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Protect My Car
- Insurance
- Saint Petersburg, FL
About this business
Specialties ProtectMyCar.com offers extended warranties and maintenance plans so you remain protected far after your manufacture warranty expires. Protect My Car offers consumers extended auto warranty plans that provide real coverage for vehicles that are no longer covered by their manufactures warranty. Whether you bought your vehicle new or used and your manufacturer warranty is about to expire or just has, an extended auto warranty plan can save you thousands of dollars a year in repair bills. The majority of vehicle rep... read more
Location details
570 Carillon Pkwy 3rd Floor, Fl 3, Saint Petersburg, FL, 33716, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 7:00 p.m. | |
| Tue | 8:00 a.m. to 7:00 p.m. | |
| Wed | 8:00 a.m. to 7:00 p.m. | |
| Thu | 8:00 a.m. to 7:00 p.m. | |
| Fri | 8:00 a.m. to 7:00 p.m. | |
| Sat | 10:00 a.m. to 4:00 p.m. | |
| Sun | Closed |
It was a pleasure working with Tyler**********!!! He was very patient, understating and compassionate. He ensured that all of my needs were met. He actually listened to my concerns. Its difficult to get a live representative on the phone with this company but Tylerwas worth the long wait.
Business response:
Thank you for taking a moment to recognize ***** in our Claims Department. Please know that we shared a copy of your 5-Star Review with *****, as well as his direct supervisors.
Garbage! Never answer phone or call repair company back. this is the second time. I gave them another chance and same thing. AWFULK service and refuse to answer phone period. RIPOFF company. all they want is money and NO service. 1 star cause I could not give worse!!!!!!!!!!!
********************* gave me great customer ********************** she was able to answer all of my questions she really know her job..thanks ****
I went in to get my oil changed and was told by the facility that I now have to pay for the service then get reimbursed. This was the first time I had to do this. I called Protect My Car and was told because I have an old account, this was the new process. I submitted my claim 3 times and have not received a response, written or financial. I submitted the first claim October 10, 2022. I have 2 more oil changes on my contract and am afraid the agreement will not be honored. I paid off my contract over a year in advance.
Business response:
Protect My Car (PMC) appreciates this individual bringing this matter to our attention.? Our records reflect that PMC sold this customer her Supreme coverage plan (#******* on June, 22, 2018.? At that point in time (and at all times prior to September 2018), the coverage plans sold by PMC were administered by 3rd parties. It should be noted that PMC reached out to this individual's administrator to efficiently resolve this matter on our mutual customers behalf, PMC contacted the complainant, on November 21, 2022, to discuss ... read more
I went in to get my oil changed and was told by the facility that I now have to pay for the service then get reimbursed. This was the first time I had to do this. I called Protect My Car and was told because I have an old account, this was the new process. I submitted my claim 3 times and have not received a response, written or financial. I submitted the first claim October 10, 2022. I have 2 more oil changes on my contract and am afraid the agreement will not be honored. I paid off my contract over a year in advance.
Business response:
Protect My Car (PMC) appreciates this individual bringing this matter to our attention.? Our records reflect that PMC sold this customer her Supreme coverage plan (#******* on June, 22, 2018.? At that point in time (and at all times prior to September 2018), the coverage plans sold by PMC were administered by 3rd parties. It should be noted that PMC reached out to this individual's administrator to efficiently resolve this matter on our mutual customers behalf, PMC contacted the complainant, on November 21, 2022, to discuss ... read more
Customer service was top notch snd they alway have been for me. The problem with your company is trying to reach a live representative. It should not take a person 50 mins, at lest on my 3 attempts last week, and 25 mins this week on my couple attempts to get someone to answer the darn phone. That is my biggest pet peeve about PMC.. I live in a city where we do not have a Pep Boys or any of those other companies you're affiliated with I have to go find someone who's willing to accept protect my car and to be paid over the ph... read more
They are trying to find every reason not to repair my vehicle. Their contract says they only need the last 12 month of service for vehicle. I gave them that. Apparently that wasnt enough so they came back and wanted all of my service log. so then I gave them that that wasnt enough. They wanted all corresponding receipts which I gave him that then they came back and said my tires were too big and they can cover the repair on the engine which is bull because tire size affects the engine, none which my tires were stock size so ... read more
Business response:
PMC has reviewed this customer's file, as well as several emails with our Claims agents. We've also reviewed our customer's handwritten maintenance log. Our Claims agent (S.K.) has been emailing back and forth with this customer (on 11/15/2022 and 11/16/2022) to let him know what is needed to complete our review of his claim. There are still several service records that are missing and/or that are unreadable. As to the tire size issue, PMC has acknowledged that a mistake was made by the third-party inspector who conducted th... read more
I have be paying 49.00 a mo. For over 2 years. The oil change part worked out. But when came to service to help pay for a service that suppose to be covered they pay very little. The first time I call road service they want $130.00 or more. That is not what I signed up for. I will file a complaint against this service
Business response:
Our records reflect that our customer purchased an "Ambassador Pro" coverage plan (#******) on 12/16/2020 (not "over 2 years ago"). Our customer's agreed-to monthly payment was $48.01. Our records further reflect that our customer had an approved oil change and tire rotation service on 1/26/2021 at Valvoline. He also received an approved oil change service on 4/6/2022 at Valvoline. His only other file claim was an engine failure claim, filed on 9/30/2021, at Thompsons Auto Service Center. While our agent (A.S.) approved our ... read more
Blessings to me and my family I never knew it was help out there for me
Frequently asked questions about Protect My Car
How is Protect My Car rated?
Protect My Car has a 3.7 star rating with 3,857 reviews.
When is Protect My Car open?
Protect My Car is closed now. It will open at 8:00 a.m.
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