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Protect My Car
- Insurance
- Saint Petersburg, FL
About this business
Specialties ProtectMyCar.com offers extended warranties and maintenance plans so you remain protected far after your manufacture warranty expires. Protect My Car offers consumers extended auto warranty plans that provide real coverage for vehicles that are no longer covered by their manufactures warranty. Whether you bought your vehicle new or used and your manufacturer warranty is about to expire or just has, an extended auto warranty plan can save you thousands of dollars a year in repair bills. The majority of vehicle rep... read more
Location details
570 Carillon Pkwy 3rd Floor, Fl 3, Saint Petersburg, FL, 33716, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 7:00 p.m. | |
| Tue | 8:00 a.m. to 7:00 p.m. | |
| Wed | 8:00 a.m. to 7:00 p.m. | |
| Thu | 8:00 a.m. to 7:00 p.m. | |
| Fri | 8:00 a.m. to 7:00 p.m. | |
| Sat | 10:00 a.m. to 4:00 p.m. | |
| Sun | Closed |
It is impossible to get customer service on phone to get work done. This is the worst ever. Even the mechanic has called and been on hold for over an hour. How is anyone able to get any work done on a vehicle through this company. But they sure are on time when they take your money.
Business response:
<p>PMC has reviewed its former customer's file (#*******. Our customer purchased a "Driveline" coverage plan, on 2/9/2023, for a 2006 **** Escape. After making a $75.00 down payment (on 2/9/2023), our customer never made any of her monthly payments. Her 3/9/2023 monthly payment was declined several times and her 4/9/2023 monthly payment received a "closed account" error message. Pursuant to PMC policy, this coverage plan was administratively cancelled on 5/8/2023 for non-payment (just shy of being 90 days delinquent). This w... read more
Pmc is full of bull they really find ways not pay on. A claim but will hound and harrassed for that monthly payment I'm waiting to see if they're going to take care of this claim they really do have you on hold for a long time and they are rude and gets smart and hangs up on you
Business response:
We see that one of this customer's coverage plans has six (6) prior approved claims, and the other coverage plan has five (5) prior approved claims. With that being said, we also see where our customer spoke to our Claims agent (E.S.) on 5/22/2023 about the transmission being torn down and our need to have an inspector (literally) try to piece this claim together. A second agent of ours (M.T.) spoke to our customer's repair facility, shortly thereafter, about the tear down of our customer's transmission.
Too many employees has been let go in this company. Can not reach customer ********************** or claims department. My mechanic in Jersey does not want to do business no with them. Been on hold on phone for over 4 hours for four days now.
Business response:
<p>We've reviewed our customer's Review, as well as the two (2) different coverage plans that we have on file. We see that we've approved no less than ten (10) prior claims between his two (2) coverage plans. With that being said, we recognize that we sometimes have lengthy hold times, which is why we've opened up our online portal to allow our customers' repair facilities to start our customers' mechanical breakdown claims without the need for a phone call. We've also changed our maintenance service process to allow our cus... read more
I signed up to protect my car for about 3years and I tried to file a claim for about 6 months they will not answer you are on hold for hours when they do answer they send you around to everywhere you have been since you had your car they tell you that they're not going to pay because they claim it was pre-existing they will When you ask why they hang the phone up on you MY CAR IS AT THE **** AND iITS GOING TO COST ME ******* TO GET IT FIXED
Made it VERY hard to file, successfully, a claim. Denied claim because during a service, someone at dealership reset OBDC code. PMC required a statement from dealership to that effect. Dealership, rather expectedly, said they knew nothing about that.Attempted to cancel coverage. Website says to use form on website. To date have not found such form. Emails and form submissions appeared to have been willfully ignored. Do not do business with this company.
Business response:
<p>PMC received an email for the co-registrant of our coverage plan (#******), on 4/25/2023, demanding that we cancel the coverage plan due to a denied claim. PMC was inquiring about the 40,722 miles that were driven after a P0017 code was cleared from our customers' vehicle.</p> <p>PMC honored its customer's emailed cancellation request of 4/25/2023 on 4/26/2023. We have no record of our customer attempting to cancel the coverage plan "in the fall of 2022", as indicated in the cancellation email of 4/25/2023. If our custome... read more
Start it off, it was OK but as the months pass, they stop answer their phone they did one claim for me and that was it. They stopped doing the free oil change three times a year. It was so hard to get somebody on the phone it is so sad, but love to take people money. I sat down one day and was on hold for eight hours. Just let my phone play that awful music one no pick up.
Business response:
<p>******** - We've read your review and we've looked at your file in our CRM (#******). We see that you've received three (3) prior Oil Change services, a separate Tire Rotation service, and an approved Engine Failure claim (for a Camshaft Cover Gasket in December of 2022). </p><p></p><p>Please know that we didn't stop doing the oil change services for our customers. Due to the recent call volume, we've shifted to handling our maintenance services on a reimbursement basis (to reduce the number of calls needed for our custom... read more
This business does not seem viable. They took my $79.99 and credit card number to get started. Said they sent me a contract - could review it - and cancel within 30 days to get my money back. I didn't have any 'official' information but did call the *** dealer in my community to check if they were punctual on paying the service expenses. They said they had never heard of them.. I decided I wanted to cancel the 'contract' the same week BUT could NEVER get anyone in Customer ********************** to answer. Besides that, when... read more
Business response:
<p>We see that our customer purchased a "Driveline" coverage plan on 3/4/2023 for a 2015 GMC Acadia with 134,664 miles. Our customer agreed to a $79.99 down payment (on 3/4/2023) and monthly payments of $146.58, on the 4th of the month, for 48 months of coverage. She's on a month-to-month pay-as-you go payment plan.</p> <p>All of our coverage plans come with a "30-Day Free Look" period. If a customer is not satisfied, for any reason, and chooses to cancel their coverage plan during their "30-Day Free Look" period, they are e... read more
This company is completely a scam.. they take your money, and don't fix your vehicle and they have you on hold for so long that you can't even take advantage of the free oil change... I regret getting this warranty with this company.... Not to mention every dealership I spoke to said they don't except their warranty, they're very difficult yo deal with!!!
Business response:
<p>PMC has reviewed its customer's file. We see a note from 5/4/2023, when our customer called PMC and spoke to one of our managers (J.P.) about her concerns. During that call, it appears that our agent was able to conduct a 3-way call with David Hobbs Honda in Glendale, WI and schedule an appointment on our customer's behalf. To date, however, we do not see a filed claim.<br /> <br /> If our customer is dissatisfied with her coverage plan, we'd remind her that she's on a month-to-month, pay-as-you go, payment plan and she c... read more
This company is a SCAM! I have been unable to make phone contact after hours of listening to their PMC advertising while on automatic hold!
Frequently asked questions about Protect My Car
How is Protect My Car rated?
Protect My Car has a 3.7 star rating with 3,865 reviews.
When is Protect My Car open?
Protect My Car is open now. It will close at 4:00 p.m.
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