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Protect My Car
- Insurance
- Saint Petersburg, FL
About this business
Specialties ProtectMyCar.com offers extended warranties and maintenance plans so you remain protected far after your manufacture warranty expires. Protect My Car offers consumers extended auto warranty plans that provide real coverage for vehicles that are no longer covered by their manufactures warranty. Whether you bought your vehicle new or used and your manufacturer warranty is about to expire or just has, an extended auto warranty plan can save you thousands of dollars a year in repair bills. The majority of vehicle rep... read more
Location details
570 Carillon Pkwy 3rd Floor, Fl 3, Saint Petersburg, FL, 33716, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 7:00 p.m. | |
| Tue | 8:00 a.m. to 7:00 p.m. | |
| Wed | 8:00 a.m. to 7:00 p.m. | |
| Thu | 8:00 a.m. to 7:00 p.m. | |
| Fri | 8:00 a.m. to 7:00 p.m. | |
| Sat | 10:00 a.m. to 4:00 p.m. | |
| Sun | Closed |
I have been trying to get a hold of them for months now for my oil change reimbursements. No one answers the phone; long waits. It's unacceptable but they faithfully take my monthly payments. Do unto others as you want them to do unto you.
Business response:
Our records show that our customer's last oil change ********************** was paid via a V-Pay virtual card on 11/25/2022 (on coverage plan #******). If our customer is seeking an additional oil change, she can submit her final paid receipt and proof of payment to *****************************************
I needed to cancel my plan because a family member needs help and I don't need my car because it is going to cost a lot of money. I called to cancel three times first I was on hold 1:30 minutes. The next time it was 45 and there was another disconnection. I have only been with a short time and I have a uneasy feeling that they are not going to give me my complete refund.
Business response:
PMC notes that our customer just purchased a coverage plan on 4/4/2023. We've forwarded her request to our Customer ********************** Department for processing.
Been trying to cancel ploicy cant get anyone on phone. I would like this months payment to be returned. I didnt pay it last month so i shouldn't have been charged this month. I'm very disappointed in the service.
Business response:
<p>PMC has reviewed its customer's file (#*******, which is an "Ambassador Platinum" coverage plan for a **** ******* ***** Fe. Our customer was on a month-to-month payment plan. She is correct in that she didn't make her monthly payment in March of 2023 (we tried to run her payment 3 separate times, but each time it declined for Insufficent Funds). Having not received a cancellation request, her card was charged in April and that payment was applied to her missed March 2023 payment.</p> <p>Having now received a written noti... read more
Their ******** ********** doesn't answer/return calls. Also, you can't even submit a Claim because the website is down.
Business response:
<p>PMC's website is not "down". Our Claims portal (which is just one part of our website) is currently accepting claims from our customers' repair facilities. If our customer tries to file his/her own claim, they will receive an error message.</p><p>With that being said, it appears that our ***************** spoke with this customer on 4/17/2023. Our customer also spoke to our Customer ********************** Department. One of our Claims agents also left a detailed voicemail message for our customer at 2:41 PM on 4/17/2023.<... read more
I have been trying to file a claim for several days I call and I am on hold over 1 hour and 28 mins the call gets dropped. I call back and again im on hold nobody ever picks up.
Business response:
The most efficient way to file a mechanical breakdown claim during periods of high call volume is to have *********** facility file your claim via our online Claims portal. They'll need to submit the claim through the "Vendor" portion of our online portal. Please know that our customers are unable to file their own mechanical breakdown claims online.<span style="white-space:pre"></span>
This company takes my money and when its time for me to get an oil change or tire rotation either the maintenance company doesnt accept them or its like pulling teeth to get reimbursed so whats the point of even having this service if none will ever be rendered? For 3 months Ive been trying to get in contact with someone and have never gotten a real live person to assist me, the claims page has been down for months to file a claim and there is a dead end everytime you try to get reimbursement with no one to assist you scam s... read more
Business response:
<p>PMC has reviewed our customer's file (#******* and notes that we have approved three (3) prior claims for this customer including two (2) prior maintenance services and one (1) prior roadside assistance call (for a jump start).</p> <p>As our customer readily admits to stopping payment on her card, and our records reflect that she has not made her last two (2) monthly payments (due on 3/4/2023 and 4/4/2023), PMC has gone ahead and administratively cancelled our customer's coverage plan for non-payment.</p>
Within the past week or so, my car broke down on the highway. I was eventually towed to a AAA repair service in *********, **. The service technician stated that he was unable to get in touch with Protect My Car (PMC) during this 4-hour delay before I was able to get back on the road again. So, when I finally made it back home 150 miles later. I decided to reach out to PMC for myself, the voice messaging system advised me to use the portal website. I reached out to the portal, and the "document upload" system has been down f... read more
Business response:
We apologize for any confusion as it relates to our online portal. Our online portal is for our customers' repair facilities to upload our customers' mechanical breakdown claims. This speeds up the claims process and limits the amount of phone calls necessary to start a mechanical breakdown claim. If our customer try to upload/submit their own claims, they will receive an error message (like the one that this customer is describing). We'd ask that our customer have his repair shop upload his claims documents via the "Vendor"... read more
MY CAR HAS BEEN IN THE **** FOR OVER A WEEK AND THE **** HAS BEEN UNABLE TO REACH ANYONE IN THE CLAIMS DEPARTMENT. AFTER BEING ON THE ***** FOR ALMOST TWO HOURS, HE HAD TO HANG UP TO WORK ON OTHER CARS. I ALSO HAVE BEEN UNABLE TO REACH ANYONE AT PROTECT MY CAR FOR ASSISTANCE. THIS IS NOT THE FIRST TIME MY CAR HAS BEEN IN THE **** FOR THIS ISSUE. I HAD TO BRING IT HOME ONCE BEFORE BECAUSE THE **** COULD NOT REACH ANYONE. PROTECT MY CAR TAKES MONEY OUT OF MY ACCOUNT ON A MONTHLY BASIS BUT HAS NO ONE TO ANSWER THE *****. THERE ... read more
Business response:
We see that you spoke to representative in our Customer ********************** Department on 4/10/2023, 4/12/2023 and 4/14/2023. We also see that you registered for our online portal yesterday afternoon. Unfortunately, our customers are not able to submit their own claims via our online portal. If you are in need of a mechanical breakdown repair, please have *********** facility submit the claim online, via our online portal, on the Vendor portion of our portal. Once received, it will be assigned to a Claims agent to coordin... read more
If there were zero stars I'd give it. I left a comment yesterday and PMC responded saying they have no record of me and my name is too common. That's laughable and while you're at it go and read all their responses to left negative comments on here. PMC takes zero responsibility. A good working honest company would receive positive reviews. I didn't find many and most say scams. My contract number is 203521 and my initials are TM. This company is a complete scam so don't waste your money. PMC approved my auto repair on a 200... read more
Business response:
<p>PMC appreciates the fact that this individual provided his Contract ID number so that we can actually look up his file in our CRM. As previoulsy indicated, our customer's prior review only had his name and was posted using an email address that was not in our CRM. We note that the email address that is on file for this customer is: *********************** (x's inserted to make this customer's email public).</p> <p>In any event, this customer is correct that he had an old coverage plan (#******) that was sold by PMC, but a... read more
Frequently asked questions about Protect My Car
How is Protect My Car rated?
Protect My Car has a 3.7 star rating with 3,857 reviews.
When is Protect My Car open?
Protect My Car is closed now. It will open at 8:00 a.m.
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