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Protect My Car
- Insurance
- Saint Petersburg, FL
About this business
Specialties ProtectMyCar.com offers extended warranties and maintenance plans so you remain protected far after your manufacture warranty expires. Protect My Car offers consumers extended auto warranty plans that provide real coverage for vehicles that are no longer covered by their manufactures warranty. Whether you bought your vehicle new or used and your manufacturer warranty is about to expire or just has, an extended auto warranty plan can save you thousands of dollars a year in repair bills. The majority of vehicle rep... read more
Location details
570 Carillon Pkwy 3rd Floor, Fl 3, Saint Petersburg, FL, 33716, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 7:00 p.m. | |
| Tue | 8:00 a.m. to 7:00 p.m. | |
| Wed | 8:00 a.m. to 7:00 p.m. | |
| Thu | 8:00 a.m. to 7:00 p.m. | |
| Fri | 8:00 a.m. to 7:00 p.m. | |
| Sat | 10:00 a.m. to 4:00 p.m. | |
| Sun | Closed |
Poor communication when filling a claim. I am still waiting now after a week to see if my truck can get fixed. The website is not friendly at all to see if it has been approved or not and the dealership that is going to do the work has yet to hear back. I had to take my truck in so someone from protect my car and look at it and still after a week we still have not gotten an approval. I pay my payments every month. I need answers now.
Business response:
<p>PMC's file indicates that our Claims agent (M.T.) explained our Claims Department's determination to our customer this afternoon. His notes, from 2:00 PM this afternoon, read as follows: </p> <p></p> <p>"Customer called in for an update on the ********************. I explained the denial to the claim. I was also checking the mileage on all the SR from the shop and times the vehicle has had an oil change from PMC the mileage on the first oil change from are records show ******* back in 2021 the vehicle then had an A/C conc... read more
I have been a customer since 2018 and have paid almost 5k for an extended warranty. My car is in the shop right now and the mechanic has been trying to reach PMC, but has no luck. No one picks up the phone. I have tried calling multiple times as well. No one picks up on any of the numbers listed for PMC. I have emailed support and it was a failed delivery. They have no issues taking auto payments every month, but can't pick up my calls!? I need assistance asap so I can get my repairs done.
Business response:
PMC has reviewed its customer's file (#*******. We thank our customer for being a valued PMC member since November of 2018. We also see that our customer's last filed/approved claim was in December of 2021 (our processes have changed in the last year). While our customer can have her current repair shop file her claim in the "Vendor" section of our online portal (***********************), we've also forwarded her statement to our Claims Manager, to have an agent reach out to our customer to explain the process and provide fu... read more
I use to use protect my car I paid my monthly payment for about a year and when I finally needed a claim they gave me the run around and hung up on me when I call the next day they told me claims aaid I said I wanted to quit which was not true I did finally quit not wanting to lose any more money to them
Business response:
Our last note in this customer's file is as follows (from 6/1/2023 at 8:35 AM): "customer called in: says he filled the ac system with freon a month ago and its leaking - shop will perform diag and call back." The next day, on 6/2/2023, our customer requested that we cancel his coverage plan. Our agent honored that verbal request on 6/2/2023.
Well let me start out by saying I am not a big danger and do not do reviews but I feel people need to be warned. So PMC started off on a good foot. They paid for one of the problems my engine had about a year ago. Then all hell broke loose. I had a flat on the side of the interstate… they wouldn’t help me because of the location and thought it was good idea to just leave a young girl stranded on the side of the road with no other options for help from them. So I had to get my own help and let me tell you I was not a happy ca... read more
Business response:
<p>The notes in our file (for claim #******) show that an Engine Failure claim was started on 6/1/2023. Our customer's ******************** was driven into her repair facility with the Check Engine Light on. PMC requested our customer's ********************** records and ordered an independent inspection of our customer's vechile (standard practice on a major Engine claim). The ************** showed no oil on our customer's dipstick. Our customer's ********************** records revealed that she surpassed her manufacturer's... read more
My disillusionment began approximately a year ago. Thank God that I have always been a person who believes in regular maintenance. I had an issue with my 2011 Cadillac CTS that was causing me to not be able to turn my car off even after removing the key. My car is not a "push to start" model. Unfortunately for me there was a hurricane in Florida that day. I was unaware that their only offices are in St. Petersburg Florida. I was unable to reach the claims department and apparently their offices are closed on the weekends. I ... read more
Business response:
<p>PMC has reviewed this now cancelled customer's coverage plan (#*******. Our Claims agent's notes in her file (from 11/17/2022) read as follows: </p> <p>"Claim is denied due to Exclusion #1 for no prior authorization. This invoice is dated 10/03/22. We were open the day the car was brought to the shop. This wasn't during the hurricane and doesn't qualify for reimbursement."</p> <p>While PMC was closed for a few days (during a statewide hurricane last fall), this individual's repairs did not occur during that time frame.</p... read more
I have been a customer for almost two years. I need repairs done and they wont answer the phone. The online situation is not working, and the mechanic shops want at least speak to someone before they start any work. Ive been to two shops and its the same thing. I feel like da company needs to fix this problem, they make sure to get their payment every month with no issue, and should not have an issue getting the repairs done on my vehicle
Business response:
<p>We see that our customer called PMC on the afternoon of 6/6/2023 and spoke to our Customer Loyalty agent (****). During that call, our customer indicated that she took her ******************** to *******, but her repair shop doesn't want to file her claim via our online portal. We note that this is the most efficient way to get a mechanical breakdown claim started. </p> <p>With that being said, our file indicates that our Claims agent (M.T.) authorized our customer's Drive Axle Failure claim (claim #******) on the afterno... read more
I ha no answer put them on hold for the longest my car service the auto repair tried to get in touch with them but no avail i called and got the same thing as they did This is a bad company just taking your money but no more i,m going to cancel as of today
Business response:
We've reviewed our customer's account and see that she called PMC on 5/30/2023 and spoke to our Customer ********************** agent (****). Our customer indicated that her ******************** was at her repair shop and our agent explained the claims process. Our customer's repair facility should start her claim in the "vendor" section of our online portal. While we see that our customer registered for our online portal on 6/5/2023, she (herself) cannot file her claim. Lastly, we note that we do not have the name or phone ... read more
There service is terrible they won't answer the phone to pay for your service I would love a refund My name is ************************* can you help me get my money back
Business response:
PMC has reviewed its customer's file (#******* and we see only one (1) filed claim on this account (a paid oil change, on 4/5/2022, at Meineke (store #****). In fact, the last note in our CRM is from 11/1/2022. While we do not know what service our customer is referring to, if she is trying to get reimbursed for a recent oil change service, she can email her final paid receipt and proof of payment to ****************************************. We'd ask that she include her Contract ID # in the subject line of any email. If our... read more
Customer service is terrible, I was on hold for one hour on the telephone.. My claim was denied from Lou Brachrodt here in Rockford,Il. My policy stated my bender door part was covered. I was out of pocket payment of 2000 dollars. I was unable to get reimburse for an oil change 132.25. I am nurse, and will pass the word on to not use service for warranty
Business response:
We've reviewed our former customer's file (#******). We do see that a claim was started on 4/4/2023, but that claim was denied as our customer's repair shop was requesting components that were not listed for coverage. Our customer called PMC, on 4/18/2023, to cancel his coverage plan and our agent honored that request several weeks ago. As to the Oil Change, PMC does not have a claim on file for that. If our customer received a covered oil change during the life of his policy, he can submit his final paid receipt and proof o... read more
Frequently asked questions about Protect My Car
How is Protect My Car rated?
Protect My Car has a 3.7 star rating with 3,857 reviews.
When is Protect My Car open?
Protect My Car is closed now. It will open at 8:00 a.m.
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