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Protect My Car
- Insurance
- Saint Petersburg, FL
About this business
Specialties ProtectMyCar.com offers extended warranties and maintenance plans so you remain protected far after your manufacture warranty expires. Protect My Car offers consumers extended auto warranty plans that provide real coverage for vehicles that are no longer covered by their manufactures warranty. Whether you bought your vehicle new or used and your manufacturer warranty is about to expire or just has, an extended auto warranty plan can save you thousands of dollars a year in repair bills. The majority of vehicle rep... read more
Location details
570 Carillon Pkwy 3rd Floor, Fl 3, Saint Petersburg, FL, 33716, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 7:00 p.m. | |
| Tue | 8:00 a.m. to 7:00 p.m. | |
| Wed | 8:00 a.m. to 7:00 p.m. | |
| Thu | 8:00 a.m. to 7:00 p.m. | |
| Fri | 8:00 a.m. to 7:00 p.m. | |
| Sat | 10:00 a.m. to 4:00 p.m. | |
| Sun | Closed |
I am not happy with Protect My Car since April 2022. I lhave had much experiences in the past However Jason P***** gave excellent customer servilent customer service when the extra step to get me answers thank you
Business response:
Protect My Car is pleased to hear you received a positive experience. We have shared this with our agent's direct manager.
I spoke with a Kevin D after being "cleared" by two other people about buying a policy. He was terrific to speak with and I felt he was giving me his best right up front. I did not purchase as of yet. I called right back to speak with him and really had a very bad experience with the person who answered the phone. If you get this Kevin D please call me! Thanks, ***** *
Business response:
Thanks for letting us know. We forwarded a copy of your review to our Sales manager, as well as the only Kevin D. that we are aware of at PMC. Hopefully you guys can speak again sometime soon.
I wish I could remember her name, but the woman who helped me file a claim for my customers was nothing short of astounding. As a service advisor, it can be difficult communicating everything over to get claims approved, she made it exceptionally easy and as she was a previous service writer she understood the situation and helped me out flawlessly. Highly recommend, they made this process great!
Business response:
Please know how much we like reading these types of 5-Star Reviews, especially when they are from our customers' repair facilities. We also wish you knew our agent's name, as we would like for her to see your review and provide a copy to her direct supervisor. Nonetheless, we appreciate you taking a few minutes out of your busy day to provide the positive feedback. Respectfully, Protect My Car
I'm warning everyone don't purchase a policy from this company. They don't protect anything and their customer service/Claims Department really needs some training. They lied and said my car was overheating due to a preexisting problem and that's a lie I have a statement from my mechanic who inspected my car and said if it was overheating he would NOT have passed it and I called to dispute their findings and was told "Our decision is not going to change." and "You don't qualify to speak to a manager." Which believe is very r... read more
Business response:
Our records indicate that our customer's vehicle overheated on or around 4/1/2022 (before her coverage plan became active) and was thus determined to be a pre-existing condition. We also note that when this claim was filed (on 5/31/2022), she was just 878 miles outside of her mandatory 1,000 mile waiting period. We see that several agents of ours took the time to explain this to our customer (on 6/24/2022 and 7/7/2022). Moreover, our customer's vehicle service contract is currently delinquent (with no monthly payments being ... read more
Wilfredo T*****, has been nothing but helpful and extremely pleasant. I've voiced a few concerns to him via email (whether it was in terms of miscommunication or missing documentation), and this young man cleared everything up in no time at all. In fact, he went above and behind what I had asked of him, on behalf of Protect My Car. Wilfredo Ortega T***** is an asset to the company. They are lucky to have him, just as I am, for having been placed on his phone line. He's been there for me, ever since. Thank You Wilfredo, for... read more
Business response:
Protect My Car is pleased to hear you received a positive experience. We have shared this with our agent's direct manager.
Ms. Nicole was excellent. She really truly helped me. She was very friendly and understood what was going on with my situation 😊
Business response:
Protect My Car is pleased to hear you received a positive experience. We have shared this with our agent's direct manager.
Fernando J. ******* HE REALLY HELPED. he tried all he could do to make us happy! great rep for sure!
Business response:
PMC has searched its CRM for our customer with this name and/or email address and we cannot locate a file using the author's name or email address. Please provide your contract id number and/or phone number associated with your account.
Tracy is absolutely the BEST!!! She researched a customer's contract and found that a repair that was peviously denied was covered per an updated contract. She also called the customer to let him know of the confusion about coverage. AWESOME!!!!!!!!!!!! THANK YOU TRACY
Business response:
Protect My Car is pleased to hear you received a positive experience. We have shared this with our agent's direct manager.
My review for this company is mixed good/bad. First off... I have not once called Protect My Car and had to wait any less than 1-2 HOURS to speak with an agent. This is in itself absolutely unacceptable practice for any company and when it happens consistently week after week, it is NOT an anomaly that can be attributed to "unusually high call volume", it represents company wide negligence and mismanagement. Full stop. Secondly, when I was making a claim I had a shocking experience with one of their claim adjusters, "Kyle", ... read more
Business response:
Thank you for bringing this matter to us for our attention. Protect My Car is pleased to hear our supervisor (J.P.) took care of you and your needs. If you have any further questions or concerns please contact our Customer Loyalty Department at 844-556-4762.
Frequently asked questions about Protect My Car
How is Protect My Car rated?
Protect My Car has a 3.7 star rating with 3,857 reviews.
When is Protect My Car open?
Protect My Car is open now. It will close at 7:00 p.m.
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