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Protect My Car
- Insurance
- Saint Petersburg, FL
About this business
Specialties ProtectMyCar.com offers extended warranties and maintenance plans so you remain protected far after your manufacture warranty expires. Protect My Car offers consumers extended auto warranty plans that provide real coverage for vehicles that are no longer covered by their manufactures warranty. Whether you bought your vehicle new or used and your manufacturer warranty is about to expire or just has, an extended auto warranty plan can save you thousands of dollars a year in repair bills. The majority of vehicle rep... read more
Location details
570 Carillon Pkwy 3rd Floor, Fl 3, Saint Petersburg, FL, 33716, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 7:00 p.m. | |
| Tue | 8:00 a.m. to 7:00 p.m. | |
| Wed | 8:00 a.m. to 7:00 p.m. | |
| Thu | 8:00 a.m. to 7:00 p.m. | |
| Fri | 8:00 a.m. to 7:00 p.m. | |
| Sat | 10:00 a.m. to 4:00 p.m. | |
| Sun | Closed |
Steven C******* was Amazing And every agency should have someone like him he worked with my mother seeming she is on a fixed income which allowed her to be able to be Apart of the Protect my car family he broke everything down to where we understood the policy he took his time he was polite and definitely made our day seeming we started off a little rough so I wanted to take the time out of my Day to let it be known that he was a wonderful and outstanding representative and we look forward to the next 4 years and counting wi... read more
Business response:
PMC is pleased to hear you received such a positive experience, but we are unable to locate an account with the provided information. PMC in order to locate your account would need additional information such as a telephone number associated with your account or your contract ID number.
They did not honor their contract claim. I had to pay the whole thing
Business response:
PMC would be happy to look into this matter further and respond, but we do not have a customer with the email address sent with this review. We do have one customer, with the same name, but that customer is in GA (XXXXX-XXXX) and that file shows that her most recent claim was an approved Fuel System Failure and a Roadside Assistance (towing) claim. If the author of this review would like to provide her Contract ID number, we'll be more than happy to address the matter. Respectfully, Protect My Car
Stancy M. in customer retention / relations was very helpful, compassionate and informative.
Business response:
Protect My Car is pleased to hear you received a positive experience. We have shared this with our agent's direct manager.
I called regarding the oil change reimbursement program. I spoke with Jason Pierre. He was very professional and personable. He also provided me with excellent customer service. Im not one that normally right reviews. However, I must give credit where credit is due. Keep up the good work Jason!!
Business response:
Please know that we appreciate the positive feedback. Jason works incredibly hard to assist many of our customers and he always does it with professionalism. This makes us proud to have him on our team. Thank you for sharing your experience with PMC.
I have been dealing with PMC for approximately 3 days before I finally got some good news and Fernando was professional, courteous, and it was a pleasure talking to him, making me forget that this was work for either of us. Although I never want to go through this again. Customer Service Representatives need more Training.
Business response:
We're happy to read that Fernando was able to jump in and assist you. We've sent your review to our Claims and Customer Loyalty managers for them to review your interactions with our previous agents. Thank you for sharing your honest experience with PMC.
Up until today I had spoken to three different people three different situations today I spoke to a gentleman named Jason P. he was so helpful so informative and very respectful to helping me get what I need to get done done because this is all new to me this is my first claim and he has been a great great help throughout this whole situation I appreciate him and I thank him very much
Business response:
Thank you for taking the time to post about your experience with Protect My Car and, more specifically, Jason. We're happy to hear that he was "so helpful, so informative and very respectful". Please know that we shared a copy of your review with Jason, as well as his direct supervisor. If we can assist any further, please do not hesitate to give us a call. Respectfully, Protect My Car
I will be cancelling my contract with PMC. Most of what needed to be repaired on my car, PMC does not cover. I feel I have wasted enough money with this company.
Business response:
Our agents remain available to discuss what is addressable/covered on your "Ambassador Pro" coverage plan (#XXXXXX). If you elect to cancel your coverage plan, our Customer Loyalty Department would be more than happy to assist you with that request. Please feel free to give us a call. Respectfully, Protect My Car
Nicole was very helpful with my claim. She's very professional and explained how things would work. She explained my coverage and what I needed to do. Nicole is the reason I keep my policy. Nicole needs to be commended for her attention to her job and concern for her customers.
Business response:
Protect My Car is pleased to hear you received a positive experience. We have shared this with our agent's direct manager.
This was the companies first time using "Protect My Car". Getting in touch with someone on the phone was difficult. Once we had everything in place and received authorization for payment it got better. However, getting in touch with someone, being on hold 41 minutes is a bit too much. That's why our owner doesn't like using warranty companies. Jason P***** helped in us getting paid. I am grateful for his help.
Business response:
Thank you for bringing this matter to us for our attention. PMC's Management team is working diligently to resolve this issue. PMC is pleased to hear our agent provided you great customer service.
Frequently asked questions about Protect My Car
How is Protect My Car rated?
Protect My Car has a 3.7 star rating with 3,857 reviews.
When is Protect My Car open?
Protect My Car is open now. It will close at 7:00 p.m.
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