. We're thrilled to read about your positive experience and the phenomenal service our team provided you. Thank you for your service to our country.
I cant even get ahold of them. 10+ hours of waiting on hold this week. Horrible.
Business response:
Thank you for trusting us with your feedback. We understand the importance of your time and apologize for the prolonged wait times. We'd like to make this right, please email us at ************************************** and provide your full name, case number and any information that will help ** provide a timely resolution for your case. We look forward to hearing from you.
Dear QTC,I understand implementation can be a daunting task. I assess through personal experience that your service is subpar. I respectfully request you allocate the necessary resources to provide the service your page promotes. The disparity of your services and the needs your SM leads to an unacceptable relationship to which SM periodically need. It is unfortunate that SM have to endure your performance challenges. Please develop your program to engage in a more effective way. We your SM will appreciate it. 90 minutes on ... read more
Business response:
****,Thank you for trusting us with your feedback. We understand the value of your time and apologize for the extended wait times during your call interactions. We will open an investigation on your behalf to prevent future call issues for our service members. In the meantime, if you have any information that will help us improve, please email us at ************************************** Thank you for your service.
As a Veteran who resides abroad, I was passed off to QTC affiliate organization International SOS: **************************************************** Unfortunately for months, this business has been giving me the runaround. They've kept me on hold indefinitely, moreover, it is my personal opinion they are not oriented towards assisting military personnel. I've been more than patient with their inability to provide direct answers to basic questions regarding scheduling C&P exams. To no avail have I had any success with the ... read more
This company has been giving me the runaround for months. They will have you in hold forever. If youre a military member they are not geared to helping. I was very patient with them until recently. Ive been calling them daily and I finally got a great representative that actually told me the truth and didnt waste my time. Thank-you for your service QTC.
Like others was on hold for 30+ mins.. When I got my "exam" it was done by a person trained to follow V.A. rules.I was diagnosed by a board certified doctor and orthopedic specialist.Now my fate rests in the review from a lesser individual.Does this seem fair?Or,is this just another way to wrong the ex-armed service member!?Wait till we die...then make meaningful changes...QTC is not earning they are leeching.Bad....
Frequently asked questions about QTC Management, Inc.
How is QTC Management, Inc. rated?
QTC Management, Inc. has a 1.3 star rating with 87 reviews.
When is QTC Management, Inc. open?
QTC Management, Inc. is closed now. It will open on Monday at 8:00 a.m.
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