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Protect My Car
- Insurance
- Saint Petersburg, FL
About this business
Specialties ProtectMyCar.com offers extended warranties and maintenance plans so you remain protected far after your manufacture warranty expires. Protect My Car offers consumers extended auto warranty plans that provide real coverage for vehicles that are no longer covered by their manufactures warranty. Whether you bought your vehicle new or used and your manufacturer warranty is about to expire or just has, an extended auto warranty plan can save you thousands of dollars a year in repair bills. The majority of vehicle rep... read more
Location details
570 Carillon Pkwy 3rd Floor, Fl 3, Saint Petersburg, FL, 33716, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 7:00 p.m. | |
| Tue | 8:00 a.m. to 7:00 p.m. | |
| Wed | 8:00 a.m. to 7:00 p.m. | |
| Thu | 8:00 a.m. to 7:00 p.m. | |
| Fri | 8:00 a.m. to 7:00 p.m. | |
| Sat | 10:00 a.m. to 4:00 p.m. | |
| Sun | Closed |
I was on hold with protect my car for over 5 hours and when I finally got someone on the phone and got them in touch with my repair shop they said they would need to send an inspector to the shop within 48 hours to verify the repairs needed, that was Thursday afternoon, it is now the following Tuesday afternoon and no inspector. I've been on hold for over 3 hours and my shop has been on hold for over 5 hours. After reading some of the other complaints they seem to say the same type of things. The claims agent informed my rep... read more
Business response:
Our records show that our customer has an open A/C & Heating Failure claim, as well as an open Oil Change & Tire Rotation claim (#******). We apologize for the delay. Our file indicates that we attempted to schedule a 3rd party inspection on 7/6/2023, but learned that the 3rd party inspector did not have someone in our customer's local area. As such, a request for a "virtual inspection" was submitted on 7/11/2023 by our Claims Department. We do see a note from our Claims agent (K.W.) on 7/11/2023 that indicates that our cust... read more
I have been a loyal customer for over 2 years. I had to bring my 2012 Ford 150 into the shop because my bearings were going out. For two days the repair shop tried to contact PMC and I even tried calling and waiting for 3 hours waiting on hold. I use my truck to make a living to earn money for my family the best I can. I'm already a disabled veteran who served the great country for 30 years. I've had my vehicle worked on before getting in approved in the pass and they always paid. So i told the body repair shop to go ahead a... read more
Business response:
<p>We note that our Claims Department reviewed our customer's submission for reimbursement yesterday (on 7/7/2023). Our agent's notes from that claim read as follows:<br /> <br /> "Claim #****** shows the differential was going to need a service after the rear pinion seal was replaced. That prior claim was denied and now the differential failed due to lack of lubrication and chipped/worn gears. The differential will not be covered due to failure to protect (Exclusion #1). The wheel bearing will also be denied for failure to ... read more
This is horrendous, I have been trying to reach a live person for 3 hours, I need my car repaired. The dealership is waiting to receive approval on the claim. It's been in the shop now for three days. The service rep was on hold for 2 hours, and never received assistance. What a disappointment!
Never able to get ahold of anyone. Stayed on the phone for hours and nothing. Their claims section on their website is a joke. DO NOT RECOMMEND
Business response:
PMC attempted to find the author of this Review by name and email address, and we were unable to locate a customer using the information provided. As such, we have no way to verify that an interaction took place with this individual. If a Customer ID, or Contract number, or Phone Number is provided, we'd be more than happy to look into the expressed concerns.
I have been a loyal customer to Protect My Car since 2020. I filed a warranty claim on 5/25/23. It is 6/28/23, and I still do not have my car. Nor, was I offered a loaner vehicle. This experience has been very difficult to say the least. A representative from PMC called me concerning the claim I filed due to my transmission and engine needing to be repaired. The representative did mention that the auto shop sent over relevant information about my vehicle. PMC continued to explain that they needed to send out an inspector to ... read more
Business response:
PMC has reviewed its customer's lengthy statement. We see where these issues were discussed with our Claims Department, on 6/14/2023, and that there was an issue with our customer's repair facility wanting to put our customer's vehicle on a lift to have a proper inspection of the vehicle performed. On 6/20/2023, our Claims agent's notes indicate that our customer was moving her vehicle to a new repair shop. Then, on 6/27/2023, our Claims agent (S.K.) noted that both our customer and her repair shop have been told the reason ... read more
I have been with Protect My Car for three years. I have been with Protect My Car for three years. . My engine blew, so I called Protect My Car. They wanted proof that I changed had been changing my oil which I submitted. they took care of my engine replacement then five months later my air condition had been blown called them again I was approved for the repairs. All only downfall is I have to pay $200 deductible.
I purchased Protect My Car about 4 years ago, the price was reasonable, free oil change and at the beginning, I never had a problem with getting an item approved for coverage until two years ago. Two years ago ** was denied coverage due to a long term oil leak I called Protect My Car, the games and the scamming of this company begin. They sent out an inspector to look at the vehicle, the mechanic said all the inspector did was take pictures of the engine. Did not turn it on, did not test drive the car, did not ask mechanic a... read more
Business response:
<p>While there are too many moving parts to this customer's review to address in this format, we note that our customer had a different ******************** (a 2008 ***** Trailblazer) that had coverage from 7/23/2020 to 9/25/2021. The relevant coverage plan (for the 2016 ***** Tahoe) was purchased on 8/3/2022. To suggest that this claim was denied because the inspector "took a picture only" is inaccurate. The inspection report on this matter is 28-pages long with dozens of photos and notes (including Freeze Frame data).</p> ... read more
My name is *****************, contract #******. On May 11, 2023 I took my Chrysler 300 to get new tires.During the process, it was noticed that I needed control arm replacement. I sent A copy of my receipt because I could not get ahold of anybody at PMC. I have not heard anything from anyone at PMC concerning this matter. I have tried calling but could not get In touch with anyone. I then took my vehicle to the dealership. Because my air conditioning went out and I have breathing problems. The dealership kept trying to get a... read more
Business response:
Our records show that we spoke to our former customer on 5/24/2023 about this matter. We also see that our customer elected to cancel his coverage plan on 6/5/2023. Our agent honored that request. On 6/6/2023, our customer called PMC and indicated that he wanted to "restart" his policy. Our agent explained that a new mandatory Waiting Period would take place and the reactivated coverage plan would not cover pre-existing conditions. Due to these events, our customer will need to speak with our Customer ********************** ... read more
I have been with protect my car since *********************************************************************** the past I had nothing but the up most respect in faith in protect my car but it turns out in the end they are just like the rest of these fraudulent after market companies. At this rate I will be going to arbitration on them about an issue that they are being shady and dishonest about that is clearly not written in their policy and not only that they do not honor their part of the policy but give you more lies and d... read more
Business response:
<p>PMC is not entirely sure what issue(s) our customer plans to demand arbitration on. We've reviewed our customer's files (#****** and #*******. We see that our customer submitted a reimbursement request in April 2023 for a diagnostic fee. On 4/17/2023, PMC sent our customer a reimbursement check (#****) for $180.00. After that, we see where our customer sent an emailed request to hold/skip her monthly payment. On 6/2/2023, our Customer ********************** agent (S.W.) called our customer and set up a "Promise to Pay" fo... read more
Frequently asked questions about Protect My Car
How is Protect My Car rated?
Protect My Car has a 3.7 star rating with 3,857 reviews.
When is Protect My Car open?
Protect My Car is closed now. It will open at 8:00 a.m.
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