Claimed

Protect My Car

3.7

Insurance
Saint Petersburg, FL

About this business

Specialties ProtectMyCar.com offers extended warranties and maintenance plans so you remain protected far after your manufacture warranty expires. Protect My Car offers consumers extended auto warranty plans that provide real coverage for vehicles that are no longer covered by their manufactures warranty. Whether you bought your vehicle new or used and your manufacturer warranty is about to expire or just has, an extended auto warranty plan can save you thousands of dollars a year in repair bills. The majority of vehicle rep... read more

Location details

570 Carillon Pkwy 3rd Floor, Fl 3, Saint Petersburg, FL, 33716, United States

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Weekday	Schedule	Status
Mon	8:00 a.m. to 7:00 p.m.
Tue	8:00 a.m. to 7:00 p.m.
Wed	8:00 a.m. to 7:00 p.m.
Thu	8:00 a.m. to 7:00 p.m.
Fri	8:00 a.m. to 7:00 p.m.
Sat	10:00 a.m. to 4:00 p.m.
Sun	Closed

3.73,857 reviews

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Andrette M

on BBB

5 years ago

Jeremiah V. in Customer Service was very personable. He assisted me in getting the payments more affordable. He provided detail information about the coverage that was more understandable. I will keep his email in the glove compartment.

Business response:

Thank you very much for your kind comments. We make it our mission in life to provide great service and needed help to all contract holders. We are very glad our staff has been of help to you. Your peace of mind is always our most important goal. Please call us anytime you have any questions or if there is anything we can do to help out.

Lawrence C

on BBB

5 years ago

I canceled my policy with protect my before the March payment was due. Protect my car had taken a payment for April. Called customer service this morning and was told that I would be refunded my money but it can take up to 30 days. Two epic failures are when I called and cancelled the policy someone didnt click all the boxes like they should've. Epic failure number two. Why is going to take 30 days? Really disappointed with Protect My Car..

Business response:

Thank you for your comments. We do regret that the April billing occurred when it should not have. That payment has been refunded. Although our third party billing agent has a remarkable record of accuracy, errors of this kind have occurred on a limited basis. That is one reason that we have taken steps to change our customer billing platform. Those changes will make our billing system more secure and efficient and help to eliminate such errors, even as rare as they are. Thank you again for your comments.

Anita 3

on BBB

5 years ago

Good customer service! I think you all need reminder stickers like oil change stickers so that folks like me can remember when that we're paying for a service that could have helped during emergency repairs & Services!

Business response:

Thank you for your comments. We appreciate them and that does sound like a good idea. That is one reason we advise folks to keep the contract ID card in the vehicle with your other vehicle documents. It should always be there as a reminder so you can use the coverage to really save a ton of money on mechanical repairs, towing, roadside assistance, oil changes and many other benefits offered by the coverage. Thanks again for your comments and thank you for choosing Protect My Car.

Kendrick B

on BBB

5 years ago

Victor H did an astounding job taking care of me today! I felt he sincerely related to my situation and genuinely wanted to help. He went above and beyond by even giving me his own knowledge about what could be wrong with my car, which was very helpful! He has great personality and I really enjoyed talking to him. Also I think this review is important because I spoke with an associate before him that rubbed me the wrong way, he kept telling me "he's sorry I don't care about my car or coverage" when the reality was I didn't l... read more

Business response:

Thank you for this wonderful feedback. Please know that a copy of your 5-Star Review was shared with your sales agent (Victor), as well as his direct supervisor. We will also review the prior sales call to see if additional training or coaching is necessary regarding the first agent that you spoke with. From all of us at Protect My Car, welcome to the PMC Family.

Jordon J

on BBB

5 years ago

Today I had every intention of leaving this company until I spoke with Amber she's very patient and clarified my issues and actually save the company a customer her attention to detail was excellent. She is an inspiration and I hope she is valued as an employee.

Business response:

Please know that we value AMBER very much! She does a great job in our Customer Loyalty Department. Once again, we apologize for the fulfillment issue. As previously discussed, we had a typo in your email. We had your name as "jordan", not "jordon". That is why our email wasn't delivered. Nonetheless, we're glad that Amber was able to resolve this issue for you.

Marcia T

on BBB

5 years ago

The lady I spoke with was polite understanding and very helpful I would recommend her for a big pay raise. Although I cannot take advantage of the program at this time, when I can I will definitely use this service. Thank you very much Marcia Thurnall

Business response:

Thank you for your 5-Star Review of Protect My Car. We read the notes in your file and we completely understand your current situation. We wish you well, moving forward, and hope that you get back on your feet as soon as possible. In our experience, when one door closes, another opens. Once your job situation is stabilized, please do not hesitate to contact us. We can pick up right where we left off.

Ayoko D

on BBB

5 years ago

I have been a customer with PMC for a year now. I called them today to cancel my contract as my R350's compressor needed replacing and the mechanic said it would not be covered according to whom he spoke to. I talked to Jessica and she was a godsend. She told me the compressor was covered under my contract. She asked I send her the invoice and she took care of everything. I am quite happy about the outcome as I will be reimbursed the amount of the compressor as well as labor. Thanks again Jessica!

Business response:

We're happy to hear that Jessica was able to take care of you. Please know that we just received this 5-Star Customer Review (on 5/8/2019), despite it being filed on 4/16/2019. As a result, we apologize for the delayed response. Should you have any additional questions or concerns, please do not hesitate to contact our Customer Service Department during normal business hours.

Satisfied_Customer

on BBB

5 years ago

I have dealt with this company for 2 yrs so far and I must say that at first i was skeptical about signing a 4 yr contract with a car warranty company that i have never heard of. Their customer service in my opinion are amazing and that 50% coverage on major repairs on my 2000 Toyota Avalon is a life saver. Just a shout out to Amber G., you rock!!

Business response:

Please know that we appreciate your 5-Star Review of Protect My Car. We're happy to hear that our Customer Service Department took good care of you. And yes, Amber rocks!!

Kathy C

on BBB

5 years ago

04/15/19. Jason P. provided professional and excellent care.... he was courteous and friendly and he made it very clear that he would do his best to help me in my request...I was very happy with him.

Business response:

Thank you for sharing your experience with Protect My Car. We've reviewed your file and we see that Jason is trying to have the Claims Manager re-review your request for a reimbursement.