This profile has not been claimed by the business owner or representative.
Claim this business to update business information, get appointment requests, engage visitors with web chat, and more!
QTC Management, Inc.
- Healthcare
- Jacksonville, NC
About this business
QTC is a provider of disability and occupational health examination services.
Location details
7 Office Park Dr, Jacksonville, NC, 28546, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 08:00 a.m. to 5:00 p.m. | |
| Tue | 08:00 a.m. to 5:00 p.m. | |
| Wed | 08:00 a.m. to 5:00 p.m. | |
| Thu | 08:00 a.m. to 5:00 p.m. | |
| Fri | 08:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I received mailed correspondence from QTC regarding my VA claim on Nov 26, 2022. It was dated Nov 21, 2022 and postmarked the same day. the letter I instructed me to be available for a phone call from a QTC medical provider on Nov 21 at 6:00 PM. This is not "short notice" but "no notice" of an impending phone call for my VA claim. Today I called the QTC point of contact in the correspondence and talked to a QTC customer representative. The support I received was less that satisfactory. I was advised that the claim was return... read more
Business response:
Dear Joseph *********** Thank you for bringing this to our attention. We're sincerely sorry for your experience. Your feedback is important to us. Since you wrote to us, we have assigned a dedicated customer service representative to provide you with an immediate resolution and a scheduled exam. We value and appreciate your time when alerting us in areas of improvement. Stay safe and healthy.
The VA does appointments through them selves, LHI, and QTC. Everything done through QTC is done poorly. Any problems they just send you back to the VA, who then sends it back to them. Amd repeat. LHI scheduled me the exact same appointments that QTC couldn't find within 120 miles as well. Just bad.
Business response:
Dear Christopher Ho, We're sorry to hear about your experience with QTC. We researched your name in our system and came up short. You're correct about the VA sending you to us, but if we don't receive data from the VA, don't can't proceed with scheduling an appointment. If you feel our records are in error, please contact us at 800.628.9701 and ask to speak to an OSA representative.
I visited QTC today. Before leaving the office, I asked for copies of my questionnaire, I was given my questionnaire, but under them was another client's information, with his first and last name printed on it and his confidential medical condition. During one of my exams, one nurse got another nurse to come in after I failed to score on the level she want me to on a breathing test. I did my best over and over. The second nurse started screaming at me to breathe harder, harder, harder. She yelled at me for not scoring a leve... read more
Horrible experience. Had an appointment there this morning. Got stuck in traffic on freeway. Called them to let them know I would be a little late. Arrived 3 minutes after their arbitrary deadline. They tagged me as a 'no show' and declined to evaluate me. I'm a 73 year old, Disabled Veteran in a wheel chair. Mobility is not easy. Their office is NOT ADA compliant. I had trouble getting through the front door with someone holding it open. The threshold is significantly raised and combined with a narrow heavy door a major imp... read more
Absolute garbage scam company that scams the VA and doesn't care about you or your exams at all. They are all rude, they lie to you, and never even answer questions. They have hung up on me numerous times, scheduled appointments hours away from me without notifying me and then acted like it's my fault for not being able to attend that appointment. The government and the VA should be ashamed to use this rude, soulless, money hungry corporation. If you are waiting for a VA rating, I wish you all the best luck if this is your c... read more
Business response:
Dear John Snow, Thank you for providing feedback about your experience with our team members. We find your review alarming and have captured your suggestions. As a result, we will open an investigation into your case and the cause for your review. Also, I've alerted our customer service specialists to research and respond to your case as soon as possible. You should hear from us soon. In the meantime, should you have additional thoughts, questions, or concerns, you may also reach us directly via email at *********@qtcm.com... read more
I have been working with QTC for VA C&P exams for the last two weeks. In that time I've gone to three appointments, and have had to move a few around. Revisiting mental and physical trauma is hard enough, working with QTC makes is 10x harder. QTC providers treat you like a number and they will not listen to you. One provider will berate you for being late while another is blatantly 45 minutes late to your appointment, after drove 45 minutes to get to it early. As a trans individual, it's also triggering to be dead named/ mis... read more
Horrible they sent me from NJ to NY this morning just for a X-ray and the place doesn't do it on Friday's. I called and the scheduler literally hung up on me because I said I wasn't going to drive back another day to find a location. I called back and asked for a supervisor who took over an hour and tried to send me back to same location this morning. Scheduled for next week in NY. They state they do not have any X-ray locations in NJ. Why do I have to leave my state for a 10 minute X-ray. Called the VA and no help there eit... read more
Business response:
Dear Aimee, First and foremost, thank you for letting us know of your scheduling difficulties. We are genuinely sorry you have to experience this with our teams, and I've alerted our customer service specialists to research and respond to your case. Our records indicate that contact was made and that we did our best to apologize sincerely for this oversight and to provide you with a resolution. However, if this is not the case, please get in touch with us directly or via email at *********@qtcm.com. Sincerely, QTC Managem... read more
295 miles one way for a hearing test. Are you kidding me? How do you not have providers in a major metropolitan city?! The solution was to transfer me to a Tier II scheduler who 'found' a provider 75 miles away, in a rural **** town. QTC needs to expand their provider network, or maybe it's just that they make their billables per phone call, and they don't particularly give a **** whether you make it there or not. I would be embarrassed as the QTC scheduler to tell you that you have to take the day off of work, drive five h... read more
Normally my experience with QTC has been very good BUT this time it has been terrible. The VA remanded two of my claims back to QTC for evaluation by a Nuerologist and Orthopedics in April 2022. QTC has not been able to find these specialists in their scheduling system for two months but won't advise this problem to the VA. It's like they are holding up my examinations waiting for the doctors to magically drop out of the sky. 10 of my claims at the Board of Veterans Appeals are in limbo waiting on QTC to finish these examina... read more
Frequently asked questions about QTC Management, Inc.
How is QTC Management, Inc. rated?
QTC Management, Inc. has a 1.3 star rating with 87 reviews.
When is QTC Management, Inc. open?
QTC Management, Inc. is closed now. It will open on Monday at 8:00 a.m.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com