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Protect My Car
- Insurance
- Saint Petersburg, FL
About this business
Specialties ProtectMyCar.com offers extended warranties and maintenance plans so you remain protected far after your manufacture warranty expires. Protect My Car offers consumers extended auto warranty plans that provide real coverage for vehicles that are no longer covered by their manufactures warranty. Whether you bought your vehicle new or used and your manufacturer warranty is about to expire or just has, an extended auto warranty plan can save you thousands of dollars a year in repair bills. The majority of vehicle rep... read more
Location details
570 Carillon Pkwy 3rd Floor, Fl 3, Saint Petersburg, FL, 33716, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 7:00 p.m. | |
| Tue | 8:00 a.m. to 7:00 p.m. | |
| Wed | 8:00 a.m. to 7:00 p.m. | |
| Thu | 8:00 a.m. to 7:00 p.m. | |
| Fri | 8:00 a.m. to 7:00 p.m. | |
| Sat | 10:00 a.m. to 4:00 p.m. | |
| Sun | Closed |
Customer service with Mary Arce was professional and friendly and well informed.
Business response:
Thank you for your kind words. We apologize for the belated response, but please know that we just received your review from the BBB (on 7/25/2019), despite it being posted on 7/9/2019.
The Spencer M. was very kind and respectful at attending to what I needed taken care of. I have in the past recommended Protect My Car and recommend a talk to Spencer M. in person.
Business response:
Thank you for giving Spencer and the Protect My Car team an opportunity to assist you. We're happy to hear that the customer service that you received was both "kind" and "respectful" (as it should be). Please know that we appreciate those recommendations and referrals. From all of us at PMC, we hope you and yours had a great 4th of July Holiday.
PMC Is the best! The service outperformed my expectations as the rep had me submit the receipt for an oil change I paid for out of pocket, and she instructed me to send her a copy of my receipt for reimbursement. As a single mom, every dime counts, and for her to care that I spent unnecessary dollars is wonderful and makes PMC a keeper :-)
Business response:
WOW!! We appreciate your 5-Star Review and your kind words. From all of us at PMC, we hope you and your family had a great 4th of July Holiday!!
Kyrika H. was very nice, understandable and knew her stuff. She made me feel at ease and helped me to keep my policy. We have another vehicle that is not covered that is in the shop and we are contemplating either fixing it or having to buy a new one so was thinking about cancelling policy to offset cost. Still not sure what we are going to do especially if we have to purchase a new vehicle on one income family but Kyrika has really gave us more time to think about our decisions for now. Great customer service!
Business response:
Thank you for that wonderful review. We are very happy our agent was able to assist you so effectively. We encourage our agents to do the right thing for each customer. Giving our customers good peace of mind with great protection, reasonable rates and, most of all, help when needed is what we are all about. Thank you again for your thoughtful comments and for choosing Protect My Car.
When I bought this coverage I was led to believe I could cancel at any time and be refunded a pro-rated amount of what I had paid. Not only was this not true there is also a 50.00 cancellation fee. After paying for this coverage for 5 months I discovered that I could not afford it. I spoke with a woman named Alexis. After basically begging this woman to cancel the contract she became snotty. In a few words she told me to not come calling to her when my car broke down and i couldn't afford to fix it. When I asked to speak wit... read more
Business response:
Thank you for this feedback. Our Quality Management (QM) team reviewed this call for training purposes. During this call, we noticed a few things that our agent could have done better. As such, additional training was provided to our agent this morning. As far as a pro-rated refund is concerned, this customer made our minimum down payment of $25.00 (on 2/27/2019). She then made four (4) monthly payments of $69.67 (in March, April, May and June of 2019). It should be noted that pro-rated refunds are typically due when a cust... read more
I'm thinking about being done with all these car warranties. I've been told by several dealerships put that $79 in a separate account I'm paying monthly, well the time comes I need something fixed and it cost me $1800 you think the warranty is going to cover it and the mechanic says the warranty company said its wear and tear. So embarrassing where is the peace of mind! Now I'm stuck trying and very angry.
Business response:
Please know that we understand your frustration. While your "Select" policy covers mechanical breakdowns to most major components, there are some things that are not covered (by our company or any other reputable vehicle service contract company). Exclusion 3 of your "Select" policy states that "any breakdown caused by the policyholder's failure to protect the vehicle from further damage, including but not limited to, failure to replace leaking seals and/or gaskets..." will not be covered. As far as your brake pads are con... read more
Victor H., my Customer Service Specialist was the most helpful, insightful, and reassuring representative for assisting me in my ambassador contract with Protect My Car. His expertise and professionalism is a 5 star performance. Thank you!
Business response:
Please know that we appreciate the feedback, as well as the 5-Star Review. Also, please know that a copy of your review has been forwarded to Victor and his direct supervisor. Welcome to the PMC Family!!
Kyrika H. made me feel at ease..I was gonna cancel my policy but after talking to her she made me feel a lot better so I decided to keep my policy thanks to her excellent customer satisfaction
Business response:
Thank you very much for your comments. We are glad that Kyrika was able to assist you with your coverage and your claim. The effort and personal attention each of our agents gives each customer is really what sets us apart. Thank you for choosing Protect My Car. We appreciate you very much. Thanks once again for your very encouraging comments.
Mr. S. was very nice and courtesy, he explained every detailed and reassured me that this was a great investment on my vehicle and I will always have the help I need when my vehicle breaks down. I also thank him for being understanding when it came down to paying my household bills and my vehicle protection bill, so he made it convent for me to afford both and change my due date which was very helpful for me. Excellent Service gets all my 5 stars.
Business response:
We're very happy to hear that Spencer was able to assist you, to answer all of your questions and change your payment due date. Thank you for your positive, 5-Star Review for Protect My Car. Should you have any additional questions or concerns, please do not hesitate to contact us.
Frequently asked questions about Protect My Car
How is Protect My Car rated?
Protect My Car has a 3.7 star rating with 3,857 reviews.
When is Protect My Car open?
Protect My Car is open now. It will close at 7:00 p.m.
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