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Protect My Car
- Insurance
- Saint Petersburg, FL
About this business
Specialties ProtectMyCar.com offers extended warranties and maintenance plans so you remain protected far after your manufacture warranty expires. Protect My Car offers consumers extended auto warranty plans that provide real coverage for vehicles that are no longer covered by their manufactures warranty. Whether you bought your vehicle new or used and your manufacturer warranty is about to expire or just has, an extended auto warranty plan can save you thousands of dollars a year in repair bills. The majority of vehicle rep... read more
Location details
570 Carillon Pkwy 3rd Floor, Fl 3, Saint Petersburg, FL, 33716, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 7:00 p.m. | |
| Tue | 8:00 a.m. to 7:00 p.m. | |
| Wed | 8:00 a.m. to 7:00 p.m. | |
| Thu | 8:00 a.m. to 7:00 p.m. | |
| Fri | 8:00 a.m. to 7:00 p.m. | |
| Sat | 10:00 a.m. to 4:00 p.m. | |
| Sun | Closed |
I have dealt with this company for 2 yrs so far and I must say that at first i was skeptical about signing a 4 yr contract with a car warranty company that i have never heard of. Their customer service in my opinion are amazing and that 50% coverage on major repairs on my 2000 Toyota Avalon is a life saver. Just a shout out to Amber G., you rock!!
Business response:
Please know that we appreciate your 5-Star Review of Protect My Car. We're happy to hear that our Customer Service Department took good care of you. And yes, Amber rocks!!
04/15/19. Jason P. provided professional and excellent care.... he was courteous and friendly and he made it very clear that he would do his best to help me in my request...I was very happy with him.
Business response:
Thank you for sharing your experience with Protect My Car. We've reviewed your file and we see that Jason is trying to have the Claims Manager re-review your request for a reimbursement.
******** 4/10/2019, Talked with Ms. Amber G. regarding breakdowns in communication between Auto Service Department and PMC Claims Department. Ms. G. was very professional and helpful regarding the matter at hand and was able to render clarity. With Ms. G. assistance, communication was established between both departments. Thank you Ms. Garris your "5 Star Customer Service".
Business response:
Thank you, *****, for your 5-Star Review of Protect My Car. We apologize for the belated response, but we just received this Customer Review from the BBB (on 5/8/2019), despite it being posted on 4/11/2019. Nonetheless, we are happy to hear that Amber was able to assist you.
Kyrika H. provided me with excellent customer service. She made me feel welcomed and answered all of my questions.
Business response:
Thank you for those comments. One reason we have had so much success is just what you mentioned. We treat each customer as an individual with individual needs. We know that one size does not fit all. Working with each person to get the right coverage at the right cost and get the repairs done with no hassle really helps give folks good peace of mind. Thank you for choosing Protect My Car. Glad to have you.
She wasvery helpful and so nice, she didn't make me feel rushed, she is the kind of person that we as consumers like to talk to
Business response:
Thank you for sharing your experience with Protect My Car. We're happy to see that Kyrika was able to make the necessary changes to your policy. Moving forward, should you have any further questions, please do not hesitate to contact our Customer Service Department.
I would like to say that Meagan is wonderful and very helpful
Business response:
We agree. Thank you for your feedback and for the 5-Star Review!!
Ms. Stacie S. was very pleasant, courteous, and efficient during the call. I am extremely pleased with the professional customer service she provided. ************
Business response:
And we are extremely pleased to read this positive review of PMC and the high level of customer service that Stacie was able to provide you with. Welcome to the PMC Family. Should you have any further questions or concerns, please do not hesitate to contact our Customer Service Department.
I think the young lady provided excellent service.
Business response:
Awesome. Thank you for sharing your experience with Protect My Car. We've reviewed your file and it looks like Kyrika was our agent that was able to assist you. Kuddos to her.
I think your service is good, I spoke with the claim representative Jason he was excellent and very knowledgeable in his skills. He explained to me how the service workef, his attitude was polite and very respectful. and he showed a lot of interest to my concerns. Showed great customer service and It was great appreciated. He help me in all aspects. Thanks, Jason for everything Ernest President
Business response:
Thank you for your positive feedback. Please know that your review was shared with Jason, as well as his direct supervisor.
Frequently asked questions about Protect My Car
How is Protect My Car rated?
Protect My Car has a 3.7 star rating with 3,872 reviews.
When is Protect My Car open?
Protect My Car is closed now. It will open at 8:00 a.m.
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