QTC Management, Inc.

Mark B 

on BBB

3 years ago

Very professional staff and efficient went very smooth VA should be proud to work with them thanks Sincerely Mark Burton 

Matt C 

on BBB

3 years ago

Unorganized and incompetent. They do not correspond well with the VA at all. Was called numerous times to schedule exams after results were available for view, once informed rep acknowledged test results and said they should suffice. One month later they call me back about the same exams and want to schedule, expect this time the rep doesn't see my exam/test results even though I explained the situation and the VA already did one of those exams. They need to get on the same page with the VA, correspond with them and have all... read more

Harry D 

on BBB

3 years ago

It was my first visit QTC and it the staff exceeded my expectations from the time they called me for an appointment to my visit to the office, they were very professional. I received outstanding treatment, I can only say good thing about the staff. 

Dissatisfied V 

on BBB

3 years ago

i'd like to report nuisance calls and wasteful correspondence from QTC management inc. first they call repeatedly and when contacted i'm often left on hold or the call drops. i've found emails to be the only way to reliably communicate with this veterans personal data leaching company. with email i can cut to the chase; i can ask for the time and date and location of my medical appointment and they HAVE to reply thereby giving me at least written email proof of my appointment. also i believe they are wasting tax payers money... read more

Bobby C 

on BBB

3 years ago

This company does not contract locally enough for people that live in rural areas. They call 7 times a day, text my phone right before every single call, which is a robot call by the way...the call is only to have me call back and wait on hold for half an hour or more every time. I have requested SEVERAL times to no longer be contacted by them, yet they still call and text EVERY SINGLE DAY, including weekends. I have requested through the VA to be placed with a different contractor, and QTC had that information as well, and ... read more

Matt M 

on BBB

3 years ago

Worst experience with setting up appointments. Was referred to QTC by the VA for disability services. I reside in NYC and QTC scheduled appointments outside of NYC that ended up taking 2 hours to get to. They do not accommodate for people taking public transportation that do not have cars and will not reimburse for travel expenses apart from 40 cents per mile. The appointment was 17 miles away; however, it took almost two hours to get to because I had to take a bus to the train station and then take an Uber from the train st... read more

Hannah P 

on BBB

3 years ago

I've had some disrespectful customer service before which is fine. Maybe they're having a bad day. But when I called QTC to see why my walk-in appointment didn't have confirmed orders, the woman on the line was incredibly rude from the start. First, she got angry and says there's no way it was a walk-in appointment. That I had false information. When I reassured her and offered to read off the document received by QTC she raised her voice and kept insinuating I was wrong. In an attempt to deescalate I just ask to schedule an... read more

J V 

on BBB

3 years ago

I had my C&P general exam today. The provider and her assistant are unethical and very unprofessional. To make the long story short, the "medical assistant" felt that what I was telling her did not make sense to her. Again, a MEDICAL ASSISTANT with probably 6 months of CNA or Med asst education. NOT A PHYSICIAN, She took off her mask and eyeglasses as if I should just be honest and should trust her. Like I got caught red handed..Pretty much called me a liar. She then proceeded that "other" service members such as young Marin... read more

Shaun L 

on BBB

3 years ago

I had my general C&P exam on 28 Sep and my paperwork still has not been submitted to the VA. After calling QTC, they stated there was "additional" paperwork that needed to be submitted from my examiner, however after calling the examiners office, the receptionist told me he doesn't work there any longer and forwarded me back to QTC. Worst experience by far though, my mental exam. The meeting only lasted ~20 mins and I was extremely dissatisfied. She made me feel very uncomfortable like she did not want to be there and rushed... read more