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Protect My Car
- Insurance
- Saint Petersburg, FL
About this business
Specialties ProtectMyCar.com offers extended warranties and maintenance plans so you remain protected far after your manufacture warranty expires. Protect My Car offers consumers extended auto warranty plans that provide real coverage for vehicles that are no longer covered by their manufactures warranty. Whether you bought your vehicle new or used and your manufacturer warranty is about to expire or just has, an extended auto warranty plan can save you thousands of dollars a year in repair bills. The majority of vehicle rep... read more
Location details
570 Carillon Pkwy 3rd Floor, Fl 3, Saint Petersburg, FL, 33716, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 7:00 p.m. | |
| Tue | 8:00 a.m. to 7:00 p.m. | |
| Wed | 8:00 a.m. to 7:00 p.m. | |
| Thu | 8:00 a.m. to 7:00 p.m. | |
| Fri | 8:00 a.m. to 7:00 p.m. | |
| Sat | 10:00 a.m. to 4:00 p.m. | |
| Sun | Closed |
Had warranty since August 8 2022 I'm not able contact them for service or to pay my bill I want to cancel and get my money back August 8 2022 to now thanks hope you can help
Business response:
<p>Michael - We've put a note in the file for your "Driveline" coverage plan (#******). We'd be happy to cancel your coverage plan (you're on a month-to-month payment plan); however, your monthly payments (after our "30-Day Free Look" period) are non-refundable.</p> <p>With that being said, we see that you spoke with an agent on Friday, 5/5/2023, and got transferred to our Claims Department. Hopefully they were able to walk you through the process.</p> <p>If you need to start a mechancial breakdown claim, please have your re... read more
I have been purchasing protection for my 2018 *** since i bought the car,their online portal never operable,i can never get throught on the phone,but theie payment is drafted out my account religously,where they do that at.
Business response:
<p>PMC sees that our customer has a "Select" coverage plan (#******) for his 2018 BMW 4 Series. That coverage plan was purchased on 10/3/2022. Looking at the Notes section of our CRM, we see that our customer called in on 5/4/2023 and spoke to our Customer Service agent (M.S.) at 4:09 PM.<br /> As it pertains to our online portal, if our customer is trying to file his own claim via our online portal, he will receive an error message. Our online portal is for our customers' repair facilities to start our customer's mechanical... read more
I wish there was a way to select zero stars for this company. I signed up with this company on 4/21/2023 I have been trying, with no avail, to contact them via the multiple 'customer **********************' numbers listed (in the booklet, on the website or through a web search). After not being able to get an answer at any of the phone numbers listed I went to BBB.org and looked the company up. After reading just a few of the reviews for them, I now know why I have had no luck reaching them, as it is their pattern. I really ... read more
Business response:
PMC's records show that this consumer purchased an "Ultimate" coverage plan on 4/21/2023. We're not entirely sure why a coverage plan was purchased if this consumer was not the vehicle owner, but regardless of that, PMC's Customer ********************** Department received a cancellation email on 5/3/2023. That email indicated that the vehicle's title is not in this consumer's possession. Our Customer ********************** Department processed that cancellation request on 5/3/2023 and refunded our customer's $49.99 down pay... read more
I had this program for about a year never filed a major claim. Once my 2013 ford escape transmission went out I had car towed to my licensed repair facility. I tried to have my repair shop file a claim online but the claim link wasn’t working. After 1 week my repair shop was able to submit a claim. Once claim was submitted I tried & my repair shop tried to call to make sure claim was received. We waited on hold for hours at a time for weeks. After being on hold for hours the automated system would say I reached them after ho... read more
Business response:
<p>PMC's Claims Manager has reviewed its customer's denied transmission claim, as well as the inspection report on this matter. On 4/20/2023, our Claims Advisor (J.K.) indicated the following (copied and pasted right from our CRM): "inspection shows -- 1) Inspector verified with the technician, the transmission would not engage in any gear, and had to be pushed into the shop and onto a lift. The transmission upper cooler line was shown to be broken at the cooler. The transmission fluid was low, and dark. 2) The left front ax... read more
I have tried to contact Protect My Car on multiple attempts, via email and phone, to cancel my contract. Once I finally reached someone I let the rep know I wanted to cancel--- she said she say a note within my account and they are in the process of cancelling my policy. I had received no corresponds or verification that they even received my request. I asked the rep on the phone to please provide me with a cancellation confirmation email, she said she was unable to provide proof. In addition they asked me for my SSN during ... read more
Business response:
<p>PMC's Customer Service Department received our customer's 4/7/2023 cancellation email. Our agent (K.K.) also has a note in our customer's file, from 4/26/2023, when our customer called in to cancel her coverage plan </p> <p></p> <p>Our customer's "Select" coverage plan (#******* is cancelled and our customer is free to use this response as a confirmation of that cancellation. Unfortunately, PMC cannot attach files (like a screenshot) with our Customer Review responses.</p>
On April 8th 2023, myself along with ***** attempted to call PMC numerous times. Work needed to be done on 2 of my vehicles and they were serious repairs. Totaling over $6000 together. We just got the "you have reached us after hours" from 8am MST and throughout the entire day. Work needed to done so I ended up getting financing loans to cover all the repairs. There was no communication nor any information to the customers that the business was closed. I just spoke to someone and he insisted you were open and therefore my re... read more
Business response:
PMC will need to speak to its customer about this, as we see multiple active coverage plans and we do not know which coverage plan(s) this cancellation pertains to.
Waited for hours on the phone, won't call the shop they are the worst business I have ever experience need toget my money back because I am going to cancel my policy
Business response:
PMC did not receive this customer's statement until 4/28/2023 (despite the posting date being 4/25/2023). With that being said, we see that our customer spoke to two (2) different PMC agents (S.K. and S.W.) on 4/28/2023 and our agent's handled her cancellation request before this review was even received by PMC.
In the past PMC has had great customer service quick to respond and always helpful my my car was towed to a shop on 4/17/23 and nothing has done with my car the shop had to spend almost 3 hours on hold before speaking to someone they were told that I had a transmission issue and a broken coolant hose and it was undriveable until at least the coolant hose is replaced they said they needed to send an inspector out which they scheduled for Wendsday 4/19/23 which was then canceled because the inspector was having car issues and ... read more
Business response:
<p>PMC notes that it just received this customer's belated review on 4/28/2023.</p> <p>Our Claims agent (A.D.) posted the following in our customer's file on 4/27/2023: "CLAIM DENIAL SUMMARY: after reviewing the inspection report the shop and tech were not able to show any sort of failure to the transmission in operation, and there were no codes active or even any history of stored codes and no failure demonstrated on test drive trans operated like normal. CLAIM DENIED DUE TO NO FAILURE DEMONSTRATED AT THIS TIME. That does n... read more
My complaint is with Protect My Car. Dealership I took my car to did receive reimbursements twice on oil changes/rotate tires, BUT only after waiting on the line for over an hour both times. A business doesn't have the time for this, and has become extremely frustrated as I have also. They would not release my car to me until payment was received. They tried the Portal; however, it was down for maintenance claims. I have since received a call from someone named Frankie at this company, who left a message and identified her r... read more
Business response:
PMC notes that its agent (F.J.) recently paid for our customer's oil change and tire rotation service on 4/17/2023. Unfortunately, PMC did not receive this customer's 4/24/2023 statement until 4/28/2023. With that being said, we've cancelled our customer's coverage plan (#******) per her written request.
Frequently asked questions about Protect My Car
How is Protect My Car rated?
Protect My Car has a 3.7 star rating with 3,857 reviews.
When is Protect My Car open?
Protect My Car is closed now. It will open at 8:00 a.m.
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