Claimed

Protect My Car

3.7

Insurance
Saint Petersburg, FL

About this business

Specialties ProtectMyCar.com offers extended warranties and maintenance plans so you remain protected far after your manufacture warranty expires. Protect My Car offers consumers extended auto warranty plans that provide real coverage for vehicles that are no longer covered by their manufactures warranty. Whether you bought your vehicle new or used and your manufacturer warranty is about to expire or just has, an extended auto warranty plan can save you thousands of dollars a year in repair bills. The majority of vehicle rep... read more

Location details

570 Carillon Pkwy 3rd Floor, Fl 3, Saint Petersburg, FL, 33716, United States

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Weekday	Schedule	Status
Mon	8:00 a.m. to 7:00 p.m.
Tue	8:00 a.m. to 7:00 p.m.
Wed	8:00 a.m. to 7:00 p.m.
Thu	8:00 a.m. to 7:00 p.m.
Fri	8:00 a.m. to 7:00 p.m.
Sat	10:00 a.m. to 4:00 p.m.
Sun	Closed

3.73,857 reviews

Select a rating

Cornelius W

on BBB

4 years ago

********* * We were upset with the poor service Protect My Car has done with our car repair. My wife and I discussed canceling the coverage on our vehicle since they messed up with the car shop and the refund they owed us. Thanks to Jamel D. for going the extra mile in seeing the refund process through in getting verified and processed on Thursday Dec 12th. The previous Rep did not follow through with the refund as it should have been the first time. We decided to not cancel our coverage and stay longer with Protect My Car ... read more

Business response:

Thank you for your review and comments. We appreciate them very much. We do regret the confusion over the reimbursement. Jamal did a great job in cutting through the red tape to get your account and the issues resolved and up to date. Thank you for choosing Protect My Car.

Cornell

on BBB

4 years ago

I so lucky to have spoken to Terrica J. regarding my account. She helped me out and her customer service skills were exceptual. I think she's an asset. I hope everyone has a great customer service experience as I did speaking with Ms. J. I look forward to speaking with her if ever I need assistance again.

Business response:

We are incredibly lucky to have Terrica in our Customer Service Department. Thank you, very much, for recognizing her customer service skills and her professionalism. Please know that a copy of your Customer Review has been shared with Terrica and her direct supervisors. From all of us at Protect My Car, here's to a great weekend!!

Tez

on BBB

4 years ago

I want to say that I am happy I just started my policy two days ago my car just stopped and I can't utilize my policy until 15 days but luckily for me Consuela G. really helped me and did some magic on her end now roadside assistance is on the way thank you ð?¦¾

Business response:

Thank you for the 5-Star Review. Our records show that your roadside assistance claim was approved as a "good will". Please give our Customer Service Department a call should you have any additional questions or concerns.

douglas C

on BBB

5 years ago

I called to cancel, he convinced me to stay, nuff said

Business response:

Welcome to the Protect My Car family. We see that you purchased a "Select" policy yesterday (11/19/2019). Should you have any additional questions or concerns about your policy, please do not hesitate to give our Customer Service Department a call.

Mark B

on BBB

5 years ago

I have been looking at different companies that offer this service. I just spoke with Elizabeth, and Hunter for a good while. I am looking this over to make sure it's right for me. I have to say I never felt rushed during the call. Everything was explained in very plain language. If I do go with this Company, I don't expect any surprises. Thanks, Elizabeth and Hunter for your time, and Excellent Customer Service.

Business response:

Thank you for providing your feedback on the sales process at Protect My Car. We're happy to hear that our agents answered your questions and explained everything in very plain language. Should you have any additional questions or concerns, please feel free to give us a call. Respectfully, Protect My Car's Management Team

Alexis W

on BBB

5 years ago

Well I had a bit of an issue and jordan m. made my day. He gave me great deals. I will currently be waiting on my information in the mail but i have document to hold off until i get my copy through the mail. Again thanks for your help jordan I was really trying to cancel everything but you change all of that. You have great customer service as well. I'm really happy very happy right now

Business response:

We're happy to hear that Jordan was able to assist you and answer your questions. Should you have any additional questions or concerns, please do not hesitate to contact our Customer Service Department during normal business hours.

Haniyyah N

on BBB

5 years ago

I don't remember the name of the nice sales person I talked to. I told him I was with car shield and he suggested I compare the two companies with the BBB. I will be leaving car shield and joing protect my car as of today. Thanks protect my car

Business response:

Welcome to the Protect My Car family!! Please do not hesitate to give our Customer Service Department a call should you have any future questions.

Reginald B

on BBB

5 years ago

Jason was definitely customer service friendly and handled/answered my concerns! What a great rep!!!!!!!!!!!!!!!!!

Business response:

We're happy to hear that Jason was able to assist you and provide you with excellent customer service. Thanks for the positive review of Protect My Car!!!

Francis B

on BBB

5 years ago

Jordan and Nicholas were both very knowledgeable and straight forward in giving me advise and much needed information so I could make a decision on auto coverage that was best suited for my condition.

Business response:

Welcome to the Protect My Car family!! We're happy to hear that Jordan and Nicholas were able to assist you and answer all of your questions. Please do not hesitate to give us a call should you have any future questions or concerns. From all of us at Protect My Car, here's to a GREAT weekend...