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Protect My Car
- Insurance
- Saint Petersburg, FL
About this business
Specialties ProtectMyCar.com offers extended warranties and maintenance plans so you remain protected far after your manufacture warranty expires. Protect My Car offers consumers extended auto warranty plans that provide real coverage for vehicles that are no longer covered by their manufactures warranty. Whether you bought your vehicle new or used and your manufacturer warranty is about to expire or just has, an extended auto warranty plan can save you thousands of dollars a year in repair bills. The majority of vehicle rep... read more
Location details
570 Carillon Pkwy 3rd Floor, Fl 3, Saint Petersburg, FL, 33716, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 7:00 p.m. | |
| Tue | 8:00 a.m. to 7:00 p.m. | |
| Wed | 8:00 a.m. to 7:00 p.m. | |
| Thu | 8:00 a.m. to 7:00 p.m. | |
| Fri | 8:00 a.m. to 7:00 p.m. | |
| Sat | 10:00 a.m. to 4:00 p.m. | |
| Sun | Closed |
My self and the repair shop had been calling for 3 weeks now trying to get a hold of customer ********************** to make a claim for my vehicle to be repaired. No one is answering the phone. 2 and 3hr hold times and no one is picking up. Tried the portal.**************** it's saying the portal is down. But when you call the registration number they answer like clock work so they can get you signed up to take your money but not delivering on claims there's no one to talk to all registration gone do is transfer you over to... read more
Business response:
PMC has searched its CRM for this customer by name and email address and we cannot locate a file in our CRM using the information provided. If our customer would like to provide his Contract ID number and/or the phone number associated with his account, we will forward his information to our Claims Manager and have someone reach out to him. However, at this point in time, we need some additional information to locate our customer's file.
They never answered any of my calls, put on hold for hours for 2 weeks. Trying to file a claim. Its like theyre avoiding me to make a claim. Is this company a scam?
Business response:
<p>While we're not sure what time our customer posted this review on Friday, 3/17/2023, we see in our CRM that he called and spoke to our Customer Service agent (K.A.) on Friday, 3/17/2023 at 1:47 PM EST. During that call, he indicated that he wanted to speak to our Claims Department.<br /> The last claim that we have on file for this customer is an Oil Change service on 4/15/2021. We hope that our agent (K.A.) was able to assist our customer on their 3/17/2023 call and provide the information for our online portal (portal.p... read more
I have been paying this company for several months now. I just went in for my first oil change at Pep Boys and they could never get Protect my car on the telephone and the website always said is in not available at this time. I have been on hold for several hours and on several different days and no one answers or they just hang up after waiting hours at a time. I finally canceled this subscriber with my bank. I would like to get refunded for all the monies I have invested in this company for false advertising.<br /> <br /> ... read more
Business response:
PMC apologizes for the long hold times that we are experiencing. We've reviewed our customer's file (#******* and we see that our customer received an oil change and tire rotation service at PepBoys on 2/18/2023. That service was paid for by our agent (A.D.) on 3/10/2023 using a VPay digital card and we show that those funds have been claimed by PepBoys. PMC also notes that our customer's last monthly payment (due on 3/15/2023) was declined for the following reason: "Transaction failed because of payment processing failure.:... read more
I had to get the car repaired to get my wife to work. Both the shop and I waited on the phone for over 2 hours yesterday no answer Waited on the phone today for over 2 hours no answer Sent an e-mail to the claims department, no response that it was received or that the review has started. Please be aware that this is unacceptable customer service and must change. I also have alerted the holding company, Crestview Partners, of the situation that the customers are having.<br /> <br /> <br />
Business response:
We've escalated this to our Claims Manager to look into. We apologize for the long hold times that we've been experiencing and we are aware of the issue and working on solutions to reduce the call volume.
I have had protect my car warranty for 2 years and now I nor the vendor can get through to an agent via phone nor online portal to authorize my oil change or repairs. Neither can the vendors. Both vendors are saying that they will not honor in the future protect my car warranty services any more after long hold, saying they closed before the hour stated, and not being able to sign in online to portal.protectmycar.com. Nor could I sign on it states out of service, and sorry for inconvenience. I had to pay out of pocket for an... read more
Business response:
PMC apologizes for the long hold times. We are working on a few different solutions to alleviate the problem. For oil change and/or maintenance reimbursements, we are asking that our customers send their paid final invoice to Reimbursement@ProtectMyCar.com, as our Reimbursement Department is reviewing those requests. For mechanical breakdown claims, our online portal is accepting claims documents from our customers' repair shops. We see that this customer has 2 coverage plans with us (#****** and #******) since 6/2/2021. We ... read more
Need to be repaid for my oil change which was 110.00 due to inflation no answer the app is down customer service done went down the hill but i see they have no problem with there automatic payments coming out from my understanding this is part of my contract<br /> <br />
Business response:
We'd be more than happy to review your final paid receipt for your recent Oil Change service. Please send a copy to our ************************ at: ****************************************. To expedite the process, please include your Contract ID number (#******) in the subject line of your email. Upon receipt and review, PMC will issue a reimbursement check.
I was told by Protect MyCar agent that once I receive and reviewed my contract if I was unhappy with it I could simply cancel my contract and get a full refund. I have tried calling them and was placed on hold for more than 4 hours yesterday and today I am experiencing the same problem. If I can't get any help over the phone, I would hate to find out what would happen if I needed a car repair.
Business response:
We apologize for our long hold times and we are working on solutions. We are currently using an online portal (portal.protectmycar.com) to accept mechanical breakdown claims from our customer's repair facilities) to reduce the call volume. We see that you purchased a "Select" coverage plan on 3/2/2023. If you are looking to cancel your coverage plan, you can do so in writing by sending us a cancellation request via **** mail or via email to *****************************.<span style="white-space:pre"></span>
Ive been trying to get an oil change that they have to approve. My repair shop has been on hold three times for over an hour with no answer. So Ive tried 15 different phone numbers for a week and never get a pick up. I dont think theyre actually there, and have no employees. This morning, I found a number that actually let me give my phone number for a call back. The hold said it would be 54 minutes. 2 hours later, no callback. So I tried calling again, and it says theres a one minute joke timethat was 20 minutes ago. All Im... read more
Business response:
PMC will have a representative reach out to your directly to address your concerns.
On 2/13/23 I took my truck to the shop as the check engine lights turned on. 2/14/23 the mechanic diagnosed that it was my lifters and I gave him the contract # and claims number to PMC. I received an email asking me to upload my service records which I did and was told that they would send an adjuster out ( something new) to inspect the vehicle. On 2/14/23 I received an email from an adjuster stating they had received the inspection and that the claim was in review. I called several times and emailed several times and got n... read more
Business response:
Our records show that we have called our customer several times and had to leave voicemail messages. Our Claims agent (K.W.) called on 2/17/2023 at 11:42 AM EST but had to leave a voicemail message. This matter then got escalated for a supervisor call and one of our Claims supervisors (J.P.) called on 3/8/2023 at 3:40 PM EST and 3/13/2023 at 9:53 AM EST and had to leave voicemail messages both times.
Frequently asked questions about Protect My Car
How is Protect My Car rated?
Protect My Car has a 3.7 star rating with 3,857 reviews.
When is Protect My Car open?
Protect My Car is closed now. It will open at 8:00 a.m.
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