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Protect My Car
- Insurance
- Saint Petersburg, FL
About this business
Location details
570 Carillon Pkwy 3rd Floor, Fl 3, Saint Petersburg, FL, 33716, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 7:00 p.m. | |
| Tue | 8:00 a.m. to 7:00 p.m. | |
| Wed | 8:00 a.m. to 7:00 p.m. | |
| Thu | 8:00 a.m. to 7:00 p.m. | |
| Fri | 8:00 a.m. to 7:00 p.m. | |
| Sat | 10:00 a.m. to 4:00 p.m. | |
| Sun | Closed |
Very pleasant manners and very easy to understand and very helpful
They wouldn't replace my engine because I've done my own oil changes, this is my first car and not once did they let me know to keep record in case I may need it later. When I found out they wouldn't replace my engine I called to cancel my policy and spoke with the management about the situation. I was just charged again even though my account should be closed. I called back and they were talking about that conversation never happened and that I called about a rental reimbursement. I haven't been driving my car since April o... read more
Business response:
PMC has located this former customer's file (#******). Our records show that we denied our customer's engine claim on 4/14/2022 (6 months ago) for Exclusion 3 of his "Driveline" coverage plan:<br /> <br /> 3) Any breakdown caused by the CONTRACT HOLDER’s failure to protect the VEHICLE from further damage, including but not limited to, failure to replace leaking seals and/or gaskets; improper use of the VEHICLE or parts, or by the failure of the CONTRACT HOLDER to maintain proper qualities or levels of coolant and/or lubrican... read more
He was very helpful and friendly and he informed me about everything.
They're supposed to cover 3 oil changes a year, we went to get an oil change, we paid for it (the company didn't want to deal with them which was insane to me...they pay them) so I filed a reimbursement claim about another ago I've called MULTIPLE times and been put on hold for about an hour before I give up. It was for 130 dollars but it doesn't matter how much I want my money because they took a payment too
Business response:
Please know that we've forwarded a copy of this review to our ************************ to check on the status of our customer's prior reimbursement request. We apologize for any delays, as PMC was closed for 5 business days due to Hurricane *** and we are, admittedly, backed up on claims and phone calls due to that forced closure. We will get this handled for our customer and someone will be in touch.
I have a membership with PMC and I have been calling for 4 days now with no answer. My car needs mechanical repairs and I will now have to pay out of my pocket because they will not answer the phone. They are unreliable
Business response:
Protect My Car has located your file. We do apologize for the inconvenience this may have caused you but PMC was closed Tuesday, September 27, 2022, to Saturday, October 1, 2022 due to Hurricane "Ian". All of our employees returned to work on Monday, October 3, 2022. All of our departments are trying to work through as many concerns and questions all of our customers have. Nonetheless, PMC's management team was notified of the above-stated concern, and a Claims agent will reach out to you regarding your mechanical failures o... read more
I work as a service advisor at a shop on the West Coast and one of our customers has PMC. We started a claim in early August 2022 and it's currently October, PMC still has yet to approve or deny the claim. Since August I have spent over 5 hours on the phone holding for anyone to just get updates on why they haven't reached a conclusion. At one point the agent we were working with went on vacation for 2 weeks but failed to mention that so our claim sat unmoving. We got in contact with a new agent who said no problem, we'll ta... read more
Business response:
Thank you for bringing this to PMC's attention. We've forwarded a copy of your review to our Claims Manager for his immediate attention. If you could provide our customer's Contract ID number, that would be very helpful for us to locate the unnamed customer's claim. Respectfully, ****************
I ************** did speak with the customer ********************** this morning October 4th, 22 and the gentleman who took care of me, and explained to me what the problem was when I could not get in touch with them and it was due to Hurricane ***, the gentleman was so very nice to me, he was very apologetic to me concerning my matter at hand, and he made all of the corrections which was needed for **** am very satisfied with the outcome in which this person has served me, and I would like to thank him again for his kindnes... read more
Business response:
Protect My Car is pleased to hear you received a positive experience. We have shared this with our agents direct manager.
The customer ********************** here is unbelievable. The other day I had a chance to speak with one of their agents, ********, regarding a monthly billing issue. She was professional with personality plus and resolved the issue within minutes. PMC, you rock??
So today I called protect my car, its well below my trial period and I realized I want to have there competitor so I called them to cancel my policy and they tried to give me the run around and once he realized I really wanted to cancelled dude hung up. I called back trying to get in contact and nobody is answering. Im very upset because I really wanna cancel my policy before the trial period is over, but they are not letting me. I didnt wanna go this route but they left me no choice. If I want to cancel my policy let me can... read more
Business response:
We can confirm that our agent (S.B.) cancelled our customer's "Driveline" coverage plan (#******* and refunded her 8/18/2022 down payment of $55.00. That refund was processed on 9/14/2022. Our customer should allow 2-3 business days for that refund to fully process back to her MC on file. We wish her well moving forward.
Frequently asked questions about Protect My Car
How is Protect My Car rated?
Protect My Car has a 3.6 star rating with 3,875 reviews.
When is Protect My Car open?
Protect My Car is open now. It will close at 7:00 p.m.
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