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Protect My Car
- Insurance
- Saint Petersburg, FL
About this business
Specialties ProtectMyCar.com offers extended warranties and maintenance plans so you remain protected far after your manufacture warranty expires. Protect My Car offers consumers extended auto warranty plans that provide real coverage for vehicles that are no longer covered by their manufactures warranty. Whether you bought your vehicle new or used and your manufacturer warranty is about to expire or just has, an extended auto warranty plan can save you thousands of dollars a year in repair bills. The majority of vehicle rep... read more
Location details
570 Carillon Pkwy 3rd Floor, Fl 3, Saint Petersburg, FL, 33716, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 7:00 p.m. | |
| Tue | 8:00 a.m. to 7:00 p.m. | |
| Wed | 8:00 a.m. to 7:00 p.m. | |
| Thu | 8:00 a.m. to 7:00 p.m. | |
| Fri | 8:00 a.m. to 7:00 p.m. | |
| Sat | 10:00 a.m. to 4:00 p.m. | |
| Sun | Closed |
Horrible customer service,waiting at car dealership for 3 hrs,with protect my car on hold with dealership
To Whom it may concern,I am writing to complain about a manager, **********************, who negatively reacted over the phone when I called inquiring about reimbursement for services performed on my 2013 **** flex. I spoke with a lovely lady, (unsure of her name) on July 24th, asking about services I had done to my truck because the ************************************************* company couldn't contact someone to get approval. She responded, " Yes, we have been swamped, and it's been a little challenging to get through ... read more
The Repair shop Aamco in Hackensack, NJ. A well respected shop has attempted to file a warranty claim was on hold for several hours over 4 days trying to get approval for warranty work.... I tried and spoke a person who connected me to claims. Waiting for an hour or more . Never got ahold of anyone in claims. Today after waiting for over an hour finally Shah M***** picked up my call. I asked him to please allow me to please connect with the shop because the shop tried the last few days and today was worst. He denied my petit... read more
Business response:
<p>PMC has reviewed it's customer's statement, as well as his file (#******), which has twenty four (24) total claims filed. We've also forwarded a copy of our customer's statement to our Claims Manager for his review and follow up.</p> <p></p> <p>As it pertains to the June 2023 claim (#******), PMC approved a claim for our customer's Driver Side Window Regulator. On 6/19/2023, we paid our portion of that approved claim directly to our customer's repair facility ********** Store #******).</p> <p></p> <p>On our customer's pen... read more
The Repair shop that attempted to file a warranty claim was on hold for several hours over 4 days trying to get approval for warranty work.... Never got ahold of anyone. Had to pay for the work out of my own pocket. There is not even a way to apply for a claim for reimbursement even if you do pay for the warranty work. Better off saving the money you would pay for "Coverage" from this non-existent customer service company, and pay for the repair your self...
Business response:
Our records show that our customer sent his paperwork to our Claims Department, which reviewed it on 7/18/2023 (Claim #******). Our Claims Department noted that our customer supplied his own part for his Fuel Pump repair, which is not allowed under our policy. The remaining portion of the claim (labeled in our CRM as an A/C & Heating Failure) was denied for non-covered components, as the components that were repaired or replaced (Dye, Freon, an A/C Hose and a Schrader Valve) are not listed for coverage in our customer's "Sel... read more
I've been with PMC since 2021, everything started out great, but now days you can never get anyone on the phone through the claims department. The shop has been calling them for 3 straight days with no answer. Today I called the number they provide for a quote & they pick right for that, but when you call to make a claim you get no answer.
Business response:
<p>PMC has reviewed this matter and sees that our customer spoke to four (4) different agents in our Customer Service Department on 7/19/2023 at 4:51 PM EST (D.M.); 7/20/2023 at 9:06 AM EST (M.S.); 7/20/2023 at 9:20 AM EST (S.F.); and 7/20/2023 at 9:44 AM EST (E.G.). On that last call with Emily G., our customer asked to cancel both of his policies. Our agent honored our customer's verbal request and provided a cancellation ID number. <br /> <br /> While our customer's coverage plans have already been cancelled per his verba... read more
I need to file a claim and have gotten the same runaround. Hours on hold to then be told my engine repairs are not covered, the repair dealership got on the phone with them to explain the issue is part of the engine which should be covered by rhe policy . ***** didn't want to hear it and now I'm out of my premiums and my car . Customer ********************** is no help and I cannot get a supervisor on the line.
Business response:
PMC has reviewed this matter. We note that the "Essential" coverage plan that was purchased by this individual, on 6/14/2023, was administered by a third-party (not PMC). As such, we do not have the details pertaining to his claim. We do, however, see that our customer called PMC, on 7/18/2023, to cancel his coverage plan. We also see that our customer charged back his $99.00 down payment from 6/14/2023. In lieu of challenging this consumer's chargeback, PMC refunded his $99.00 down payment on 7/19/2023 (prior to even receiv... read more
If I could give a zero or less that's what I'd do ! Do not get hooked up with these rip offs ! Now I have to even deal with my bank not backing me up 600 $ and never got a welcome packet wait for hours on phone many times ove 5 hours to no avail ! I never received a policy number so I can't get into there portal im ****
Business response:
Our records show that this individual purchased an "Essential" coverage plan (administered by a third-party) on 3/30/2023. We also show that his coverage booklet was sent by mail and email, on 4/5/2023, to the address that he provided on **** ****** ** ****, **. We show that our internal Contract ID number is ****** and the assigned Omega ID is *********. Lastly, we note that the email address that we have on file is different than the email address provided to the BBB (with us having an *** email address on file).
Been a customer with PMC for 5 years and have been on-time with all my payments. Everything was fine until I finally had to file a claim on my transmission. Since then, I have been treated like my loyalty to this company means nothing: long wait time on calls, rude treatment once I finally do get in contact with someone, no response to actual documentation that I have provided to expedite the claim and no line of communication in order to get that service resolved. This company is under contract to provide the service agreed... read more
Business response:
PMC has reviewed its customers statement, as well as his file (#******), including the notes in his open Transmission Failure claim (#******). We note that our customer's claim was recently filed (on 7/11/2023). A third-party inspection was ordered by PMC and took place on 7/12/2023. PMC requested, received and reviewed its customer's ********************** records. Our customer's claim was authorized by PMC on the afternoon of 7/14/2023 and a transmission was ordered from one of our third-party parts providers. We see that ... read more
This company is playing bait and switch. They solicited my business, learned somehow that I had recently purchased a used vehicle. I told them up front that it had almost ******* miles on it, that I am a **** (postal service) employee, and that I will be using the vehicle as a postal (mail carrying) vehicle. The solicitor assured me that their policy (of extended car warranty service) was available to me. She obtained a $99 initiation fee, gave me a policy number for a policy that was to become active in 2 weeks for routine ... read more
Business response:
<p>Our records show that our agent (***.) sold our customer a coverage plan on 6/29/2023. On 7/11/2023, our customer called PMC to cancel his coverage plan as he uses the vehicle for commercial purposes. Our agent (***.) honoroed our customer's cancellation request on 7/11/2023 and refunded our customer's $99.00 down payment. An additional request has been submitted to refund our customer's $214.99 monthly payment (that monthly payment was processed by the plan's administrator, not PMC).</p> <p></p> <p>As to our former custo... read more
Frequently asked questions about Protect My Car
How is Protect My Car rated?
Protect My Car has a 3.7 star rating with 3,857 reviews.
When is Protect My Car open?
Protect My Car is closed now. It will open at 8:00 a.m.
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