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QTC Management, Inc.
- Healthcare
- Jacksonville, NC
About this business
QTC is a provider of disability and occupational health examination services.
Location details
7 Office Park Dr, Jacksonville, NC, 28546, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 08:00 a.m. to 5:00 p.m. | |
| Tue | 08:00 a.m. to 5:00 p.m. | |
| Wed | 08:00 a.m. to 5:00 p.m. | |
| Thu | 08:00 a.m. to 5:00 p.m. | |
| Fri | 08:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
QTC is severely worse than the *** program. The process to schedule an appointment is obfuscated and you have to call several times to get it to happen. When you do jump through those hoops, the closest provider ****** miles away! I live in a major populated area where there are clinics, hospitals, and doctors all around. Their service is grossly negligent.
They schedule appointments for me and then cancel them for no apparent reason without notifying me that they were canceled try to schedule appointments for me and the fire cities possible on multiple days rather than doing as many appointments as possible at the same location I think theyre just trying to discourage veterans that need the help
Absolute joke of a company. I cannot believe they have an A+ BBB rating when they have a **** review rating on this site. They will call me to make appointments but only have 3 options available and can only schedule 1 month out, so if you have something going on, they will just kick all your paperwork back to the VA for reprocessing. If you are not available for these follow up appointments they will just kick everything back. They are providing not help to the veteran. I feel bad for fellow veterans who are desperately try... read more
Business response:
Thank you for bringing your claims to our attention. We apologize for the inconvenience you experienced and understand the importance of your case and will do our best for a prompt resolution to your claim. Please know that I alerted our customer experience representatives, who will open an investigation and review your case to prevent future issues with your particular case. Again, we thank you for your feedback and look forward to a speedy resolution.
Examiner could not understand English very well at all,no concept of the exam at all
Business response:
Thank you for bringing this to our attention. Your feedback is valuable and helps us improve and provide the best service. Ive escalated your concerns to upper management to ensure we provide the best customer service experience to our veterans.Please accept our apologies and know that we're working to make every experience a positive one for all our veterans.Thank you for your service to our country.
Im having the exact same issue as ****************** QTC calls and I answer with only a recording on the other end. So I call back like I was instructed to do to schedule an appointment. Im on hold for longer than ***** minutes. Im going to attempt to use the VA only. All of this outside sourcing isnt working.
Business response:
Thank you for bringing your claims to our attention. We understand the importance of your case and will do our best for a prompt resolution to your claim. Please know that I alerted our customer experience representatives, who will open an investigation and review your case. In the meantime, you can email us at ************************************* and provide your case number and any additional details regarding your claims, and well pass that information to our customer representatives for a speedy resolution.Again, we tha... read more
This outfit has been contracted by the government to handle disability claims medical exams for the department of veterans affairs.They will give you a date and time without a location to be at for the exam and if you call for information, their phone always goes to voicemail and never to have your call returned.The one time I was able to speak with a *******.. she was not able to provide any helpful information and Im not sure exactly what shes employed to do?So since my calls have gone unanswered and no mail nor email rece... read more
Business response:
Thank you for bringing your claims to our attention. We understand the importance of your case and will do our best for a prompt resolution to your claim. Please know that I alerted our customer experience representatives, who will open an investigation and review your case. In the meantime, you can email us at ************************************* and provide your case number and any additional details regarding your claims, and well pass that information to our customer representatives for a speedy resolution..Again, we th... read more
Worst military contract EVER, never do the scheduling correctly, NEVER provide whats asked
Business response:
Thank you for bringing your claims to our attention. We understand the importance of your case and will do our best for a prompt resolution to your claim. Please know that I alerted our customer experience representatives, who will open an investigation and review your case. In the meantime, you can email us at ************************************* and provide your case number and any additional details regarding your claims, and well pass that information to our customer representatives for a speedy resolution..Again, we th... read more
This company is a joke. They've called me three times to set up an appointment. All three times I have answered well before the call went to voicemail, and the only choice I've ever heard is an automated recording telling me to call them back to set up an appointment. When I call the number, I am put on hold. One call lasted for about 7 minutes before the line randomly disconnected. 2nd call had me on hold for over 40 minutes without ever speaking to a human being. 3rd call is currently at the 23 minutes **** and mind you th... read more
Business response:
Thank you for bringing your claims to our attention. We're grateful you took the time to reach out to us, and we, in turn, will do the same to resolve your claims. We do our best to accommodate every claimant; some claims take longer and are more complicated than others. Please know that I alerted our customer experience representatives, who will open an investigation and review your case. In the meantime, you can email us at ************************************* and provide your case number and any additional details regard... read more
I would give negative stars if I could. By far the worst medical experience I've ever had. My paperwork, DBQs are incorrect, they say I denied exams that I wasn't asked about and they say exams that they did when they did not. I don't understand why this company is used for military when they have such a poor rating.
Business response:
Thank you for bringing your claims to our attention. We understand the importance of your case and will do our best for a prompt resolution to your claim. Please know that I alerted our customer experience representatives, who will open an investigation and review your case. In the meantime, you can email us at ************************************* and provide your full name, case number and any additional details regarding your claims, and well pass that information to our customer representatives for a speedy resolution.Ag... read more
Frequently asked questions about QTC Management, Inc.
How is QTC Management, Inc. rated?
QTC Management, Inc. has a 1.3 star rating with 87 reviews.
When is QTC Management, Inc. open?
QTC Management, Inc. is closed now. It will open on Monday at 8:00 a.m.
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