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Protect My Car
- Insurance
- Saint Petersburg, FL
About this business
Specialties ProtectMyCar.com offers extended warranties and maintenance plans so you remain protected far after your manufacture warranty expires. Protect My Car offers consumers extended auto warranty plans that provide real coverage for vehicles that are no longer covered by their manufactures warranty. Whether you bought your vehicle new or used and your manufacturer warranty is about to expire or just has, an extended auto warranty plan can save you thousands of dollars a year in repair bills. The majority of vehicle rep... read more
Location details
570 Carillon Pkwy 3rd Floor, Fl 3, Saint Petersburg, FL, 33716, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 7:00 p.m. | |
| Tue | 8:00 a.m. to 7:00 p.m. | |
| Wed | 8:00 a.m. to 7:00 p.m. | |
| Thu | 8:00 a.m. to 7:00 p.m. | |
| Fri | 8:00 a.m. to 7:00 p.m. | |
| Sat | 10:00 a.m. to 4:00 p.m. | |
| Sun | Closed |
Jason is helpful and sympathetic to my situation even though I am not done with my problem I felt I wanted t comment on how great he was to me on the phone.
Business response:
Thank you for recognizing Jason's professionalism on your recent claim. We apologize for the belated response, but we just received this Customer Review from the BBB on 10/25/2019 (despite it being dated 9/15/2019). Nonetheless, we're happy to hear that Jason was able to assist you on your radiator claim. Respectfully, Protect My Car
Jessica is terrific. She answered all my questions and even emailed my policy to me. Great response and extremely helpful. Thanks Jessica!
Business response:
Thank you very much for your kind comments. We make it our mission in life to provide great service and needed help to all policy holders. We are very glad the policy, our staff and our services have been of help to you. Your peace of mind is always our most important goal. Please call us anytime you have any questions or if there is anything we can do to help out.
Spencer n. helped me out tremendously. I THANK God for him being a part of protect my car. He truly cares for his customers. I called in crying now I'm smiling again. Thank you so much spencer N. I can truly count on protect my car.
Business response:
This means a lot to us!! We're happy to hear that Spencer was able to assist you today. Please know that we shared a copy of your positive review with Spencer, as well as his immediate supervisor.
Kyrika H. was the only one of several representatives who was able to find a reason for a problem I was having. She fixed it immediately with friendly, courteous, and professional service. I was more than impressed. To say that I am a satisfied customer is an understatement!
Business response:
We LOVE this type of feedback. Thank you for posting a review of Protect My Car and recognizing the professionalism of Kyrika. We're happy to hear that she was able to solve you problem and fix the issue with your rewards program. Please do not hesitate to give our Customer Service Department a call should you have any additional questions or concerns.
Please don't use this company, it will truly be a waste of your funds. I had a radiator replacement done and I just feel that having to pay to have the fluid replaced on the repair is outside the extent of an exclusion when it come to the completion of mechanical repairs. The customer service representatives (Mr P. and Mr M.) followed their scripts very well. And even stated that they didn't agree with the customer having to pay for fluid replacement in mechanical repairs. So I just wanted to let the public know to carefully... read more
Business response:
Thank you for your comments. Although we understand your thinking, we hope you realize that your coverage is for mechanical repairs, meaning the mechanical components listed in the coverage. The coverage does not include fluid replacement, whether as part of a repair or as part of maintenance. That is standard for this industry and helps keep the cost of coverage manageable for our customers. As an example, the coverage saved you over $680.00 on the replacement of your fuel pump in July, 2017. The coverage did not cover the... read more
As new customers, brand new, we are very pleased with the service. The customer service is great, so hold time may be lengthy because they handle each person specifically.
Business response:
Thank you for recognizing the excellent customer service that you received from our various team members. Please know that we understand what you are saying about hold times, but our agents are trained to take as much time as necessary to address each individual customer's questions and/or concerns. While some companies force their agents to end calls abruptly (to get to the next call), we strive to give each customer our full attention. Thanks again for the generous review of Protect My Car.
Thank you very much for your excellent service I am very happy with the resultsthank you very much for your excellent service I'm very happy with the results thank you very much for your excellent service I am very happy with your results I will continue to be a very satisfied customer thank you again
Business response:
We're happy to hear that you are happy. Thank you for allowing us to assist you yesterday. Should you have any additional questions about your policy, please do not hesitate to give our Customer Service Department a call.
Kyrika provided excellent customer service. Her professionalism is the only reason we are associated with this organization. If other organizations take note and remember the importance of the customer, they will be able to maintain a high retention level as well. Thank you, Kyrika. Thanks, Protect My Car. Kind personal regards, *************************
Business response:
Thank you for sharing your experience with Protect My Car. We're happy to hear that Kyrika provided "excellent customer service" and that she displayed the professionalism that we expect from all of our agents.
Courteous, amicable, dependable Truthfully Courteous, amicable, dependable Always Courteous, amicable, dependable.
Business response:
We're happy that our Customer Loyalty team was able to assist you last week. We look forward to earning your business!!
Frequently asked questions about Protect My Car
How is Protect My Car rated?
Protect My Car has a 3.7 star rating with 3,857 reviews.
When is Protect My Car open?
Protect My Car is open now. It will close at 7:00 p.m.
Need help? Contact us.
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