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Protect My Car
- Insurance
- Saint Petersburg, FL
About this business
Specialties ProtectMyCar.com offers extended warranties and maintenance plans so you remain protected far after your manufacture warranty expires. Protect My Car offers consumers extended auto warranty plans that provide real coverage for vehicles that are no longer covered by their manufactures warranty. Whether you bought your vehicle new or used and your manufacturer warranty is about to expire or just has, an extended auto warranty plan can save you thousands of dollars a year in repair bills. The majority of vehicle rep... read more
Location details
570 Carillon Pkwy 3rd Floor, Fl 3, Saint Petersburg, FL, 33716, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 7:00 p.m. | |
| Tue | 8:00 a.m. to 7:00 p.m. | |
| Wed | 8:00 a.m. to 7:00 p.m. | |
| Thu | 8:00 a.m. to 7:00 p.m. | |
| Fri | 8:00 a.m. to 7:00 p.m. | |
| Sat | 10:00 a.m. to 4:00 p.m. | |
| Sun | Closed |
I've been calling PMC for a week to have my car serviced and no one is answering the phones on either one of the numbers I've called. The only people answering is road side service and to allow you to make a payment. Ive been waiting on 2 different lines for 2 hours and no answer just sitting on hold not even offering to call back like last week. Are they secretly out if business but still payments from customers??
Business response:
We apologize for our recent hold times. We are not "secretly out of business"; however, we are dealing with much higher call volumes than normal. We've been asking that our customers and their repair facilities submit their claims via portal.protectmycar.com, so that we can get things handled in the most time efficient manner as possible.
My Car is at the repair shop and had to wait 1 hour and 30 minutes just to be told to take a picture of the issue and today he called no one answered the phone I'm a disabled person who needs my car repaired I pay each month before the bill is due no one is answering my calls at all and I'm thinking about starting a lawsuit I was told yesterday after paying my bill that something is wrong with the phone lines ********I'm not paying for anything I can't use its ridiculous how you guys are playing games with us as customers th... read more
Business response:
<p>We've reviewed our claims advisor's notes from 3/1/2023 and we asked for the photograph because the vehicle was low in oil upon arrival at our customer's repair facility. Exclusion 2 of our customer's coverage plan excludes coverage under the following circumstances:</p> <p> 2. Any breakdown caused by the policyholders failure to protect the VEHICLE from further damage, including but not limited to, failure to replace leaking seals and/or gaskets; improper use of the VEHICLE or parts, or by the failure of the policyholder... read more
Not answering or returning my calls and not cancelling my account. Still taking funds from my checking account when they have not answered or returned my calls. They would not pay for components for my car that has to do with engine so I want to cancel but yet can't talk to anyone. Hold time keeps going up instead of down. They say say they will return my call at the number I called from when it's my turn but they don't!
Business response:
<p>We've reviewed the notes in your file, from our Claims Advisor, and your claim was denied for the following reason: CLAIM DENIAL SUMMARY: "After reviewing the contract and the claim the contract does not provide coverage for the seals and gasket nor does it have coverage of the steering or suspension components, as the contract list each covered component and the rear main seal and ball joints are not listed for coverage. Claim denied for non covered components."</p><p>Our Customer ********************** Department can as... read more
I've been paying protect my car all these months now my car in up in the shop reached out to claims spoke with Albert after a 2 hour wait now no one answers the phone its always a recording sayings it's over an hour wait request a call back no one ever calls you back this company is ridiculous we all need to get together and file a class action law suit these people should be put out of business thank you Brenda M.# Pissed<br /> <br /> <br />
Business response:
Our records show that our customer's Fuel System Failure claim was authorized on 3/1/2023. A Claims Authorization Form was sent to our customer, on 3/1/2023, with further directions and contact information. Upon receipt of the final signed invoice, PMC will review that documentation for payment.
I have been trying to call Protect my car for over a week now. My ***** dealership had call and got authorization for repair to be done. Someone call me Protect my Car to give a call about this conversation over a week ago. You can not even get a call back when it asks! I have done it 4 times and no call back to me... I have 2 kids with special needs and need my vehicle and this has just had been terrible and sad, not even an online chat. I amd definetely looking at canceling my account and warning others through social medi... read more
Business response:
Thank you for bringing this to our attention. Our records show that our agent (Z.S.) authorized our customer's Steering and Suspension Failure claim on 2/9/2023. When our agent called our customer on 2/9/2023, he did not get an answer. Upon receipt, we've forwarded this review to our agent to contact our customer and/or her repair facility to get this matter resolved.
My mechanic and myself have bern trying to get a hold of someone at this place to get an authorization for my truck been paying on this policy for over 8 months and still can’t get a hold of anyone and left my name and number over the last three days and my mechanic said he tryed and isn’t going to anymore after three days of trying and to pick up my truck he has had it , and it is not fixed cause we couldn’t get a authorization this is unacceptable and very bad business and they took there payment again and I can’t get a ho... read more
Business response:
Thank you for bringing this matter to us for our attention. PMC’s Management team understands that we are currently experiencing long hold and/or wait times. In an effort to speed up the Claims’ process, we are asking that our current customers and/or their repair shop utilize PMC’s online portal (portal.protectmycar.com) where our customers’ repair shops can submit a repair claim. Once submitted, a Claims adjuster will contact your repair shop within an hour (during normal business hours). PMC apologizes for any recent dela... read more
I have been trying to contact them for the past week. Each time Im on hold for at least 2 hours. Myself and the company that THEY towed my car to was trying to get authorization for them to start on my car. It took a complete day to get in contact with someone. So the company does the work and try to receive payment. It was been 2 days and they still havent received payment and Im unable to get my car. I finally get in contact with someone else only to be put on hold and hung up on. Did they call me back once the call hung u... read more
Business response:
Thank you for bringing this matter to us for our attention. According to our file, our customer (Contract #******* spoke to our agent (****) yesterday 2/23/2023 in regard to the above-stated concern, and during that phone call our agent informed our customer about the reimbursement process due to an unforeseen system issue. To our (PMC's Management) understanding this matter has been discussed and handle.
Douglas H. I agree with everything these customers are saying. I purchased this warranty in Dec. 2022. I'm just now using it . I put a claim in on Feb.13, 2023. I was hearing a knocking sound in the rear. So I called Pmc and told them what was going on with my car they told me to take my car to any place I wanted to. So I did I went to the dodge dealership. I told them the problems I was having with my car. The service manager informed me that they would have to run a diagnostic test. I then called Pmc back to let them know ... read more
Business response:
Thank you for bringing this matter to us for our attention.According to our files (Contract #******) our customer's ******************** is in his repair shop (****************) for an Engine, Suspension, and Cooling System Failure. Protect My Car (hereinafter referred to as PMC) is working diligently to adjudicate your claim. It should be noted that our customer has not sent over verifiable ********************** records, instead he has sent over pictures to us, which are not service records. PMC has explained to our custom... read more
This company just wants your money and will find any little reason to not help you pay for repairs. I have been paying for this extended warranty for several years under a couple different vehicles and only filed one claim. My vehicle was in the shop for 2 weeks, it took a whole week for them to deny my claim and the shop couldn’t start the repairs without PMC authorization. They claim that the repair needed was caused by a small oil leak and I had that fixed before taking it in for repairs. The service advisor I dealt with ... read more
Business response:
PMC's Management team has reviewed our customer's file (Contract #563584). On January 13, 2023, at 4:28 p.m. EST, our customer called PMC to report that her "Cam Phasers" had failed and that more repairs may need to be performed on our customer's 2018 Ford F-150. Upon receipt of that phone call, PMC's agent (N.F.) advised our customer to discontinue driving her vehicle. It should be noted that it was not until January 24, 2023, that our customer's repair shop called PMC and filed a claim on her behalf. <br /> <br /> PMC orde... read more
Frequently asked questions about Protect My Car
How is Protect My Car rated?
Protect My Car has a 3.7 star rating with 3,857 reviews.
When is Protect My Car open?
Protect My Car is closed now. It will open at 8:00 a.m.
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