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Protect My Car
- Insurance
- Saint Petersburg, FL
About this business
Specialties ProtectMyCar.com offers extended warranties and maintenance plans so you remain protected far after your manufacture warranty expires. Protect My Car offers consumers extended auto warranty plans that provide real coverage for vehicles that are no longer covered by their manufactures warranty. Whether you bought your vehicle new or used and your manufacturer warranty is about to expire or just has, an extended auto warranty plan can save you thousands of dollars a year in repair bills. The majority of vehicle rep... read more
Location details
570 Carillon Pkwy 3rd Floor, Fl 3, Saint Petersburg, FL, 33716, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 7:00 p.m. | |
| Tue | 8:00 a.m. to 7:00 p.m. | |
| Wed | 8:00 a.m. to 7:00 p.m. | |
| Thu | 8:00 a.m. to 7:00 p.m. | |
| Fri | 8:00 a.m. to 7:00 p.m. | |
| Sat | 10:00 a.m. to 4:00 p.m. | |
| Sun | Closed |
MY CAR HAS BEEN IN THE **** FOR OVER A WEEK AND THE **** HAS BEEN UNABLE TO REACH ANYONE IN THE CLAIMS DEPARTMENT. AFTER BEING ON THE ***** FOR ALMOST TWO HOURS, HE HAD TO HANG UP TO WORK ON OTHER CARS. I ALSO HAVE BEEN UNABLE TO REACH ANYONE AT PROTECT MY CAR FOR ASSISTANCE. THIS IS NOT THE FIRST TIME MY CAR HAS BEEN IN THE **** FOR THIS ISSUE. I HAD TO BRING IT HOME ONCE BEFORE BECAUSE THE **** COULD NOT REACH ANYONE. PROTECT MY CAR TAKES MONEY OUT OF MY ACCOUNT ON A MONTHLY BASIS BUT HAS NO ONE TO ANSWER THE *****. THERE ... read more
Business response:
We see that you spoke to representative in our Customer ********************** Department on 4/10/2023, 4/12/2023 and 4/14/2023. We also see that you registered for our online portal yesterday afternoon. Unfortunately, our customers are not able to submit their own claims via our online portal. If you are in need of a mechanical breakdown repair, please have *********** facility submit the claim online, via our online portal, on the Vendor portion of our portal. Once received, it will be assigned to a Claims agent to coordin... read more
If there were zero stars I'd give it. I left a comment yesterday and PMC responded saying they have no record of me and my name is too common. That's laughable and while you're at it go and read all their responses to left negative comments on here. PMC takes zero responsibility. A good working honest company would receive positive reviews. I didn't find many and most say scams. My contract number is 203521 and my initials are TM. This company is a complete scam so don't waste your money. PMC approved my auto repair on a 200... read more
Business response:
<p>PMC appreciates the fact that this individual provided his Contract ID number so that we can actually look up his file in our CRM. As previoulsy indicated, our customer's prior review only had his name and was posted using an email address that was not in our CRM. We note that the email address that is on file for this customer is: *********************** (x's inserted to make this customer's email public).</p> <p>In any event, this customer is correct that he had an old coverage plan (#******) that was sold by PMC, but a... read more
Signed up with Protect My Car ***************** Salesman ***************************** is The Very Best there is. He has the best personality ever and he took his time to explain every single entity of the policy. He gave me a great price on my 2007 ****** Highlander. There are so many extra amenities that come with the policy. I considered purchasing CAR SHIELD but after reading the terrible reviews, purchasing PROTECT MY CAR was a No Brainer! I am So happy that I did.
We recently sold our vehicle and needed to cancel the policy with Protect My Cat but no one from their cancellation department answers the call. They place ** on hold for multiple hours or disconnect the calls. This is very unprofessional and frustrating since we have to take time off work to make the calls. We tried calling multiple numbers listed and still cannot reach a live agent to cancel our policy. We would not recommend this company to anyone else with their poor customer **********************.
Business response:
PMC would be more than happy to cancel its customer's coverage plan; however, the name and email used to submit this review cannot be located in our CRM. Our customer is free to send a letter of cancellation to PMC's corporate address in **************, *******, or she can respond to this review with her Contract ID number.
This company is a scam. They dont answer any calls even when youre trying to stop charging you monthly subscription. Its been 5 weeks still trying to file a claim. This is garbage, I cant believe theyre still in business !!!! I have been a loyal customer for over 3 years and when you need them crickets. Very sad! I believe theyre stealing from us.
Business response:
We note that our customer filed a substantially similar Customer Review (#******* on 3/**/2023. PMC responded to that review on the same day. If our customer can't get through to a live agent, he can always send us a written letter of cancellation, which we'll be more than happy to honor.
I joined protect my car well over 5yrs ago and never missed a payment. I reached out to them prior to taking my car to the dealer to find out what repairs are covered under my plan and after several weeks calling I finally got thru to customer ********************** and they told me to have my service provider to log into the portal as a vendor. On February 24, 2023 my service provider logged in and submitted the necessary information including the cost of the parts and labor for the repairs that were done to my vehicle and ... read more
Business response:
<p>PMC has reviewed its customer's file (#******* and sees that a Cooling System Failure and Drive Axle Failure claim was filed (Claim #******) on 3/24/2023 (not 2/24/2023). Our *****************'s notes indicate that our customer was "upsold" on a thermostat preventive package, in addition to a Radiator repair.</p> <p>Our ************************ noted that our customer called PMC on the day that his ******************** was brought to his repair shop (2/24/2023) and that there was no reason that his repair shop couldn't ha... read more
This place is a giant scam!!!! Ive had a policy with protect my car since January and still no answer on the phone no reimbursement on oil changes and plenty of neglect & second hand embarrassment!! Ive tried to be patient with them to no prevail. *** had my time of being robbed of my hard earned money looking into a lawsuit just to cover this ridiculous policy Im over it and filing a policy report!!!
Business response:
PMC is unable to find this consumer's email address in our CRM. Absent having this customer's Contract ID number, we are unable to match the limited amount of info that we received to an active customer's file. With that being said, if our customer is looking to submit an oil change reimbursement, a copy of her final paid receipt can be emailed to: Reimbursement@ProtectMyCar.com. It would be helpful if our customer included her Contract ID number in the subject line of that email.
Ive been with them going on 3 years and as of January 2023 They dont answer the phones the portal is down. They drafting my monthly payments but want answer any calls. Ive file claims and still havent heard anything.
Business response:
<p>PMC's records show that the last filed claim was submitted on 12/16/2023 for an oil change and that claim was approved (like the 5 prior claims that were filed). If our customer is seeking a maintenance service reimbursement, the final paid invoice can be emailed to Reimbursement@ProtectMyCar.com. If our customer is trying to file a mechanical breakdown claim, our customer's repair facility can file that claim via our online portal. The portal isn't down; however, it is currently being used for our customers' repair shops... read more
Very poor customer service. I stayed on hold 4 hours trying to get approval for service. No answer. I've now tried for 3 days and have also had my mechanic try too. I will have to pay and hope to get reimbursed. Better yet, I want to cancel my policy!!!
Business response:
We've reviewed your file and we see that we paid for your 3rd oil change service in the last 12 months last month. As such, we can only assume that you were trying to start a mechanical breakdown claim. We apologize for the recent hold times. Please know that we've been asking our customers' repair facilities to start our customers' claims in our online portal (portal.protectmycar.com). Once a claim is started online (by our customer's repair shop), it is then assigned to a Claims Advisor for follow up. If you want to cancel... read more
Frequently asked questions about Protect My Car
How is Protect My Car rated?
Protect My Car has a 3.7 star rating with 3,871 reviews.
When is Protect My Car open?
Protect My Car is closed now. It will open at 8:00 a.m.
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