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Protect My Car
- Insurance
- Saint Petersburg, FL
About this business
Specialties ProtectMyCar.com offers extended warranties and maintenance plans so you remain protected far after your manufacture warranty expires. Protect My Car offers consumers extended auto warranty plans that provide real coverage for vehicles that are no longer covered by their manufactures warranty. Whether you bought your vehicle new or used and your manufacturer warranty is about to expire or just has, an extended auto warranty plan can save you thousands of dollars a year in repair bills. The majority of vehicle rep... read more
Location details
570 Carillon Pkwy 3rd Floor, Fl 3, Saint Petersburg, FL, 33716, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 7:00 p.m. | |
| Tue | 8:00 a.m. to 7:00 p.m. | |
| Wed | 8:00 a.m. to 7:00 p.m. | |
| Thu | 8:00 a.m. to 7:00 p.m. | |
| Fri | 8:00 a.m. to 7:00 p.m. | |
| Sat | 10:00 a.m. to 4:00 p.m. | |
| Sun | Closed |
I received horrible service from this company. I needed help getting my car fixed; being there customer for a year and was unable to get them on the phone for months. When I finally got ahold of them, I was treated like I was the problem. The manager gave me excuses that contradicted themselves and essentially told me I was lying. I truly regret the money I spend. I thought I was protecting myself from having to pay so much out of pocket fees for car repairs with this service, being a single mom.at the end of the day I lost.
Business response:
<p>PMC has reviewed its former customer's file (#*******, which was an "Ambassador Pro" coverage plan that was purchased on 8/18/2021 for a 2011 ***** **** with ******* miles.</p> <p></p> <p>On 1/18/2024, our former customer called PMC's Customer ********************** Department and requested that we cancel her coverage plan. Our agent (E.G.) honored our customer's request, and the coverage plan was cancelled by PMC on 1/18/2024.</p> <p></p> <p>Prior to cancelling the coverage, our former customer filed four (4) separate cl... read more
They get you to join in for a warranty having the capability to check to see if your car was salvaged, but keeps your money as monthly payments come in and when you unknowingly report for repairs, they tell you theyre canceling your policy and will not fix your vehicle unbeknownst to me how could I have known that my car was a salvage vehicle?
Business response:
<p>PMC has reviewed this individual's file. We see that PMC was the "Seller" of an "Essential" coverage plan on 6/6/2023. Our Sales agent's notes indicate that he asked the following qualification questions:</p> <p>Are there any Check Engine lights currently on? Any leaks? Any modifications to the vehicle? Whether the vehicle has a branded or salvaged title? Whether the vehicle is used for commercial use?</p> <p>Based on the information provided to PMC's ***************** our agent qualified the vehicle for a third-party adm... read more
They are complete scammers I been paying for insurance since July of 22 now I have a trans problem they cant help me fix it because they say its been modified so they want cover it but I bought car as is I never modified anything on vehicle so they just void my contract with no refund of what I already paid monthly to them
Business response:
<p>PMC's Management team reviewed this matter on 12/12/2023 when our customer's claim was denied.<br /> <br /> Exclusion 11 of our customer's coverage plan clearly states that: "Your contract will not cover any repairs if your vehicle has been modified or altered from your manufacturer's factory specifications. This exclusion shall apply regardless of whether the contract holder was the person that authorized or performed the modification or alteration."<br /> <br /> When PMC was reviewing its customer's transmission failure... read more
Hours on hold for service. Only call dealer/repair shop once, won't wait for mechanic to get on phone, don't call back shop or call me to let me know what's going on. Case delayed/open for weeks.
Business response:
<p>PMC has reviewed its former customer's file (#*******, which was an "Ambassador Elite" coverage plan that was purchased for a **** ***** ******* that had ******* miles on it when the coverage was purchased on 11/13/2019. On 3/9/2020, PMC approved a claim for our former customer's Water Pump and related parts. PMC paid for its portion of that repair ($1,381.80) on 3/12/2020.</p> <p>On 4/23/2021, PMC approved a second claim for our customer's Brake Switch and paid for its portion of that repair ($141.23) on 4/29/2021.</p> <... read more
Bought a 60,000 miles warranty on a new 2020 F250 thinking this would take the warranty out to 120,000 miles. Transmission went out at 115,000 miles and I was told that the warranty expired at 60k miles. Turns out I bought a warranty to cover the warranty I already had. Complete scam.
Bought a 60,000 miles warranty on a new 2020 F250 thinking this would take the warranty out to 120,000 miles. Transmission went out at 115,000 miles and I was told that the warranty expired at 60k miles. Turns out I bought a warranty to cover the warranty I already had. Complete scam.
Business response:
<p>Our customer bought a "Supreme" coverage plan from PMC, on 4/10/2020, for a 2020 **** F250. The starting mileage in our customer's coverage booklet was listed as ****** miles. On 4/10/2020, our customer "estimated" his mileage as 9,943. A few days later, on 4/14/2020, our customer emailed PMC a photo of his odometer at ****** miles (that photo remains in PMC's file).</p><p></p><p>As stated in our customer's coverage booklet, our "Supreme" coverage plan provides for ****** miles of coverage. As such, our customer's coverag... read more
I have seen a lot of bad reviews for protect my car. But I have actually really enjoyed my service. I got three free top of the line oil changes. Everyone is always very courteous and professional. I have had my service over a year and it is going great.
This company is a fraud and scammer. When you call customer ********************** they never pick up phone, Had two vehicles covered by them a 2013 **** F-50 and 2013 Dodge Charger. About a year ago had transmission issue with 2013 **** F-150. Took it to repair facility and they replaced the Modulor control for total of $1500 PMC sent their so-called adjuster to repair facility. And he said it was my fault the transmission problem occurred. Repair facility said it was worn part and not my fault. PMC denied the repair bill. ... read more
Business response:
<p>PMC notes that it denied its customer's Transmission Failure claim (#******) 3/8/2023 (almost 8 months ago). On that date, our Claims Advisor (****) explained the basis for the denied claim (an independent inspection showed that our customer's transmission had a heavy leak and the trans fluid was leaking to a drip and the leak was never addressed or repaired in the past (Exclusion 7). On that call in March, our customer indicated that he understood.</p> <p></p> <p>On 7/3/2023, our customer called PMC's Customer Service De... read more
They won't answer the phone like they are out of business.
Business response:
We're not sure when our customer attempted to contact us, but we are open Monday through Friday from 8:00 AM - 5:00 PM EST. We are not out of business. If our customer would like to give us a call tomorrow (Monday, 10/30/2023) during normal business hours, we'll be more than happy to provide assistance.
Frequently asked questions about Protect My Car
How is Protect My Car rated?
Protect My Car has a 3.7 star rating with 3,857 reviews.
When is Protect My Car open?
Protect My Car is closed now. It will open at 8:00 a.m.
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