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Protect My Car
- Insurance
- Saint Petersburg, FL
About this business
Specialties ProtectMyCar.com offers extended warranties and maintenance plans so you remain protected far after your manufacture warranty expires. Protect My Car offers consumers extended auto warranty plans that provide real coverage for vehicles that are no longer covered by their manufactures warranty. Whether you bought your vehicle new or used and your manufacturer warranty is about to expire or just has, an extended auto warranty plan can save you thousands of dollars a year in repair bills. The majority of vehicle rep... read more
Location details
570 Carillon Pkwy 3rd Floor, Fl 3, Saint Petersburg, FL, 33716, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 7:00 p.m. | |
| Tue | 8:00 a.m. to 7:00 p.m. | |
| Wed | 8:00 a.m. to 7:00 p.m. | |
| Thu | 8:00 a.m. to 7:00 p.m. | |
| Fri | 8:00 a.m. to 7:00 p.m. | |
| Sat | 10:00 a.m. to 4:00 p.m. | |
| Sun | Closed |
Douglas H. I agree with everything these customers are saying. I purchased this warranty in Dec. 2022. I'm just now using it . I put a claim in on Feb.13, 2023. I was hearing a knocking sound in the rear. So I called Pmc and told them what was going on with my car they told me to take my car to any place I wanted to. So I did I went to the dodge dealership. I told them the problems I was having with my car. The service manager informed me that they would have to run a diagnostic test. I then called Pmc back to let them know ... read more
Business response:
Thank you for bringing this matter to us for our attention.According to our files (Contract #******) our customer's ******************** is in his repair shop (****************) for an Engine, Suspension, and Cooling System Failure. Protect My Car (hereinafter referred to as PMC) is working diligently to adjudicate your claim. It should be noted that our customer has not sent over verifiable ********************** records, instead he has sent over pictures to us, which are not service records. PMC has explained to our custom... read more
This company just wants your money and will find any little reason to not help you pay for repairs. I have been paying for this extended warranty for several years under a couple different vehicles and only filed one claim. My vehicle was in the shop for 2 weeks, it took a whole week for them to deny my claim and the shop couldn’t start the repairs without PMC authorization. They claim that the repair needed was caused by a small oil leak and I had that fixed before taking it in for repairs. The service advisor I dealt with ... read more
Business response:
PMC's Management team has reviewed our customer's file (Contract #563584). On January 13, 2023, at 4:28 p.m. EST, our customer called PMC to report that her "Cam Phasers" had failed and that more repairs may need to be performed on our customer's 2018 Ford F-150. Upon receipt of that phone call, PMC's agent (N.F.) advised our customer to discontinue driving her vehicle. It should be noted that it was not until January 24, 2023, that our customer's repair shop called PMC and filed a claim on her behalf. <br /> <br /> PMC orde... read more
Lacey Tipton Is In Fact The Best! Thanks For Answering and Taking Care Of All My Questions/Concerns. ??
Business response:
Protect My Car is pleased to hear you received excellent service. Protect My Car was unable to locate your file with the limited amount of information that you provided (i.e. name, email address, zip/postal code). If you could provide Protect My Car with either your phone number or contract ID # to better locate your file.
Can't afford and was badgered while sick into activating. Now I need to also pay a service cancel fee. This is a poor business model.
Business response:
Thank you for bring this matter to us for attention. On February 6, 2023, PMC's Management team cancelled your "Select" coverage plan (C #639193) that you purchased on February 2, 2023, for your 2020 Nissan Rouge Sport that had 50,367 miles on the date that you purchased your coverage plan from PMC. According to our file, you made a down payment in the amount of $79.99 to obtain your coverage plan from PMC. PMC's Management team has refunded your down payment in the amount of $79.99 back to your account ending in 4684. Pleas... read more
This is quite possibly the WORST company I have ever come in contact with. They are horrible dishonest people. We decided that this warranty was no longer of benefit to us, so we called in to cancel. We were told that we didn't need to cancel because if we didn't use it we would get 100% refunded. We were told this by 3 different people. Fast forward 8 month we go to cancel again and get our money back just like they said. Come to find out they COMPLETELY LIED TO US! We've been on the phone with them multiple times in the la... read more
Business response:
Thank you bringing light to this matter. PMC has carefully reviewed our former customers file and found that on January 23,2023, our former customers were offered two (2) monthly payments back, but declined PMCs offer. Nonetheless, our former customers can refer to their Driveline coverage plan where (on Page 19) it states the following regarding cancellation: <br /> <br /> THIRTY(30)DAYFREELOOK:IntheeventthatYOUwouldliketocancelthis CONTRACTwithinthefirstthirty(30)days,YOUareentitledtoafull<br /> refund ofyourdownpayment(mi... read more
Protect my Car is a fraud. I purchased their extended warranty after the factory warranty expired on my 2013BMW 328i series. Ive been paying PMC for almost 3 years. P&W said it was the timing chain. PMC asked for all the service records for my car. There said she needed at least 7 or 8 records. P&W provided all the records. PMC inspectors came out and said it may not be the timing but asked me to have the engine broken down and I had to pay for the diagnostics. So I said OK because I had the supreme warranty that covered bum... read more
Business response:
Thank you for bringing this matter to us for our attention. After careful review, PMCs Management team would like to provide some additional information concerning our customers denied claim. On December 28, 2022, our customer entered her repair shop (***********, in **********, ************) for a drive train malfunction which appeared as a message on our customers 2013 *** 3 Series. According to our customers repair shop, her 2013 *** 3 Series needed to be reprogrammed with the control unit, her vehicle stalled, and her re... read more
Amyis an exellent worker. Outstanding performance and always committed to meet customer's expectation. Very professional and lovely woman whose goal is to achieve improvement.
Business response:
Protect My Car is pleased to hear you received a positive experience. PMC has searched its CRM for our customer with this name and/or email address and we cannot locate a file using the author's name or email address. Please provide your contract id number and/or phone number associated with your account.
Initially I was going to give this company a -1 review if possible. But after speaking to ******************* she was professional, clear, understanding and patient. The only reason protect my car llc is even getting my time to post this review is because of ***. Thank you *** keep up the great work.
Business response:
Protect My Car is pleased to hear your experience go from negative to positive! We have shared your thoughts with our ************* Manager.
The customer service clerk Jason P. was very kind answer all my questions to the disability<br /> <br /> <br />
Business response:
Protect My Car is pleased to heat you received a positive experience, we have shared this with our ************* Manager.
Frequently asked questions about Protect My Car
How is Protect My Car rated?
Protect My Car has a 3.7 star rating with 3,870 reviews.
When is Protect My Car open?
Protect My Car is closed now. It will open at 8:00 a.m.
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