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Protect My Car
- Insurance
- Saint Petersburg, FL
About this business
Specialties ProtectMyCar.com offers extended warranties and maintenance plans so you remain protected far after your manufacture warranty expires. Protect My Car offers consumers extended auto warranty plans that provide real coverage for vehicles that are no longer covered by their manufactures warranty. Whether you bought your vehicle new or used and your manufacturer warranty is about to expire or just has, an extended auto warranty plan can save you thousands of dollars a year in repair bills. The majority of vehicle rep... read more
Location details
570 Carillon Pkwy 3rd Floor, Fl 3, Saint Petersburg, FL, 33716, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 7:00 p.m. | |
| Tue | 8:00 a.m. to 7:00 p.m. | |
| Wed | 8:00 a.m. to 7:00 p.m. | |
| Thu | 8:00 a.m. to 7:00 p.m. | |
| Fri | 8:00 a.m. to 7:00 p.m. | |
| Sat | 10:00 a.m. to 4:00 p.m. | |
| Sun | Closed |
This company is the worst company I think I have delt with ever. I called for 10 days in a row never got an answer. Was on hold starting at 8 am central over an hour at a time still no answer. The parts that I need are covered but still no answer. My car was diagnosed 3 weeks ago and the Ins. Company wants to bring in the part/parts I need but Aamco will not because they can't give me a warranty. I ended up taking it to another shop that will take the no-warranty part, so my car got to the people boys at 10am this morning an... read more
Business response:
<p>Our records reflect that we opened an Electrical Failure claim (claim #******) on our customer's "Ambassador Platinum" coverage plan (#******). That claim was filed on 4/4/2023 by Pep Boys. Our agent (G.B.) called our customer at 4:26 PM on 4/4/2023 to give her an update (we needed Pep Boys to do a diagnosis).<br /> We do note that a prior claim (#******) was filed on 3/9/2023 at Aamco (one of our fleet partners), but that shop was overcharging for a part and would not allow us to ship one in (per our fleet agreement). Th... read more
I've been paying for this service since 2019 service has been exceptional as of lately I can't get them on the phone no one answer. I've been put on hold for more than hour at times I was at dealership for 4 hours only to find out that protect my car didn't answer phone when the tech was trying to get payment for work completed which was an oil change i was Embarrassed because i didnt expect to pay for a free oil change its been since 3/25/2023 I'm still unable to reach them im very frustrated im considering cancelling the p... read more
Business response:
<p>PMC understands our customer's frustration regarding our recent hold times. First, we thank him for being a valued PMC member since 2019 and 2021 (2 separate vehicles). We see that we approved, and paid for, an Oil Change service on 3/17/2023 on the 2014 ***** Malibu (#******), so we'll assume that this issue relates to the **** Edge (#******). We last paid for an oil change on the **** Edge on 11/19/2022, so that would make the most sense.</p> <p>Due to our recent call volume, we've been allowing our customers to self-pa... read more
there were always long hold times, i dropped my car off at 7am, i called the mechanic at 11am, he said his worker has been on hold for 45 minutes, so i didnt want them to get mad so i said , i will call and sit on hold again then go to 3 way. i can not get through over the phone i have combed my email for as many phone numbers as i could and no one picked up, it is now 2:30 pm i sent emails and now the shop is going to close soon now i am forced to pay the full bill i called midas and they said they might reimburse me,
Business response:
Our records reflect that ***** was able to submit our customer's claim on 4/4/2023. Our agent (E.S.) authorized this repair at 8:27 AM and paid for our customer's claim via a V-Pay digital card at 9:28 AM. We note that this customer's review was submitted to the ******************** on 4/3/2023, but not received by PMC until 4/4/2023 (after the claim had already been authorized and paid for).<span style="white-space:pre"></span>
With Protect My Car I have not needed any of there services till i spoke to one agent and they told me since i was with them for three years i have never filed an oil claim which i didn't realize i could so i filed my 1st and ever since then i have yet to get anyone on the phone. No one will answer the calls The online portal claims has been down for over two months now and after constantly trying to reach someone I actually started doing research on line just to see if they had been shut down. It's unfortunate that I had pa... read more
Business response:
We've reviewed this customer's statement and we note that his "Ambassador Platinum" coverage plan (#396830) is still active. We also show an approved Oil Change service on 12/10/2022 at Autozone. Our online portal is not down. It is currently accepting our customers' repair facilities' submission of our customers' mechanical breakdown claims. For maintenance services, our customers are free to get their maintenance done and send their final paid receipt to *************@ProtectMyCar.com for review and reimbursement. This wil... read more
My car has been in the shop for 2 weeks now. The shop cannot reach them and neither can I. Noone is answering the phone! There is also no way to email them and the portal is under repair it says. I am cancelling this policy today! No star rating!
Business response:
PMC apologizes for our recent hold times and we are asking that our customers' repair facilities begin our customers' claim online via our online portal (***********************). We understand that our customer registered for access to our online portal on 3/27/2023, but our customers are not able to submit their mechanical breakdown claims via our online portal. Only our customers repair shops can start the ************** via our portal. Once submitted, the claim will be assigned to a Claims Advisor who will contact our cu... read more
My Jeep has been in the shop for 2 weeks and the auto body shop has not been able to get through. I have been trying for 4 days straight and have spent at least 3 hours a day on hold. Any number I called does not connect me to anyone. I cannot even get my car towed somewhere else because no one is answering the phones. Any emails I send to employees I worked with in the past come back undeliverable. Is this company still in business or am I paying my money on 4 vehicles for nothing?
Business response:
We are still in business and we apologize for our recent hold times. Please have *********** facility start your mechanical breakdown claim via our online portal (portal.protectmycar.com). Once the claim is filed online, it will be assigned to one of our Claims agents for handling and processing. We are in the process of trying to automate our systems to speed up the claims process (i.e., reduce the number of phone calls). We understand that this is a change for some of our longtime customers (like you), who have been with u... read more
I've been paying for this service since 2019. Service has been decent. As of late I can't get anyone on the phone. I'm currently at my local Take 5 trying to process an oil change and have been on hold currently for more than an hour. I tried accessing this portal that they claim would make things easier but of course the portal doesn't work. So I'm just sitting here waiting for someone to answer the phone ...because I have nothing better to do apparently.
Business response:
Due to high call volume, we are allowing our customers to self-pay for their maintenance services (oil changes and tire rotations) and submit their final paid invoice to ****************************************. Please include your Contract ID number in the subject line of your emailed reimbursement request. Our online portal works, but it is for our customers' repair facilities to file our customers' mechanical breakdown claims (not maintenance services). Please send us your oil change receipt and we will issue a reimbursem... read more
Waiting for my response week 5 Bought the truck at 57### Supposed to be a transmission flush 60000 The dealership did it for free Protect my car saying paperwork is not right mileage is wrong Do not buy from them In the 5 weeks it like forty hours on the phone I need a whole new Transmission Protect my car not want to pay out 10 Negative stars
Business response:
Our records show that a Transmission claim was re-filed by our customer's repair facility on 3/15/2023. That claim was initially filed on 2/23/2023 and denied for missing service records and a large mileage discrepancy. Our agent (J.P.) conducted a 3-way call with our customer and his repair shop on 3/28/2023 at 4:31 PM to discuss these concerns. There are pages and pages of notes in PMC's CRM on this matter. Our customer's repair facility (********) indicated that our customer's ********************** records had "clerical ... read more
Horrible company I would recommend this for any. They want answer the phone the want hold up to there end of the warranty just a waste of your money and time
Business response:
Our records show that a Suspension Failure claim was just filed on 3/28/2023. Our agent (J.P.) provided authorization on the same day that our customer's claim was filed for the Rear Wheel Hub and Bearing Assembly with Bolts, as well as the diagnosis. Our agent correctly noted that the alignment and struts are not addressable on our customer's claim. The following authorization number is in our CRM (#******JP).
Frequently asked questions about Protect My Car
How is Protect My Car rated?
Protect My Car has a 3.7 star rating with 3,857 reviews.
When is Protect My Car open?
Protect My Car is closed now. It will open at 8:00 a.m.
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