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Protect My Car
- Insurance
- Saint Petersburg, FL
About this business
Specialties ProtectMyCar.com offers extended warranties and maintenance plans so you remain protected far after your manufacture warranty expires. Protect My Car offers consumers extended auto warranty plans that provide real coverage for vehicles that are no longer covered by their manufactures warranty. Whether you bought your vehicle new or used and your manufacturer warranty is about to expire or just has, an extended auto warranty plan can save you thousands of dollars a year in repair bills. The majority of vehicle rep... read more
Location details
570 Carillon Pkwy 3rd Floor, Fl 3, Saint Petersburg, FL, 33716, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 7:00 p.m. | |
| Tue | 8:00 a.m. to 7:00 p.m. | |
| Wed | 8:00 a.m. to 7:00 p.m. | |
| Thu | 8:00 a.m. to 7:00 p.m. | |
| Fri | 8:00 a.m. to 7:00 p.m. | |
| Sat | 10:00 a.m. to 4:00 p.m. | |
| Sun | Closed |
IF I COULD GIVE THIS COMPANY ZERO STARS I WOULD,WORST COMPANY EVER,NEVER ANYONE TO TALK TO,SEVERAL NUMBERS NO ONE EVER ANSWERS, I WANT TO CANCE MY POLICY,THEY TAKE MONEY FROM MY ACCOUNT FAITHFULLY EVERY MONTH.BUT I WOULD RATHER PAY 35 TO MY BANK TO STOP THIS COMPANY FROM GETTING ANOTHER DIME OF MY MONEY,BUYER BEWARE
Business response:
We're a bit confused, as our records show that you called us, on 5/10/2023, and provided a new credit card for your belated March and April 2023 monthly payments. We also see 2 significant paid claims on this account (in 2021 and 2022). With that being said, you are on a month-to-month payment agreement and you can cancel your coverage at any time. No need to contact your bank. You can simply send us a written letter of cancellation and we'll be happy to honor your request.
This company is terrible!!!! I have made several phone calls to this company for three weeks. My phone calls have been passed from one office to another and to no avail, I haven't received any help. I have also emailed them several times. This company has poor service and once you become a customer they recognize your phone number and will not answer. The Customer Portal is a joke also. It does not work. It will not accept your vehicle's mileage. My repair facility tried Customer Portal and it did not work for them. There ar... read more
Business response:
<p>We've reviewed our customer's file (#******) and we see that the last filed claim was an A/C & Heating failure (claim #******) that was approved by PMC in January of 2023. PMC paid $1,231.72 on that repair, while our customer paid his $100.00 deductible. We also paid for $120.00 in rental car reimbursement on that repair.</p> <p></p> <p>Following that, we have a note in our CRM from 5/24/2023. It appears that our customer emailed one of our Claims agents (E.S.) asking if we had received an estimate from his repair shop. O... read more
My vehicle has been sitting at a Jiffy Lube parking lot for the past week - hit a pothole that causes some damage to my vehicle. Wasn't until today 6/1/23 that they were finally able to get ahold of a representative. They told me that they called every single day and waited for over 2 hours to speak w/ someone and when they finally got someone on the line they would just hang up. When they finally get approval for the work the representative gave the incorrect PO # when they called back they then told them that would not app... read more
Business response:
<p>We've reviewed our customer's file (#******). We see that she called PMC on the afternoon of 5/26/2023 wanting to speak to our Claims Department. She spoke with our Customer Service agent (K.A.).</p> <p></p> <p>Putting aside the issue of our customer hitting a pothole that caused some damage to her vehicle, we see that a Steering Failure claim was filed on 6/1/2023 by Jiffy Lube. That same afternoon (6/1/2023), our Claims agent (F.J.) approved our customer's claim for the Sway Bar, Control Arm and Tire Rods. Authorization... read more
PMC, who are you guys? How did you guys have all of my insurance information? How did you guys intercept the call when I called my insurance company and you guys answered the phone try selling me a policy saying that you were promotional with a particular insurance company that I’m a customer of and you gave me this bogus phone number to call and ask for at and Anaya took the call posing as the insurance company representative in April 2023 and she transferred me to Spencer who told me everything about my insurance plan even... read more
Business response:
PMC has reviewed this comment, but was unable to locate an actual customer using the email address and name submitted by this individual. If this individual can provide additional information (i.e., their Contract ID number, the phone number associated with their account, or the VIN for the covered vehicle, we'd be more than happy to look into this matter. However, based on the limited info provided, we are unable to locate this individual in our system.
It was very difficult to get in tach with the customer service rap and hours of holding to speak to everyone. Terrible customer service and it seems to me this company is just bad
Business response:
PMC has tried to locate the author of this review (by name and email address) and we are unable to locate a customer with the information submitted to the BBB. If this individual can provide their Contract ID number, we'd be happy to have a Customer Service agent reach out about their concerns.
The service has been excellent since I've joined. I just wish that there was a way I could either talk with customer service rep or have a way to use or adjust my plan online.
Business response:
Please know that we appreciate the positive feedback, as well as constructive suggestions. Our IT Department is currently working on building out the functionaility of our online portal. Our Customer Service Department is available, during normal business hours, to assist our customers. Thank you for being a valued PMC member since November 2020.
I have tried to get in touch with protect my car ever since last Saturday when my car was totaled let me see last Saturday0520 and I still haven't got in touch with them I've called every number that I could have called and the wait time they kept telling me to go to the portal I went to the portal and put my name in and haven't got no response no nothing I am trying to cancel my policy I don't know who to write to who what to do but I need to cancel my policy please get in touch with me I've been on the phone I stayed on th... read more
Business response:
<p>PMC has reviewed it's former customer's file and notes that her "Driveline" coverage plan (*******) was administratively cancelled by PMC on 5/7/2023 for "non-payment". Reviewing her file on 5/27/2023, the last monthly payment that PMC collected from her was on 2/8/2023 (over 3 months ago). Her 3/8/2023 monthly payment was declined (several times) for insufficient funds and her 4/8/2023 monthly payment was declined for not having an active card on file. Pursuant to PMC policy, her coverage plan was bulk cancelled just shy... read more
PMC is just taking people money because I have a problem with them not answering the phone. Tu be on hold for three hours and if they do come to the phone, they will put you on hold for another hour or two and never come back, and then you asked to speak to a supervisor, they go get a supervisor and then the supervisor will talk to you and then the supervisor will tell you he will call you back and never call back. You have to keep on calling. . Have you on hold for 23 hours before they pick up the phone , they changed my oi... read more
Business response:
PMC has reviewed this customer's file and sees five (5) prior approved claims on this account. On her most recent claim, our customer has spoken to no less than four (4) separate Claims agents about her claim (F.J. on 4/18/2023; J.P. on 4/28/2023; J.K. on 5/10/2023; K.W. on 5/15/2023). This included a requested supervisor call on 4/28/2023 by our agent, J.P. We also have a recorded call with our customer's repair shop on 5/15/2023, where our agent (E.S) explained the basis for the denied claim to our customer's repair shop.<... read more
It is impossible to get customer service on phone to get work done. This is the worst ever. Even the mechanic has called and been on hold for over an hour. How is anyone able to get any work done on a vehicle through this company. But they sure are on time when they take your money.
Business response:
<p>PMC has reviewed its former customer's file (#*******. Our customer purchased a "Driveline" coverage plan, on 2/9/2023, for a 2006 **** Escape. After making a $75.00 down payment (on 2/9/2023), our customer never made any of her monthly payments. Her 3/9/2023 monthly payment was declined several times and her 4/9/2023 monthly payment received a "closed account" error message. Pursuant to PMC policy, this coverage plan was administratively cancelled on 5/8/2023 for non-payment (just shy of being 90 days delinquent). This w... read more
Frequently asked questions about Protect My Car
How is Protect My Car rated?
Protect My Car has a 3.7 star rating with 3,857 reviews.
When is Protect My Car open?
Protect My Car is closed now. It will open at 8:00 a.m.
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