This profile has not been claimed by the business owner or representative.
Claim this business to update business information, get appointment requests, engage visitors with web chat, and more!
QTC Management, Inc.
- Healthcare
- Jacksonville, NC
About this business
QTC is a provider of disability and occupational health examination services.
Location details
7 Office Park Dr, Jacksonville, NC, 28546, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 08:00 a.m. to 5:00 p.m. | |
| Tue | 08:00 a.m. to 5:00 p.m. | |
| Wed | 08:00 a.m. to 5:00 p.m. | |
| Thu | 08:00 a.m. to 5:00 p.m. | |
| Fri | 08:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I am a disabled vet and I have to schedule appointment but I have been on hold 40 min. Yesterday I was on hold 10 min. This is unacceptable. So what next, are they going to claim I denied to have a exam?
Business response:
Thank you for bringing your claims to our attention. We understand the importance of your case and will do our best for a prompt resolution to your claim. Please know that I alerted our customer experience representatives, who will open an investigation and review your case. In the meantime, you can email us at ************************************* and provide your case number and any additional details regarding your claims, and well pass that information to our customer representatives for a speedy resolution..Again, we th... read more
They keep messing up with scheduling my appointments and telling me the previous person that helped me didn't request the right service. I just keep calling and I always get different excuses of why they keep booking and canceling my appointments. Also everyone are not on the same page because every time I get transferred no one is tracking about anything like literally anything that the previous individual helped me with. Its just sad how the military expect us to complete our medpros when they give us a company that barely... read more
Business response:
Thank you for bringing your claims to our attention. We understand the importance of your case and will do our best for a prompt resolution to your claim. Please know that I alerted our customer experience representatives, who will open an investigation and review your case. In the meantime, you can email us at ************************************* and provide your case number and any additional details regarding your claims, and well pass that information to our customer representatives for a speedy resolution..Again, we th... read more
Worst company ever. They could care less about veterans 9 months I have been waiting for a referral now they say they can not find my records. Made three appointments they messed up transportation all three times. Now I have incredible pain and yet they do nothing. Thinking it is time for a lawsuit.
They call you only to tell you to call them and then you sit there fo 25 minuts listening to "We will ne right with you ". Tried at least 10 times never got through.
Business response:
Thank you for reaching out to us. Please know that we value all feedback, and do our best to provide you with excellent customer service. We want to conduct a thorough investigation of your case, to provide a speedy resolution. Please write to us and provide your full name and case number. Our email is ************************************** We look forward to hearing from you soon. Thank you.
This company calls me day in and day out, 4 times one day and twice the next day and sends several texts, 2 ***** envelopes with a single irrelevant paper. I have called them back and spoke to 3 supervisors who do nothing along with various agents and blame it on their autocall system. I looked into them on the *** website and there they have 22 complaints including mine. I have told them I will contact my attorney for harrassment if they continue. Of course, they continue. Even after contacting the VA who has also contacted... read more
Business response:
Phree,Thank you for bringing your claims to our attention. We understand the importance of your case and will do our best for a prompt resolution to your claim. Please know that I alerted our customer experience representatives, who will open an investigation and review your case to prevent future issues with your particular case.. Again, we thank you for your feedback and look forward to a speedy resolution. Sincerely, QTC Management, Inc.
I have been waiting for six months to get a appointment and they give a different excuse every time I call
Business response:
Thank you for bringing this to our attention. We agree six months is a long time to wait for an appointment. We're sorry it's taking longer than usual to get you scheduled. Not all cases are as seamless as they seem due to many factors. Nonetheless, I've alerted our customer service team about your claim. We thank you for your patience and understanding.
Have had appointments with QTC that they have never sent me my travel pay. They have gave me the run around literally all over the state. Hey I need my gas money for my other appointments. The V.A NOW has got me going to appointments all over the state with another company called VES. The V.a & the **** ACT IS A JOKE.
Business response:
Your case is being investigated by our case specialists. If you are still waiting to hear from us, please call us at ************ and ask to speak to an OSA representative. Sincerely, QTC Management, Inc.
(Pact Act. Claim) **************** from get-go they can't pull up my address so agent had to place a "ticket" before I can proceed with process. Hours later a computer calls me to have me call them back to schedule, So I call back immediately. After holding, Agent answers phone and starts asking general questions (i.e. name rank and serial number). They asked if I have a preference to a male or female doctor so I replied male. A few key strokes later and I'm told that I can only move forward if I choose "doesn't matter"; So ... read more
Business response:
Thank you for bringing your claims to our attention. We understand the importance of your case and will do our best for a prompt resolution to your claim. Please know that I alerted our customer experience representatives, who will open an investigation and review your case.Again, we thank you for your feedback and look forward to a speedy resolution. Sincerely, QTC Management, Inc.
They're supposed to schedule appointments for service members. I've called every month since they've reached LHI. They're not scheduling the appointment. I have no choicd but to conclude they don't provide the service they say they do.
Business response:
*******,Thank you for your review., we value your feedback and will do everything to provide a timely resolution to your claims. We'd like to open a case to help with the scheduling issues, please reach out to us at ************************************* and provide your personal information, contact info, and desired appointments, and a service representative will assist you in getting those appointments scheduled. Thank you for your service.
Frequently asked questions about QTC Management, Inc.
How is QTC Management, Inc. rated?
QTC Management, Inc. has a 1.3 star rating with 87 reviews.
When is QTC Management, Inc. open?
QTC Management, Inc. is closed now. It will open on Monday at 8:00 a.m.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com