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QTC Management, Inc.
- Healthcare
- Jacksonville, NC
About this business
QTC is a provider of disability and occupational health examination services.
Location details
7 Office Park Dr, Jacksonville, NC, 28546, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 08:00 a.m. to 5:00 p.m. | |
| Tue | 08:00 a.m. to 5:00 p.m. | |
| Wed | 08:00 a.m. to 5:00 p.m. | |
| Thu | 08:00 a.m. to 5:00 p.m. | |
| Fri | 08:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Same story I've read a lot about QTC. I had a C&P exam on 16September and they have not sent the exam results to the VA for adjudication. When I called to tell them that it is holding up my claim progression on another exam conducted by LHI on the same day they told me my case is in Quality Control and that they needed more information from the examining doctor. They couldn't or wouldn't tell me what it was to be clarified by the doctor. The folks in the Tukwila, Washington QTC office were great so I am happy to say this com... read more
Healthy lumbar spinal canal is 16-20 mm. Mine is 6mm. Their only providers are halfway across the state. Driving for over an hour is very painful for me, as stated in my VA claim. The closest providers QTC gave for me are 99, 125, and 153 miles from me, each a different specialty. That's about 750 miles of driving and suffering for me. They may as well be on the moon. By comparison there are almost 20 Veterinary (animal) clinics within 50 miles of me.. My dog has more options than I do. Just another half-*** company profitin... read more
Do not use this facility they are incompetent. I had several exams with this organization back in January of this year. There were so many grammatical errors it was embarrassing. They cut and pasted half the information from the statement I provided and still got that wrong. Then I returned in may for more exams and to date they have not provided a complete and comprehensive report to the veterans administration. Every time I call the have nothing but excuses for why the reports are not completed nearly three months later. I... read more
I'm just starting the process with QTC and I am not impressed. Quality, Timliness, and Customer Service are not what they are about. I was told originally that I'd at least be getting reimbursed for mileage since they are sending me on appointments over 3 hours from my home. Now that story has changed because I'm not on the retired rolls until September 30th. Because I am still Active Duty, there is no reimbursement (I guess I'm not a real person until I retire.). In addition, they stated that they could get referrals in my ... read more
I officially retired from the Navy on 30Jun21. I completed my last C & P exam with a QTC provider in March of 2021 and was told at that point that the VA would have everything concerning my exams within 4-6 weeks. Fast forward to the middle of July and still the VA has not been able to complete my disability rating or update the majority of my claims due to QTC not sending over their findings. I contacted QTC yesterday and was told there is a backlog of claims that they are trying to get through and that they are working "a... read more
Business response:
Dear BBB: The complaint filed by Joshua ******* was received successfully. We're happy to announce that we delivered the case to the VA for further processing. Sincerely, QTC Management Inc.
I went in for an exam for mental health for the VA compensation and pension. And the Dr was very rude. She repeatedly put her hand up and told me to stop talking. And I'm not the only person this specific dr has done this too. She didn't ask me about half of the things I claimed. Or explain what happened, Or let me explain myself or ask how the stuff I have claimed is effecting me without cutting me off, putting her hand up and telling me to shut up. I've filed two complaints and nobody has gotten back to me or followed up w... read more
Complete disregard to the Veterans that they are chartered to support. Throughout the course of my 9-month transition out of the military and the VA/QTC claims process it has been one nightmare after another. Rude, discourteous, and incompetence at every turn. Most recently, and the trigger for writing this review, is when I attempted to get a simple status from QTC OSA on the true status of a reported (submitted 2-months back) and just a planning timeline of when I could expect the quality assurance representative to revie... read more
Business response:
Dear BBB: The complaint filed by Maria ********* was received successfully. We assigned a customer service representative to investigate and correspond directly with the claimant. We're happy to announce that the case is scheduled for delivery in the next few days. Until then, we will continue to reach out to the claimant with updates. Sincerely, QTC Management Inc.
Timeliness might be in the name of QTC, but it certain isn't an accurate attribute. I had a C&P exam approximately one month ago and they still have not obtained records from the attending physician. Each time I call, they have either no excuse or a new excuse. Research show's the process of the physician providing a report to QTC should take 48-72 hours, not a month.
QTC served as the contractor for my VA C&P exams. I was scheduled an appointment approximately 90 minutes from where I reside. I was told if I wanted an appointment closer it would slow the process. It has been approximately one month and QTC has still not received the Physician's report (a process that generally takes 48-72 hours). I have had to call multiple times per week to try and have someone inquire why the physician has yet to send their report. Still not sure where the process stands. Do not recommend for C&P Exams.
Business response:
Dear BBB: The complaint filed by Rob Dohe was received successfully. We assigned a customer service representative to investigate and correspond directly with the claimant. We're happy to announce that the case was delivered on June 3, 2021, to the VA for further processing. Sincerely, QTC Management Inc.
Frequently asked questions about QTC Management, Inc.
How is QTC Management, Inc. rated?
QTC Management, Inc. has a 1.3 star rating with 87 reviews.
When is QTC Management, Inc. open?
QTC Management, Inc. is closed now. It will open on Monday at 8:00 a.m.
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