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Protect My Car
- Insurance
- Saint Petersburg, FL
About this business
Specialties ProtectMyCar.com offers extended warranties and maintenance plans so you remain protected far after your manufacture warranty expires. Protect My Car offers consumers extended auto warranty plans that provide real coverage for vehicles that are no longer covered by their manufactures warranty. Whether you bought your vehicle new or used and your manufacturer warranty is about to expire or just has, an extended auto warranty plan can save you thousands of dollars a year in repair bills. The majority of vehicle rep... read more
Location details
570 Carillon Pkwy 3rd Floor, Fl 3, Saint Petersburg, FL, 33716, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 7:00 p.m. | |
| Tue | 8:00 a.m. to 7:00 p.m. | |
| Wed | 8:00 a.m. to 7:00 p.m. | |
| Thu | 8:00 a.m. to 7:00 p.m. | |
| Fri | 8:00 a.m. to 7:00 p.m. | |
| Sat | 10:00 a.m. to 4:00 p.m. | |
| Sun | Closed |
Signed up with Protect My Car ***************** Salesman ***************************** is The Very Best there is. He has the best personality ever and he took his time to explain every single entity of the policy. He gave me a great price on my 2007 ****** Highlander. There are so many extra amenities that come with the policy. I considered purchasing CAR SHIELD but after reading the terrible reviews, purchasing PROTECT MY CAR was a No Brainer! I am So happy that I did.
We recently sold our vehicle and needed to cancel the policy with Protect My Cat but no one from their cancellation department answers the call. They place ** on hold for multiple hours or disconnect the calls. This is very unprofessional and frustrating since we have to take time off work to make the calls. We tried calling multiple numbers listed and still cannot reach a live agent to cancel our policy. We would not recommend this company to anyone else with their poor customer **********************.
Business response:
PMC would be more than happy to cancel its customer's coverage plan; however, the name and email used to submit this review cannot be located in our CRM. Our customer is free to send a letter of cancellation to PMC's corporate address in **************, *******, or she can respond to this review with her Contract ID number.
This company is a scam. They dont answer any calls even when youre trying to stop charging you monthly subscription. Its been 5 weeks still trying to file a claim. This is garbage, I cant believe theyre still in business !!!! I have been a loyal customer for over 3 years and when you need them crickets. Very sad! I believe theyre stealing from us.
Business response:
We note that our customer filed a substantially similar Customer Review (#******* on 3/**/2023. PMC responded to that review on the same day. If our customer can't get through to a live agent, he can always send us a written letter of cancellation, which we'll be more than happy to honor.
I joined protect my car well over 5yrs ago and never missed a payment. I reached out to them prior to taking my car to the dealer to find out what repairs are covered under my plan and after several weeks calling I finally got thru to customer ********************** and they told me to have my service provider to log into the portal as a vendor. On February 24, 2023 my service provider logged in and submitted the necessary information including the cost of the parts and labor for the repairs that were done to my vehicle and ... read more
Business response:
<p>PMC has reviewed its customer's file (#******* and sees that a Cooling System Failure and Drive Axle Failure claim was filed (Claim #******) on 3/24/2023 (not 2/24/2023). Our *****************'s notes indicate that our customer was "upsold" on a thermostat preventive package, in addition to a Radiator repair.</p> <p>Our ************************ noted that our customer called PMC on the day that his ******************** was brought to his repair shop (2/24/2023) and that there was no reason that his repair shop couldn't ha... read more
This place is a giant scam!!!! Ive had a policy with protect my car since January and still no answer on the phone no reimbursement on oil changes and plenty of neglect & second hand embarrassment!! Ive tried to be patient with them to no prevail. *** had my time of being robbed of my hard earned money looking into a lawsuit just to cover this ridiculous policy Im over it and filing a policy report!!!
Business response:
PMC is unable to find this consumer's email address in our CRM. Absent having this customer's Contract ID number, we are unable to match the limited amount of info that we received to an active customer's file. With that being said, if our customer is looking to submit an oil change reimbursement, a copy of her final paid receipt can be emailed to: Reimbursement@ProtectMyCar.com. It would be helpful if our customer included her Contract ID number in the subject line of that email.
Ive been with them going on 3 years and as of January 2023 They dont answer the phones the portal is down. They drafting my monthly payments but want answer any calls. Ive file claims and still havent heard anything.
Business response:
<p>PMC's records show that the last filed claim was submitted on 12/16/2023 for an oil change and that claim was approved (like the 5 prior claims that were filed). If our customer is seeking a maintenance service reimbursement, the final paid invoice can be emailed to Reimbursement@ProtectMyCar.com. If our customer is trying to file a mechanical breakdown claim, our customer's repair facility can file that claim via our online portal. The portal isn't down; however, it is currently being used for our customers' repair shops... read more
Very poor customer service. I stayed on hold 4 hours trying to get approval for service. No answer. I've now tried for 3 days and have also had my mechanic try too. I will have to pay and hope to get reimbursed. Better yet, I want to cancel my policy!!!
Business response:
We've reviewed your file and we see that we paid for your 3rd oil change service in the last 12 months last month. As such, we can only assume that you were trying to start a mechanical breakdown claim. We apologize for the recent hold times. Please know that we've been asking our customers' repair facilities to start our customers' claims in our online portal (portal.protectmycar.com). Once a claim is started online (by our customer's repair shop), it is then assigned to a Claims Advisor for follow up. If you want to cancel... read more
I just joined them a month ago. They told me 3 free oil changes a year. Well I had to wait 30 days before I could use them. So I took it to the shop they recommended to get the oil change and get it for free. They never answered the call after 2 hours. I ended up paying for the ticket myself. I didn't have the money so i used my cc cause they said they would reimburse me for the work. Got home went on their so called PORTAL for customers. Its been closed for 2 weeks now. Tried calling them. Still no answer after an hour wait... read more
Business response:
<p>Our portal isn't "closed". It's being used for our customers' repair facilities to file our customers' mechanical breakdown claims (not for our customers to submit their own claims). If a customer tries to submit their own claim, they will receive an error message.<br /> Our file reflects that this customer called PMC on 4/7/2023 at 9:12 AM and spoke to our agent S.W. During that call, our customer requested that his policy be cancelled, which it was on 4/7/2023.<br /> We also note that our customer called in, on 3/23/202... read more
A co-worker recommended PMC when I purchased an Audi. When I first called they answered right away and got everything set up for me. After that it’s been HELL! No matter when I call no one answers. They emailed me, from a no reply email, saying to do everything by app. I download the app and still can’t do anything. Can’t do claims, can’t get replies, can’t make any changes, NOTHING! I decided to just cancel because what’s the use in this company if they’re NEVER available. They have my number blocked. I called from another ... read more
Business response:
PMC has reviewed this customer's review and sees that our customer just signed up on 3/10/2023 for an "Essential" coverage plan. We also see a note indicating that our customer was referred by a current PMC customer (W.D.). We regret hearing about our customer's experience and we've forwarded a copy of his review to our Customer Service Department to process his cancellation request.<span style="white-space: pre;"></span>
Frequently asked questions about Protect My Car
How is Protect My Car rated?
Protect My Car has a 3.7 star rating with 3,857 reviews.
When is Protect My Car open?
Protect My Car is closed now. It will open at 8:00 a.m.
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