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Protect My Car
- Insurance
- Saint Petersburg, FL
About this business
Specialties ProtectMyCar.com offers extended warranties and maintenance plans so you remain protected far after your manufacture warranty expires. Protect My Car offers consumers extended auto warranty plans that provide real coverage for vehicles that are no longer covered by their manufactures warranty. Whether you bought your vehicle new or used and your manufacturer warranty is about to expire or just has, an extended auto warranty plan can save you thousands of dollars a year in repair bills. The majority of vehicle rep... read more
Location details
570 Carillon Pkwy 3rd Floor, Fl 3, Saint Petersburg, FL, 33716, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 7:00 p.m. | |
| Tue | 8:00 a.m. to 7:00 p.m. | |
| Wed | 8:00 a.m. to 7:00 p.m. | |
| Thu | 8:00 a.m. to 7:00 p.m. | |
| Fri | 8:00 a.m. to 7:00 p.m. | |
| Sat | 10:00 a.m. to 4:00 p.m. | |
| Sun | Closed |
My was burning oil to shop they put claim in. Claim was paid. In between my next oil change my car was still burning oil. Not even two month later. Protect my car said return to shop. Shop stated that its still burning oil because it needs a engine. Which was over looked on the first check because a seal was leaking. Now I received a message saying claim denied it was same issue . Smh now no answers my calls return calls. I sit on the phone three days straight for over two hours. The car shop has not been able to reach them.... read more
Business response:
<p>PMC has carefully reviewed this matter. We note that we previously assisted on a prior Engine Claim (Claim #******) for this customer in October/November of 2022. At that time, our customer's ******************** was losing oil. That approved repair was performed by ************* at ******* miles. We note that PMC did not diagnosis our customer's ******************** at that time -- we just paid for the recommended repair.</p><p>Several months later, our customer drove her ******************** back to her repair shop (wit... read more
I have been trying to call for the last 4 days it sends you straight to hold and everyday I hold for up to an hour no one ever answers the call now I'm trying to cancel and I've been on hold now for 32 minutes!!!!!what the heck kind of company is this???
Business response:
PMC is experiencing extremely high call volumes. Our records show that this individual purchased a "Select" coverage plan (#******) on 2/15/2023. We also see that our customer registered for our online portal on 3/7/2023. If our customer is trying to cancel her coverage plan, we'd be more than happy to honor that request as she's still within her "30-Day Free Look" period. If our customer cannot reach a live agent, she can send her request in writing to PMC's corporate office, or she can respond to this review (confirming he... read more
This is a horrible company to have a warranty with. You take your car to the shop and no one ever answers call when you need to have repairs paid for or authorized. I was on hold for a total of 15 hours in three days and I have still not been able to speak to anyone or get my car repaired and they just took my monthly payment. They also shut there phone lines down today before the close of their business so now my car will be stuck for four days without repairs and no other form of transportation… very disappointed<br /> <br... read more
Business response:
PMC apologizes for our long hold times. To expedite the claims process, we've been asking that our customers and their repair shops use our online portal (portal.protectmycar.com) to initiate their claims. Upon receipt of an online claim, one of our Claims agents will reach out to our customer's repair shop that same day.
I think BBB is operated by crooks a well considering nothing is being done about so many of the same complaints and PMC lame excuses for not honoring their service that we are paying and relying on. But this review is about Protect My Car. I have the same problem with being on hold for more than 56 minutes and each time I'm disconnected. The online line portal does not work and they know it, so telling people to use it is just a way to get rid of us and delaying service. PMC will call you relentlessly is you are a day or two... read more
Business response:
PMC apologizes for the lengthy hold times and our agents are taking calls in the order in which they are received. Our online portal has received hundreds of claims in the last few weeks and is helping us handle things in a more efficient manner. If our customer wants to let us know which department he is trying to reach, we can route his concern to the appropriate department.<span style="white-space:pre"></span>
I have been trying to reach someone at Protect My Car for 4 days. I sent my service records on Thu 3/2 and asked that my adjuster reach out to me when the records were received. On Fri 3/3 I tried calling Protect My Car and was on hold for over 1 hour before giving up. The automated system tells you to press "1" to save your place in line and receive a callback. This doesn't work. Today Mon 3/6 I spent two hours on hold shortly after 8am. When I first called, the automated system said my wait time was 5 minutes. 45 minutes l... read more
Business response:
We've reviewed our customer's open claim file and see several notes from the morning of 3/7/2023. Our agent (K.M.) left our customer's repair facility a voicemail at 9:10 AM, asking for a call back so that we can authorize our customer's pending claim. At 9:14 AM, our agent left our customer a voicemail message, asking our customer to return his call, so we can authorize his claim. At 10:01 AM, our agent called our customer's repair shop 2 more times, but received no answer and he had to keep leaving voicemail messages. In s... read more
I have had a contract with them for a couple of years. Normally I can get someone on the phone to assist with using the services. I have not been able to talk to anyone to get reimbursed for a tow to the repair shop. I have the needed documents and cannot upload docs in the portal as the site informs everyone. Why are calls going unanswered? Why have people provide a phone number to call back and never receive a call back? Why am I paying for a contract that you take the money out religiously, but I can't get service. When y... read more
Business response:
PMC apologizes for the lengthy hold times (which, in full transparency, are longer than normal). Our agents are doing their very best to answer all calls in the order in which they are received. In the meantime, we've been asking for our customers and their repair shops to use our online portal (portal.protectmycar.com) to submit their claims documents. For reimbursement requests, our customers can always send an email to Reimbursement@protectmy car.com. We'd ask that our customer provide his Contract ID number in the subjec... read more
This morning I was contacted by ************** who handled my issue and got it resolved. I am very satisfied with how things turned out. I really appreciated all of his assistance.
Business response:
We're happy to hear that ***** was able to assist you. Thank you for giving us the opportunity to help you out. Our volume is exceedingly high right now, so your kindness is much appreciated.
There is no words to explain bad practice of Protect My Car. PMC looks like a scam!!!There is no way to reach them. There is no option to email, chat or leave a message. It's only not true when PMC reply that anyone can fill online a claim and they will answer in 1 hour. This option is always on red and not working. My Nissan Murano is at a mechanic shop since February 16th and since then the shop and me call non stop and we can't find anybody !!! I amd tired and unhappy; this is unbelievable. PMC takes pleausure of collecti... read more
Business response:
Our records show that our customer's engine and drive axle failure claim is marked as pending in our system. We see that the last communication on this matter was on the morning of 3/2/2023. We've forwarded this customer's statement to our ***************** to have our assigned agent reach out to our customer to try to resolve this matter.
I have been with PMC for the last 3 years. I've never had a problem with their overall service until now. A week ago, I dropped my car off the dealership to be fixed. The service representative at the dealership has been trying to get a hold of someone in the claims department, so that my car can be fixed. I attempted a few times myself to get in touch someone and no luck on my end. I even attempted to try to get in touch someone through roadside assistance and to my surprise, I was in touch with someone. All they could do w... read more
Business response:
We apologize for the lengthy hold times and we've been asking that our customers and their repair shops submit their claims via our online portal: portal.protectmycar.com. This should allow us to handle our customers' claims in the most efficient way possible.
Frequently asked questions about Protect My Car
How is Protect My Car rated?
Protect My Car has a 3.7 star rating with 3,857 reviews.
When is Protect My Car open?
Protect My Car is closed now. It will open at 8:00 a.m.
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