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Protect My Car
- Insurance
- Saint Petersburg, FL
About this business
Specialties ProtectMyCar.com offers extended warranties and maintenance plans so you remain protected far after your manufacture warranty expires. Protect My Car offers consumers extended auto warranty plans that provide real coverage for vehicles that are no longer covered by their manufactures warranty. Whether you bought your vehicle new or used and your manufacturer warranty is about to expire or just has, an extended auto warranty plan can save you thousands of dollars a year in repair bills. The majority of vehicle rep... read more
Location details
570 Carillon Pkwy 3rd Floor, Fl 3, Saint Petersburg, FL, 33716, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 7:00 p.m. | |
| Tue | 8:00 a.m. to 7:00 p.m. | |
| Wed | 8:00 a.m. to 7:00 p.m. | |
| Thu | 8:00 a.m. to 7:00 p.m. | |
| Fri | 8:00 a.m. to 7:00 p.m. | |
| Sat | 10:00 a.m. to 4:00 p.m. | |
| Sun | Closed |
Its a crazy world when you buy a extended warranty and can not use it because the phone system of the *** just plays music for minutes, no hours if you let it (if theres a line you would never know) the pmc team doesnt seem to want to allow me to file a claim, something me and my mechanic has tried to do since March 20th until today (28th). I write this as I sit on call trying to get a customer ********************** rep to cancel ********* as 130$ isnt bad but it is when you arent actual covered for anything. Atleast thats ... read more
Business response:
We apologize for our lengthy hold times. We've looked at your file and we see that you spoke to our agent (****) on 2/16/2023 and went over our claims process with you. If you need to file a mechanical breakdown claim, *********** facility can start the claim online (portal.protectmycar.com). If you are looking to receive a maintenance service (i.e., oil change or tire rotation), we allow our customers to self pay and submit their final paid receipt to ****************************************. If you are looking to cancel yo... read more
Customer ********************** is the complete worst. There have been many times over the years that i have been on a call and the hold times were from 1 to 5 hours and in most cases just to get a oil change claim. When I tried to get a Reimbursement for repairs, i.e. transmission or for work that should have been covered it appeared that there were always some rules stated why the claim was denied. The website really does nothing for you. This Company is a total rip off and they do not have the customer needs in mind.
Business response:
Absent this repair shop providing a specific customer's name, phone number or contract ID number, we have no way to verify this review or look into a specific customer's claim(s). We note that the author of this review appears to work at a repair facility. When we visited the hedleygroup.com domain, it is a parked website.<span style="white-space:pre"></span>
I have been paying for my coverage for over two years now but never had to use protect my car. Now that I need to use them they are not answering their phones. The maintenance shop and I have been trying to get in contact with Protect My Car for over a week now and keep being placed on hold for over two hours each time and still no answer. I have even went to their claim portal just to find out that it is down. However, they keep deducting my payment from my account each month. I need help and answers with this problem. Than... read more
Business response:
<p>PMC notes that it just received notification of this review on the evening of 3/31/2023 at 8:38 PM. It appears to have been published without a notification to, or comment from, PMC.</p> <p>We note that our Claims portal (portal.protectmycar.com) is not "down". Our Claims portal is intended for our customer's repair facilities to file our customers' mechanical breakdown claims. Our customers cannot submit their own claims via our online portal. If they attempt to do so, they will receive an error message.</p> <p>Once our ... read more
I have had this service for more than a year. Getting someone on the phone is 'NOT Possible'. The claims portal is down and has been down for months. I purchased this coverage to give me piece of mind but it has turned out to be the very opposite. I would like reimbursement of premiums . I am on the east cost, the message indicates they are open until 6pm eastern time but the message begins at 4. The company is presumably open on saturday but the after business hours message plays all day Saturday. Hold times are extremely l... read more
Business response:
<p>We understand our customer's frustration about our recent hold times. Regarding PMC's hours of operation, due to high call volume, we've been using the 8:00 AM - 9:00 AM hour and the 5:00 PM - 6:00 PM hour to return customers calls from our IVR. We note that our customer has 2 different coverage plans with PMC. Contract #****** is an "Ambassador Platinum" coverage plan for a 2012 ****** Murano. We see 4 Oil Change and/or Tire Rotation services on that coverage plan, all of which were approved by PMC, including the most re... read more
I have been unable to get anyone to answer the phone for the last four weeks, I had my oil changed on February 23, 2023. My repair shop was unable to get them on the phone for over two hours. I had to pay and have not been able to get a response from them since. It seems that they may have gone out of business.
Business response:
We have not gone out of business. We are just experiencing very high call volumes the past few weeks. If you received a covered oil change service, we'd be happy to review your final paid receipt for reimbursement. Please submit your paid invoice to **************************************** and, if approved, our ****************** will promptly issue a reimbursement check.
I have been paying for this service for several years, at first the service was decent only complaint was long hold times to get approval for work needed. The last year or so the service is terrible. I call and wait on hold for hours with no answer. I have been waiting for two reimbursements for about 3 months now. There's no point to the service if you cannot get someone to approve a simple oil change. It's funny how the sales department answers the phone right away but cannot help you. The sales department even blocked my ... read more
Business response:
<p>We've checked our CRM and we see that your "Select" coverage plan (#******) was cancelled by our agent (S.H.) on 3/23/2023. We see 5 prior approved claims on that account before your cancellation request. </p><p></p><p>On your oldest account (#******), for the 2013 **** Edge, we see that a reimbursement for $268.01 was added to your 3rd party administrator's reimbursement log. That payment will be mailed to you by your coverage plan's administrator. We apologize for our hold times and were happy to provide this update.<sp... read more
I have have been paying protect my car since June of 2020 faithfully on time and now when I need them for service I can't get a hold of anyone. They put you on hold for hours, they put my vendor on hold for hours, and want pick up. I call from differnt numbers and click the options #2 to act like I'm trying to buy a new policy and they pick right up because they think I'm a new customer, so when I explain whats going on they quick say we apologize and we working on that depaertment or my manager is on lunch, or let ne take d... read more
Business response:
We apologize for our long hold times. For the last few weeks, we've been asking that our customers' repair facilities file our customers' mechanical breakdown claims via our online portal (to cut down on the need for phone calls). Please have *********** shop file your claim at: portal.protectmycar.com. For simple maintenance items (i.e., oil changes and tire rotations), to speed things up, we are asking our customers to submit their final paid invoice and proof of payment to: ****************************************. ******... read more
I have tried to reach customer service for the past 3 days,I am on hold now and it’s been an hour. my car repair company was on hold for over. 2 hours and had to finally hang up. I am unable to file an electronic claim as the website is down and has been since last Saturday. I am trying to get a claim reviewed asap as it an expensive fix. I have had 2 accounts with this company for over 6 months and now I can’t reach anyone. If I don’t reach anyone today I will be canceling policy. Of course my account was just debited as of... read more
Business response:
PMC has been asking our customers' repair facilities to file our customers' mechanical breakdown claims via our online portal (portal.protectmycar.com). That portion of the portal is fully operational. With that being said, we've forwarded your comments to our Claims Manager and his 2 claims supervisors with a request that a Claims representative reach out to you today.
THEY ARE TERRIBLE!!!!!! They never answer the phone. This went on for almost two weeks!!! So for almost 2 weeks my car sat at the mechanic untouched!! The online portal is down at the moment. So I called the sales line and the hold time was still a wait, but they DID ANSWER, go figure. Rep said theyve been hit with COVID again blah blah blah. When the mechanic was finally able to get someone they said the needed pictures of what was going on so they tore down the transmission and took pictures and sent the report. Then PMC s... read more
Business response:
<p>Our records show that our customer purchased a "Driveline" coverage plan from PMC on 1/9/2023 (#******). Our customer's repair facility (My Transmission Experts) started a transmission claim on 3/13/2023 (about 2 months into our customer's coverage plan and about 1 month and only 200 miles after her plan's mandatory Waiting Period was completed). </p><p>On 3/13/2023, our agent (E.H.) told our customer's repair facility (******) that we'd be sending out a third-party inspector to confirm the noted failures. That inspection... read more
Frequently asked questions about Protect My Car
How is Protect My Car rated?
Protect My Car has a 3.7 star rating with 3,857 reviews.
When is Protect My Car open?
Protect My Car is closed now. It will open at 8:00 a.m.
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