This profile has been claimed by the business owner or representative.
Protect My Car
- Insurance
- Saint Petersburg, FL
About this business
Specialties ProtectMyCar.com offers extended warranties and maintenance plans so you remain protected far after your manufacture warranty expires. Protect My Car offers consumers extended auto warranty plans that provide real coverage for vehicles that are no longer covered by their manufactures warranty. Whether you bought your vehicle new or used and your manufacturer warranty is about to expire or just has, an extended auto warranty plan can save you thousands of dollars a year in repair bills. The majority of vehicle rep... read more
Location details
570 Carillon Pkwy 3rd Floor, Fl 3, Saint Petersburg, FL, 33716, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 7:00 p.m. | |
| Tue | 8:00 a.m. to 7:00 p.m. | |
| Wed | 8:00 a.m. to 7:00 p.m. | |
| Thu | 8:00 a.m. to 7:00 p.m. | |
| Fri | 8:00 a.m. to 7:00 p.m. | |
| Sat | 10:00 a.m. to 4:00 p.m. | |
| Sun | Closed |
I want to thank you for the excellent Customer service that I received on July 18,2019. Due to circumstances beyond my control. I called to cancel my contract. Ms. H. asked all the right question and gave me something to thing about (what would happen if your call fail to work and you have no coverage) you know when you are in a crisis you do not think about what will happen next. . Ms. H. listen and came up with a plan that worked for my family and me. That is what I call Excellent Customer Service!!!. Thank you Ms. H. for ... read more
Business response:
Thank you for this very generous Customer Review!! Please know that we appreciate you being a valued customer for almost 2 years and we were extremely pleased to hear that Kyrika was able to assist you. Should you have any future questions or concerns, please do not hesitate to contact us.
I would give this less than a star if I could. I called my reputable insurance company via the # on my card, and was directed to what I was led to believe a promotional road side assistance through them. I was double charged, spoke to a representative today who claims to have cancelled my policy, however was extremely rude, speaking down to me as if I had no idea what is occurring as far as purchasing vehicles, warranties and car protections. I've been in the shadow of a tow truck driver, car repairman, insurance broker, and... read more
Business response:
Thank you for your review. We regret that you found our agent to be less than polite. That was certainly not the agent's intention. Having reviewed the recording of the conversation we believe our agent was very professional. Although we did not reach the same conclusions that you did with respect to the conversation, we are glad that your issue was resolved. Whenever a customer calls to cancel this very important coverage, we make every effort to assist our customers. We may be able to make the coverage more affordable, or ... read more
Kyricka had the best customer service I ever experienced and she definitely went above and beyond to handle And address my concerns. She is the ONLY reason why I'm staying at he company
Business response:
Thank you, very much, for this extremely positive review of Kyrika. She is definitely an asset to our company. Please know that a copy of this review has been shared with her, as well as her direct supervisors. From all of us at Protect My Car, here's to a great weekend!!
Victor at Protect my car is the most professional, kind, caring and intelligent person that I have ever encountered in the business world. He has the performance of leadership. Victor should be considered as leadership of this company.
Business response:
Please know that we value your feedback and we appreciate your 5-Star Review of how Victor handled the sale of your vehicle service contract. A copy of this review was delivered to Victor, as well as his direct supervisors. Welcome to the PMC Family!!
I had a problem and Kyrika helped me to solve it expeditiously. I was delighted that they made MY problem THEIR problem and treated it as such. Very happy with customer service.
Business response:
Please know how much we appreciate reading these types of reviews! We're happy to hear that Kyrika was able to work with you on a very specific issue / concern. We pride ourselves in providing excellent customer service to our customers.
I have had Protect My Car since Jan 2018 and I absolutely totally satisfied with their service. I want everyone to know that they do honor their warranty and if it says they are going to fix it they don't give you the run around, they authorize payment for services required as per the contract. Ms. Sabarra D., Customer Loyalty Coach, initially assisted me with the clear understanding of the Protect My Car Plan. She took the time out to review the plan I was considering and pointed out that there were more things that were n... read more
Business response:
We cannot thank you enough for your wonderful review. We shared your comments with all our departments to let them know how much their hard work really does help our customers. Thank you for choosing Protect My Car.
Sucks. Been paying for the warranty for months and ended up paying almost what it cost to fix my car just in the warranty. In the end, when my car broke down, they covered the towing and that's it. That is already covered by my insurance, so I didn't even need that! And, of the list of things that ended up needing repaired on my car, they didn't pay for a single one of them, even the ones that were explicitly included as per the contract. I asked questions when purchasing about items that would be covered and were assured th... read more
Business response:
Thank you for your comments. We can certainly sympathize with you. It is unfortunate, but true, that your coverage does not include repairs to the clutch or engine oil cooler that you had repaired. You have no doubt reviewed the policy and have seen that the policy lists each and every covered component. We make it very clear what components are covered and which are not. The reason for this is simple. We want you to know right up front and in writing exactly what is covered with no hidden or confusing terms. Some components... read more
Lawrence was very polite during my call today. He was quick to correct the errors made to my account & followed up with an immediate e-mail summarizing our discussion. I was also given 2 years of free oil changes, which i plan to use! If i actually receive the hard copies of the documents i was promised, i will be more than pleased. Lawrence also sent me his direct phone number & email so that i could contact him directly if any more problems arise on the account. So far, he has been a 5 star agent! I am hoping and expecting... read more
Business response:
Thank you very much for your kind comments. Our agents do go out of their way to make sure that each customer receives not just personal help, but the kind of help each agent would want to receive if they were in the customer's shoes. Thank you for choosing Protect My Car. Please call us anytime we can be of help in any way.
Kyrika H. was easy to speak with and explained the deferment process well. I will be happy to continue my "Protect My Car" coverage based on the options she proposed to me.
Business response:
Please know that we appreciate your positive feedback. A copy of your Customer Review was just sent to Kyrika, as well as her direct supervisors. We're happy to hear that our Customer Loyalty team was able to work with you and your situation. Should you have any additional questions or concerns, please do not hesitate to give us a call.
Frequently asked questions about Protect My Car
How is Protect My Car rated?
Protect My Car has a 3.7 star rating with 3,872 reviews.
When is Protect My Car open?
Protect My Car is closed now. It will open at 8:00 a.m.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com