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QTC Management, Inc.
- Healthcare
- Jacksonville, NC
About this business
Location details
7 Office Park Dr, Jacksonville, NC, 28546, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 08:00 a.m. to 5:00 p.m. | |
| Tue | 08:00 a.m. to 5:00 p.m. | |
| Wed | 08:00 a.m. to 5:00 p.m. | |
| Thu | 08:00 a.m. to 5:00 p.m. | |
| Fri | 08:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Received my notification via ***** the the VA has deferred to QTCM.Com. I tried calling them twice today, 9/27/23. The 1st time was on hold for 10 minutes so I hung up. The second time, same day a few hours later, waited 40 minutes so I hung up. So much for Quality, Timeliness, and ***************** I'm contacting the VA to let them know that they have a shady company there using to give medical examinations to Disabled Vets. TYPICAL ********** COMPANY. NEVER FOR THE PEOPLE ONLY THEMSELVES
Business response:
Thank you for reaching out to us. Please know that we value all feedback and do our best to provide you with excellent customer service. We apologize for falling short of our standards during your recent experience. Well conduct a thorough investigation and will take the necessary steps to improve our level of care to better serve our customers. Thank you for your service.
Received my notification via ***** the the VA has deferred to QTCM.Com. I tried calling them twice today, 9/27/23. The 1st time was on hold for 10 minutes so I hung up. The second time, same day a few hours later, waited 40 minutes so I hung up. So much for Quality, Timeliness, and ***************** I'm contacting the VA to let them know that they have a shady company there using to give medical examinations to Disabled Vets. TYPICAL ********** COMPANY. NEVER FOR THE PEOPLE ONLY THEMSELVES
QTC is severely worse than the *** program. The process to schedule an appointment is obfuscated and you have to call several times to get it to happen. When you do jump through those hoops, the closest provider ****** miles away! I live in a major populated area where there are clinics, hospitals, and doctors all around. Their service is grossly negligent.
QTC is severely worse than the *** program. The process to schedule an appointment is obfuscated and you have to call several times to get it to happen. When you do jump through those hoops, the closest provider ****** miles away! I live in a major populated area where there are clinics, hospitals, and doctors all around. Their service is grossly negligent.
They schedule appointments for me and then cancel them for no apparent reason without notifying me that they were canceled try to schedule appointments for me and the fire cities possible on multiple days rather than doing as many appointments as possible at the same location I think theyre just trying to discourage veterans that need the help
They schedule appointments for me and then cancel them for no apparent reason without notifying me that they were canceled try to schedule appointments for me and the fire cities possible on multiple days rather than doing as many appointments as possible at the same location I think theyre just trying to discourage veterans that need the help
Absolute joke of a company. I cannot believe they have an A+ BBB rating when they have a **** review rating on this site. They will call me to make appointments but only have 3 options available and can only schedule 1 month out, so if you have something going on, they will just kick all your paperwork back to the VA for reprocessing. If you are not available for these follow up appointments they will just kick everything back. They are providing not help to the veteran. I feel bad for fellow veterans who are desperately try... read more
Business response:
Thank you for bringing your claims to our attention. We apologize for the inconvenience you experienced and understand the importance of your case and will do our best for a prompt resolution to your claim. Please know that I alerted our customer experience representatives, who will open an investigation and review your case to prevent future issues with your particular case. Again, we thank you for your feedback and look forward to a speedy resolution.
Absolute joke of a company. I cannot believe they have an A+ BBB rating when they have a **** review rating on this site. They will call me to make appointments but only have 3 options available and can only schedule 1 month out, so if you have something going on, they will just kick all your paperwork back to the VA for reprocessing. If you are not available for these follow up appointments they will just kick everything back. They are providing not help to the veteran. I feel bad for fellow veterans who are desperately try... read more
Business response:
Thank you for bringing your claims to our attention. We apologize for the inconvenience you experienced and understand the importance of your case and will do our best for a prompt resolution to your claim. Please know that I alerted our customer experience representatives, who will open an investigation and review your case to prevent future issues with your particular case. Again, we thank you for your feedback and look forward to a speedy resolution.
Examiner could not understand English very well at all,no concept of the exam at all
Business response:
Thank you for bringing this to our attention. Your feedback is valuable and helps us improve and provide the best service. Ive escalated your concerns to upper management to ensure we provide the best customer service experience to our veterans.Please accept our apologies and know that we're working to make every experience a positive one for all our veterans.Thank you for your service to our country.
Frequently asked questions about QTC Management, Inc.
How is QTC Management, Inc. rated?
QTC Management, Inc. has a 1.3 star rating with 87 reviews.
When is QTC Management, Inc. open?
QTC Management, Inc. is closed now. It will open at 8:00 a.m.
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