This profile has been claimed by the business owner or representative.
Protect My Car
- Insurance
- Saint Petersburg, FL
About this business
Specialties ProtectMyCar.com offers extended warranties and maintenance plans so you remain protected far after your manufacture warranty expires. Protect My Car offers consumers extended auto warranty plans that provide real coverage for vehicles that are no longer covered by their manufactures warranty. Whether you bought your vehicle new or used and your manufacturer warranty is about to expire or just has, an extended auto warranty plan can save you thousands of dollars a year in repair bills. The majority of vehicle rep... read more
Location details
570 Carillon Pkwy 3rd Floor, Fl 3, Saint Petersburg, FL, 33716, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 7:00 p.m. | |
| Tue | 8:00 a.m. to 7:00 p.m. | |
| Wed | 8:00 a.m. to 7:00 p.m. | |
| Thu | 8:00 a.m. to 7:00 p.m. | |
| Fri | 8:00 a.m. to 7:00 p.m. | |
| Sat | 10:00 a.m. to 4:00 p.m. | |
| Sun | Closed |
Protect My Car is a scam. I purchased coverage from them in June 2020, and they have been deducting payments monthly on my credit card. My card was stolen and was reissued by the credit card company. The credit card company made me to understand that auto payments prior to my card cancellation will not be impacted; the credit card company was right, all the other auto payments on my credit card were not impacted. I found out my contract with Protect My Car was cancelled when I took my car to the dealer for repairs. Protect M... read more
Business response:
<p>PMC has reviewed its former customer's account (#*******. The last payment that was collected by PMC was on 5/16/2023. When we attempted to run our customer's June 16, 2023 monthly payment, we received the following error message: "Declined - Suspected Fraud". </p> <p></p> <p>While PMC typically provides its customers with a "courtesy call" and/or text messages (if/when their payment is declined), it is ultimately each customer's responsibility to ensure that their monthly payments are being made. After PMC was unable to ... read more
The worst place to get your extra warranty for sure. People doesn't know how to speak to the customer. Scammed company. There's a guy called ******* as a Senior. He is the worst kind of people ever, impolite, uneducated, hang up the phone on you and very rude all the time. Guys, learn from other people bad experiences, never trust your car to this company. NEVER!!!
Business response:
<p>PMC has reviewed its former customer's file (#*******. We see that our agent (****) recently denied an engine failure claim (#******) for exclusions 3 and 7 of our customer's "Driveline" coverage plan. Prior to this denied claim, PMC approved an electrical failure claim (#******) for our customer's alternator (PMC's portion for that approved claim was $481.55), a drive axle failure claim (#******)(PMC's portion for that approved claim was $841.47), and a cooling system failure claim (#******) for our customer's water pump... read more
Protect my car sold a policy awful. Had this since 2021 found they have wrong year on vehicle and Vin# is made up.Call put you through to PayLink which promises to switch you to Protect my car.Put on hold forever with awful hold music. Trust me the one star was accidental
Business response:
PMC has reviewed its customer's file (#******, which is a "Driveline" coverage plan). That coverage plan was issued on 1/27/2022 (not in 2021). Our CRM shows that our customer called PMC, on 9/27/2023, and spoke with our Customer ********************** agent (****) about an issue with his payment plan agreement. If our customer's coverage plan has inaccurate information (re: the vehicle's year and/or VIN), our customer should contact PMC's Customer ********************** Department as soon as possible before this leads to a ... read more
For the love of God DO NOT get protect my car. Theyre made and trained to be sweet and helpful when they sell to you, but once youre in theyre terrible. They will find ANY little reason to deny your claim and blame you for any negligence when something goes wrong with your car. Theyre incredibly condescending and blamed me of drag racing my car and putting the incorrect oil in my car, as per my manual. (Manual stated I was correct). Every single time I corrected them they found something else to blame me on and denied my cla... read more
Business response:
<p>PMC has reviewed its former customer's statement. We see that he elected to cancel his "Supreme" coverage plan (#******) on 9/27/2023. We also see that there were at least four (4) prior paid claims on this customer's account.</p> <p></p> <p>Yes, our agent's notes indicate that the wrong oil was put into our customer's ********************. There was also an issue with a prior service record that our team was looking into.</p> <p></p> <p>In our Claims Denial Notice from 9/26/2023, it stated the following:</p> <p></p> <p>"... read more
Not satisfied with the customer service that all on it set to be even when my car was up there for over a month. Still wouldnt be considered reimbursed in me for the cost of the rentals. But I was waiting for the outcome. What kind of business does this.
Business response:
PMC is in the process of preparing a much lengthier response to this customer's complaint that he filed with the FDACS. In short, there were multiple delays on our customer's claim (due to our customer's repair shop's failure to communicate with the third party inspection company, as well as our customer's delay in authorizing an additional diagnosis test. PMC's response to that companion complaint is about 45-pages and will include a full timeline of events, as well as copies of both independent inspection reports (highligh... read more
BEEN WITH PROTECT MY CAR 3 YEARS.STARTER WENT OUT IN MY CAR. TOOK TO LUTHER DEALERSHIP, DIAGNOSED PROBLEMS. DEALERSHIP SENT IN D=CLAIM CLEARLY STAGTING ON FORM ENGINE STARTER ELECTRICAL SWITCH IS BAD. THEY REFUSED TO PAY. CHECKED MY POLICY WITH PROTECT MY CAR AND IN QUOTES UNDER ELECTRICAL COVERAGE FOR :"STARTER, STARTER SOlenOID, ALTERNATOR" THIS IS THE STARTER, s the honda fit has no key. they would not pay for this. this is a scam. they just flat out refuse to pay.. can you help me get reimbursed. bob c
Business response:
<p>PMC has reviewed this matter, including our customer's file (#*******, his five (5) prior approved claims on file, and his recent claim (#******). That claim is labeled in our CRM as an "Electrical Failure" claim.</p> <p></p> <p>When our ***************** spoke to our customer's repair facilikty (**********************), they provided their diagnosis ("ignition switch is failing intermittenly). They also provided the specific part mumber (***********) for the failed switch.</p> <p></p> <p>Our ***************** reviewed th... read more
Worse company ever. Takes hour to get in touch with someone then they put you on hold an want come back. Been with this company almost 2 years paying my money first time getting service an they don't want to pay . It's a scam an I think they should be sued give people back they money on put out of business
This is the worst company for a warranty company they don't answer phone they have you on phone hours after hours if you do getanyone this is so bad you Pau your money faithfully every month but they can't fix your car want answer phone call of call see if you get help nothing of Noone I don't think this company should be open I think they are scammer horrible company my car been in the shop 08/04/23 they want pick up yo talk but they can get your money every month the repairmen evenly trying to get in touch with them
Horrible customer service,waiting at car dealership for 3 hrs,with protect my car on hold with dealership
Business response:
<p>PMC notes that this review was received on the evening of Thursday, 8/17/2023. Unfortunately, PMC was forced to send all of its agents home early at 12:30 PM on 8/17/2023 due to a power outage in our corporate office that affected all five businesses in our building. Power was not restored until 4:30 PM on 8/17/2023. We'd respectfully request that our customer give us a call tomorrow morning (on Friday 8/18/2023). If our customer is trying to start a mechanical breakdown repair, she can also have her repair shop start her... read more
Frequently asked questions about Protect My Car
How is Protect My Car rated?
Protect My Car has a 3.7 star rating with 3,857 reviews.
When is Protect My Car open?
Protect My Car is closed now. It will open at 8:00 a.m.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com