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QTC Management, Inc.
- Healthcare
- Jacksonville, NC
About this business
Location details
7 Office Park Dr, Jacksonville, NC, 28546, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 08:00 a.m. to 5:00 p.m. | |
| Tue | 08:00 a.m. to 5:00 p.m. | |
| Wed | 08:00 a.m. to 5:00 p.m. | |
| Thu | 08:00 a.m. to 5:00 p.m. | |
| Fri | 08:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
They're supposed to schedule appointments for service members. I've called every month since they've reached LHI. They're not scheduling the appointment. I have no choicd but to conclude they don't provide the service they say they do.
Business response:
*******,Thank you for your review., we value your feedback and will do everything to provide a timely resolution to your claims. We'd like to open a case to help with the scheduling issues, please reach out to us at ************************************* and provide your personal information, contact info, and desired appointments, and a service representative will assist you in getting those appointments scheduled. Thank you for your service.
They're supposed to schedule appointments for service members. I've called every month since they've reached LHI. They're not scheduling the appointment. I have no choicd but to conclude they don't provide the service they say they do.
Business response:
*******,Thank you for your review., we value your feedback and will do everything to provide a timely resolution to your claims. We'd like to open a case to help with the scheduling issues, please reach out to us at ************************************* and provide your personal information, contact info, and desired appointments, and a service representative will assist you in getting those appointments scheduled. Thank you for your service.
The First **** was rude and would NOT answer questions. When I asked to speak to a supervisor she hung up on me!! I called back and spoke to a very nice young man who gave me more information than the rude lady. I was then transferred to yet another very rude lady who when I tried to ask questions would raise her voice and talk over me! The VA should find another contractor because these people clearly do not care about Veterans. The first lady I spoke with also told me I COULD NOT get an appointment in ********** ******* bu... read more
Business response:
Thank you for bringing your claims to our attention. We understand the importance of your case and will do our best for a prompt resolution to your claim. Please know that I alerted our customer experience representatives, who will open an investigation and review your case and prevent future lapses in service for our customers.Again, we thank you for your feedback and look forward to a speedy resolution. Sincerely, QTC Management, Inc.
The First **** was rude and would NOT answer questions. When I asked to speak to a supervisor she hung up on me!! I called back and spoke to a very nice young man who gave me more information than the rude lady. I was then transferred to yet another very rude lady who when I tried to ask questions would raise her voice and talk over me! The VA should find another contractor because these people clearly do not care about Veterans. The first lady I spoke with also told me I COULD NOT get an appointment in ********** ******* bu... read more
Business response:
Thank you for bringing your claims to our attention. We understand the importance of your case and will do our best for a prompt resolution to your claim. Please know that I alerted our customer experience representatives, who will open an investigation and review your case and prevent future lapses in service for our customers.Again, we thank you for your feedback and look forward to a speedy resolution. Sincerely, QTC Management, Inc.
To whom it may concern,I really have never had a problem or issues with my VA exams with QTC until my appointment today. I won't name any names as of now, but maybe I should not of taken the appointment or possibly rescheduled it for another time. I felt my examiner was not displaying any type of empathy from the very get go. I went in while injured with a fractured rib with the impression that it would of been ok from what one of the admins stated, I did not want to accept the other appointment options because I'm not sure ... read more
Business response:
Thank you for bringing your claims to our attention. We understand the importance of your case and will do our best to address the concerns and prevent future lapses in service for our customers. Please know that I alerted our customer experience representatives, who will open an investigation and review your case.Again, we thank you for your feedback and look forward to a speedy resolution.
To whom it may concern,I really have never had a problem or issues with my VA exams with QTC until my appointment today. I won't name any names as of now, but maybe I should not of taken the appointment or possibly rescheduled it for another time. I felt my examiner was not displaying any type of empathy from the very get go. I went in while injured with a fractured rib with the impression that it would of been ok from what one of the admins stated, I did not want to accept the other appointment options because I'm not sure ... read more
Business response:
Thank you for bringing your claims to our attention. We understand the importance of your case and will do our best to address the concerns and prevent future lapses in service for our customers. Please know that I alerted our customer experience representatives, who will open an investigation and review your case.Again, we thank you for your feedback and look forward to a speedy resolution.
I wish I could give a zero star. Always take forever to get someone answer your phone. Record updates take forever. No way to prove the completion of my appointments. LHI was so much better!
Business response:
********,Thank you for trusting us with your feedback. We understand the importance of your case and would like to open an investigation to provide a timely resolution and prevent future lapses in service to our customers. Please email ** at ************************************* and provide your case number, and any additional details that will help ** better understand your experience. Thank you for your service to our country.
I wish I could give a zero star. Always take forever to get someone answer your phone. Record updates take forever. No way to prove the completion of my appointments. LHI was so much better!
Business response:
********,Thank you for trusting us with your feedback. We understand the importance of your case and would like to open an investigation to provide a timely resolution and prevent future lapses in service to our customers. Please email ** at ************************************* and provide your case number, and any additional details that will help ** better understand your experience. Thank you for your service to our country.
From the first phone call I received, and all the way through the process, every single QTC employee was nothing but kind and considerate.My claim was very complicated and was sent back to QTC 4 different times by the VA. QTC employees kept in contact with me each time and provided me with their phone numbers which they either answered right away or called me back within two days.Thanks QTC for making the process easy for me.
Business response:
*****,Thanks for the great review. We're thrilled to read about your positive experience and the phenomenal service our team provided you. Thank you for your service to our country.
Frequently asked questions about QTC Management, Inc.
How is QTC Management, Inc. rated?
QTC Management, Inc. has a 1.3 star rating with 87 reviews.
When is QTC Management, Inc. open?
QTC Management, Inc. is closed now. It will open at 8:00 a.m.
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