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Protect My Car
- Insurance
- Saint Petersburg, FL
About this business
Specialties ProtectMyCar.com offers extended warranties and maintenance plans so you remain protected far after your manufacture warranty expires. Protect My Car offers consumers extended auto warranty plans that provide real coverage for vehicles that are no longer covered by their manufactures warranty. Whether you bought your vehicle new or used and your manufacturer warranty is about to expire or just has, an extended auto warranty plan can save you thousands of dollars a year in repair bills. The majority of vehicle rep... read more
Location details
570 Carillon Pkwy 3rd Floor, Fl 3, Saint Petersburg, FL, 33716, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 7:00 p.m. | |
| Tue | 8:00 a.m. to 7:00 p.m. | |
| Wed | 8:00 a.m. to 7:00 p.m. | |
| Thu | 8:00 a.m. to 7:00 p.m. | |
| Fri | 8:00 a.m. to 7:00 p.m. | |
| Sat | 10:00 a.m. to 4:00 p.m. | |
| Sun | Closed |
*********************** was the best costumer service rep I ever spoke to he was so helpful and guiding in what I needed to do to get my car fix
Business response:
Thank you for the positive feedback. We've shared your 5-Star Review with *****, as well as his direct supervisor.
Protect My Car LLC need to do better with customer ********************** but they have great people working to help you once you get through
Business response:
Please know that we appreciate the very fair criticism. Like any business, or sports team, theirs always room for improvement and we are always looking for ways to get better and to provide our customers and their repair facilities with better service. Thank you for recognizing the great people that form the backbone of the *** team.
Jason p. Was was very patient and understanding.He took his time to explain the process if how protect my car process goes after "I" was very upset cause my car is just sitting at the shop without work being done to it.I was very unpolite with him from the time we started talking.He still listen to me calmed me down and give me a GOOD word of advice for the future ,that would help me through out life.having a attitude or being rude gets you no where.he made me feel comfortable even after the fact that I came off as a anger w... read more
Business response:
Protect My Car is pleased to hear you received a positive experience. We have shared this with our agent's direct manager.
VERY POOR SERVICE. MOST MECHANICS DONT WANT TO EVEN GET INVOLVED BECAUSE THEY TRY TO DICTATE LABOR & EXTREMELY HARD TO GET IN TOUCH WITH ANYONE-IVE BEEN ON HOLD FOR 2HRS NOW TRYING TO LOCATE MY KEY, IN WHICH NOONE BOTHERED TO LET ME KNOW MY CAR WAS EVEN PICKED UP. #BUYERBEWARE VERY CONDISCENDING & WILL DO ANYTHING TO GET OUT OF A CLAIM
Business response:
Our records reflect that our customer contacted us on 9/2/2022, seeking an update on her pending claim. Our agent (R.H.) indicated that we were still waiting on receipt of her service records. On 9/6/2022, our customer called us again (seeking another update). Once again, our Claims agent (T.H.) indicated that we needed our customer's service records before we could move forward on her claim. A few hours later, our customer called in (again), on 9/6/2022, and spoke to our agent (K.K.) who asked that our customer email her th... read more
I appreciate Oz's professionalism and courtesy also Tracy and others!
Business response:
Protect My Car is pleased to hear you received a positive experience. We have shared this with our agent's direct manager.
I think that Jason P***** did a wonderful job explaining the situation with me. Very helpful and polite. Need more like him working and knowing exactly how to communicate with customers
Business response:
Protect My Car is pleased to hear you received a positive experience. We have shared this with our agent's direct manager.
Biggest waste of time and money. Run away from Protect My Car. If you can get through their customer service wait ,they will do nothing but waste your time. They look for every reason not to pay your repair. They have zero concern for the time your vehicle sits in a shop. Reputable shop or not. They ask you to provide service records which service was done to the maximum. It is one excuse after another and the worst part is they hand you around just for you to wait on something that is not coming.They will also tell you that... read more
Business response:
Protect My Car regrets to hear you had a negative experience. After further review, we found that PMC's management team contacted you regarding this negative experience on August 25, 2022. It should be noted that your coverage is still ACTIVE as of today (August 29, 2022). If you have any further questions or concerns, please contact our Customer Loyalty Department at XXX-XXX-XXXX.
Stancy M******* is the go to person. A proffesional and understanding customer service representative. By working with me, she convinced me of the services that Protect my Car, had to offer and I decided to continue with the company. THANKS STANCY
Business response:
Please know that PMC appreciates the positive feedback. We have shared a copy of your 5-Star Review with Stancy, as well as her direct supervisor. If we can provide any additional assistance, our Customer Loyalty team remains available to help you out.
Jason did very well! Took care of my concern and went above and beyond
Business response:
Protect My Car is pleased to hear you received a positive experience. We have shared this with our agent's direct manager.
Frequently asked questions about Protect My Car
How is Protect My Car rated?
Protect My Car has a 3.7 star rating with 3,857 reviews.
When is Protect My Car open?
Protect My Car is open now. It will close at 7:00 p.m.
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