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Protect My Car
- Insurance
- Saint Petersburg, FL
About this business
Location details
570 Carillon Pkwy 3rd Floor, Fl 3, Saint Petersburg, FL, 33716, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 7:00 p.m. | |
| Tue | 8:00 a.m. to 7:00 p.m. | |
| Wed | 8:00 a.m. to 7:00 p.m. | |
| Thu | 8:00 a.m. to 7:00 p.m. | |
| Fri | 8:00 a.m. to 7:00 p.m. | |
| Sat | 10:00 a.m. to 4:00 p.m. | |
| Sun | Closed |
K.M****** I like to thank you for the woundful job you did helping me today 6/12/2022. Taking the time to get me approve for the repairs I need Ed for my car. Thank you ********
Business response:
Protect My Car is pleased to hear you received a positive experience. We have shared this with our agent's direct manager.
I purchased this warranty in April. I have attempted to call them several times holding on the line for more than 20 mins without a representative ever answering. The one time a person did answer they again placed me on hold for over 30 minutes and never came back to the phone. I selected this warranty after getting a call from Aminas a "supposed" representative that was very convincing that this warranty was better than one I had already purchased with another company. I was so excited about all the perks that came along wi... read more
Business response:
Thank you for bringing this matter to us for our attention, we've forwarded our customer's concerns to our Customer Loyalty Manager and one of our agents will be reaching out to speak to our customer to assist her.
I just had great experience with one of the best employee Protect My Car has. I can't say that for the rest of them he is very professional and he do care about his customer. I pray that Fernando A. get a promotion and a raise for such positive energy he displays over the phone. He is very very knowledgeable and appears to enjoy what he does for not only this Company but the clients as well. With his professionalism is what keeping me from going back to my old extended warranty company. Don't ever get rid of this guy because... read more
Business response:
Protect My Car is pleased to hear you received a positive experience. We have shared this with our agent's direct manager.
It is a fraud. The salesperson tells you not to worry about your car; they will take care of everything, bla bla bla, and more bla bla bla; once you have an issue and submit a claim, PMC will do the impossible to avoid paying for the repairs. Of course, the main thing is the records of our vehicles; they know no one keeps them as the Manufacturer specified in the book of maintenance. So, it is fraud and a scam. My name is ****** ********, and I was a victim of this fraud; they knew I could not keep all records and even if I ... read more
Business response:
Having reviewed this matter, we stand behind the decision that was made on this customer's recent transmission claim. The inspection of our customer's vehicle revealed several important things. First, the vehicle was "modified" (over-sized tires that exceed PMC's capacity for the "Select" coverage plan that our customer was sold) and this information was not presented to PMC at the time of sale, or at any other time prior to the vehicle's inspection. Secondly, our customer's vehicle has unaddressed leaks (dating back to his ... read more
People that care make a difference...!! Often times, Car Warranty Companies come with a bad reputation, however FERNANDO A****** has changed my perception. His professionalism and genuine care did not go unnoticed. Not only was the claim process fairly smooth, I found him in particular to be extremely informative. As, a whole, I have had positive interactions with every representative of the company that I have spoken with, and I have walked away pleased with the outcome of my claims. I do not write reviews often, s... read more
Business response:
Protect My Car is pleased to hear you had a positive experience. We have shared this with our agents direct manager.
I just made a phone call to Protect my Car to get a quote on an extended warranty for a used vehicle I just purchased. I regret not remembering the name of the associate I spoke to for this phone call but I was actually pretty pleased with the quote I was given. I have been shopping around and it was the best option so far for the price. Still I wanted to shop around a few more companies to make sure I explore all my options so I expressed to him I wasn't going to commit to him that day with purchasing a plan but I began to ... read more
Business response:
Protect My Car would like to look into this matter further, but we are unable to substantiate this review as we cannot locate this consumer's name and/or email address in our CRM. If this consumer would like to provide the phone number associated with this call, we'd be more than happy to pull the call and review it for training and/or coaching purposes.
I purchased this car 3/2021. Everything was fine until the end of February - March this year when I had difficulty steering my car so I took it to the GMC dealership in Watertown, CT, They said from the sound the car was making it was probably the steering pump. After they checked it out they said the power steering, the hoses, and the rack and pion needed to be replaced. Protect My Car sent their investigator out who said, :"no, only the power steering had to be replaced". I was informed my Protect My Car that the car had t... read more
A nice lady called me from Protect my Car and said that their service was better than ********** which I already have a plan with. So she connected me to another gentlemen that told me he could beat the price I was paying for ********** with a Platinum Plan. this plan would give me free oil changes & tire rotations but he didn't go into much detail about the rest Except the Price which is 25% of the claim, so if the claim is $1000.00 you would pay $250.00 but with the plan I have right now all claims are a $100.00 Deductib... read more
Business response:
We'd be more than happy to discuss the price of our various plans and we apologize if a call was dropped. Please feel free to give us a call if you are still interested in learning about our coverage options. Respectfully, Protect My Car.
They stink & will not cancel the auto withdrawal after repeated requests. Grrrrrrr!
Business response:
We'd be more than happy to assist you. Please give our Customer Loyalty Department a call. Our records show that we last spoke about your coverage plan on 4/4/2022.
Frequently asked questions about Protect My Car
How is Protect My Car rated?
Protect My Car has a 3.6 star rating with 3,875 reviews.
When is Protect My Car open?
Protect My Car is open now. It will close at 7:00 p.m.
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