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Protect My Car
- Insurance
- Saint Petersburg, FL
About this business
Specialties ProtectMyCar.com offers extended warranties and maintenance plans so you remain protected far after your manufacture warranty expires. Protect My Car offers consumers extended auto warranty plans that provide real coverage for vehicles that are no longer covered by their manufactures warranty. Whether you bought your vehicle new or used and your manufacturer warranty is about to expire or just has, an extended auto warranty plan can save you thousands of dollars a year in repair bills. The majority of vehicle rep... read more
Location details
570 Carillon Pkwy 3rd Floor, Fl 3, Saint Petersburg, FL, 33716, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 7:00 p.m. | |
| Tue | 8:00 a.m. to 7:00 p.m. | |
| Wed | 8:00 a.m. to 7:00 p.m. | |
| Thu | 8:00 a.m. to 7:00 p.m. | |
| Fri | 8:00 a.m. to 7:00 p.m. | |
| Sat | 10:00 a.m. to 4:00 p.m. | |
| Sun | Closed |
I was very pleased with the excellent customer service I received today from Jason P***** in the claims department. He was courteous and knowledgeable amd was empathetic about my current situation with my vehicle. Jason explained the company procedure and process of my claim in detail because . I will recommend Protect My Car to my family and friends because of the great experience today with Jason.
Business response:
Protect My Car is pleased to hear you received a positive experience. We have shared this with our agent's direct manager.
Spoke with Austin N***** regarding cancelling my policy due to the issue of paying out of pocket since the auto repair shops were no longer open. Not only did he help me find an auto shop, he spoke with them first to make sure if any issues comes up, they will honor Protect My Car to pay for the repairs. What a great feeling. Austin also ask me to send my receipts so that he could fight on my behalf for reimbursement for what I paid. I was so impressed by this young man that I had to write this review to keep giving Prot... read more
Business response:
Protect My Car is pleased to hear you received a positive experience. We have shared this with our agent's direct manager.
Nicole S. We appreciate the service provide by Nicole in addressing our case. She met with her manager on current situation and we able to obtain a settlement that assisted with the matter at hand It was done in courteous and professional matter.
Business response:
We're happy to read that Nicole was able to get her manager's approval for a "goodwill" reimbursement. Thank you for letting us know about this matter. We're glad to know that it was handled in a courteous and professional manner.
Fernando A****** did a great job! He did a three way call so I could listen too.
Business response:
Protect My Car is pleased to hear you received a positive experience. We have shared this with our agent's direct manager.
If I could provide a zero star I would. This company is unfaithful at its promise to pay. I contacted them recently regarding my fiance reimbursement claim. All we needed was a email address to email the final invoice to so we could get reimbursed for the work that was completed on our vehicle. I waited on hold for over two and half hours for someone from the claims department to pick up the phone. Finally get through and the rep stated they couldn't provide that information as I wasn't the person on the account. I went back... read more
Business response:
PMC has searched its CRM for our customer with this name and/or email address and we cannot locate a file using the author's name or email address.
Great job from Fernando a on getting things done its all done
Business response:
Protect My Car is pleased to hear you received a positive experience. We have shared this with our agent's direct manager.
I have had Protect My Car since Dec of 2021, 6 months now. I have received 2 oil changes and now in the process of a 3rd claim, for a vibration in the car. My mechanic was trying to submit a claim and they had to hang up because they were on the phone for 1 hour and 20 minutes and still not answer. I see that this is a recurring event as this is the case every time I need service from them. If time is not a problem for anyone, then maybe I would give them another chance, but moving forward, I forewarn and hope no body will u... read more
Business response:
Thank you for bringing this matter to us for our attention. It should be noted that our customer purchased a "Select" coverage plan from Protect My Car on November 5, 2021, for his 2012 Lincoln MKZ with 77,054 miles on the date that his coverage plan was purchased. On June 13, 2022, our customer entered his repair shop (Tom's Repair Shop) for a "Drive Axle" failure. After further review of our customer's claim, our customer's repair shop reported that his 2011 Lincoln MKZ's Drive Shaft is very "rusted" and the U Joints are v... read more
K.M****** I like to thank you for the woundful job you did helping me today 6/12/2022. Taking the time to get me approve for the repairs I need Ed for my car. Thank you ********
Business response:
Protect My Car is pleased to hear you received a positive experience. We have shared this with our agent's direct manager.
I purchased this warranty in April. I have attempted to call them several times holding on the line for more than 20 mins without a representative ever answering. The one time a person did answer they again placed me on hold for over 30 minutes and never came back to the phone. I selected this warranty after getting a call from Aminas a "supposed" representative that was very convincing that this warranty was better than one I had already purchased with another company. I was so excited about all the perks that came along wi... read more
Business response:
Thank you for bringing this matter to us for our attention, we've forwarded our customer's concerns to our Customer Loyalty Manager and one of our agents will be reaching out to speak to our customer to assist her.
Frequently asked questions about Protect My Car
How is Protect My Car rated?
Protect My Car has a 3.7 star rating with 3,857 reviews.
When is Protect My Car open?
Protect My Car is open now. It will close at 7:00 p.m.
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