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Protect My Car
- Insurance
- Saint Petersburg, FL
About this business
Specialties ProtectMyCar.com offers extended warranties and maintenance plans so you remain protected far after your manufacture warranty expires. Protect My Car offers consumers extended auto warranty plans that provide real coverage for vehicles that are no longer covered by their manufactures warranty. Whether you bought your vehicle new or used and your manufacturer warranty is about to expire or just has, an extended auto warranty plan can save you thousands of dollars a year in repair bills. The majority of vehicle rep... read more
Location details
570 Carillon Pkwy 3rd Floor, Fl 3, Saint Petersburg, FL, 33716, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 7:00 p.m. | |
| Tue | 8:00 a.m. to 7:00 p.m. | |
| Wed | 8:00 a.m. to 7:00 p.m. | |
| Thu | 8:00 a.m. to 7:00 p.m. | |
| Fri | 8:00 a.m. to 7:00 p.m. | |
| Sat | 10:00 a.m. to 4:00 p.m. | |
| Sun | Closed |
At first I was very skeptical about getting an extended warranty because they do not live up to the promise. I've not found that to be with Protect My Car. They've lived up to what they said they would do. The customer service has been excellent. I really think this is a valued service.
Business response:
Thank you very much for those comments. We really appreciate them. We do work hard to make sure that with one phone call you can get towed in, activate rental car benefits and get fast, efficient claims service, all with low monthly premiums tailored to fit your budget. That's what we call good peace of mind. We are very happy that our company, staff and coverage has given you that. Best of all, we will be here to assist you when you next need help with your vehicle. Thanks again for your comments and the rating.
So far so good. Have to say the customer service over the phone was outstanding. I was quite open about a car from 2006 I had just purchased and the fact that in a month or so I will be taking it to be looked at for issues covered by my plan. Will post back if everything goes well. I see tons of reviews on here from people praising the customer service but not many from people talking about the money they saved when repair day came. I will respond back with whatever the shop finds and what all Protect my car contributes.
Business response:
Thank you very much for your post. Welcome to the Protect My Car family. You are right, too. The proof of the value is in the savings. That is really what it is all about. Thank you again for your post and for choosing Protect My Car.
********* * We were upset with the poor service Protect My Car has done with our car repair. My wife and I discussed canceling the coverage on our vehicle since they messed up with the car shop and the refund they owed us. Thanks to Jamel D. for going the extra mile in seeing the refund process through in getting verified and processed on Thursday Dec 12th. The previous Rep did not follow through with the refund as it should have been the first time. We decided to not cancel our coverage and stay longer with Protect My Car ... read more
Business response:
Thank you for your review and comments. We appreciate them very much. We do regret the confusion over the reimbursement. Jamal did a great job in cutting through the red tape to get your account and the issues resolved and up to date. Thank you for choosing Protect My Car.
I so lucky to have spoken to Terrica J. regarding my account. She helped me out and her customer service skills were exceptual. I think she's an asset. I hope everyone has a great customer service experience as I did speaking with Ms. J. I look forward to speaking with her if ever I need assistance again.
Business response:
We are incredibly lucky to have Terrica in our Customer Service Department. Thank you, very much, for recognizing her customer service skills and her professionalism. Please know that a copy of your Customer Review has been shared with Terrica and her direct supervisors. From all of us at Protect My Car, here's to a great weekend!!
I want to say that I am happy I just started my policy two days ago my car just stopped and I can't utilize my policy until 15 days but luckily for me Consuela G. really helped me and did some magic on her end now roadside assistance is on the way thank you �
Business response:
Thank you for the 5-Star Review. Our records show that your roadside assistance claim was approved as a "good will". Please give our Customer Service Department a call should you have any additional questions or concerns.
I called to cancel, he convinced me to stay, nuff said
Business response:
Welcome to the Protect My Car family. We see that you purchased a "Select" policy yesterday (11/19/2019). Should you have any additional questions or concerns about your policy, please do not hesitate to give our Customer Service Department a call.
I have been looking at different companies that offer this service. I just spoke with Elizabeth, and Hunter for a good while. I am looking this over to make sure it's right for me. I have to say I never felt rushed during the call. Everything was explained in very plain language. If I do go with this Company, I don't expect any surprises. Thanks, Elizabeth and Hunter for your time, and Excellent Customer Service.
Business response:
Thank you for providing your feedback on the sales process at Protect My Car. We're happy to hear that our agents answered your questions and explained everything in very plain language. Should you have any additional questions or concerns, please feel free to give us a call. Respectfully, Protect My Car's Management Team
Well I had a bit of an issue and jordan m. made my day. He gave me great deals. I will currently be waiting on my information in the mail but i have document to hold off until i get my copy through the mail. Again thanks for your help jordan I was really trying to cancel everything but you change all of that. You have great customer service as well. I'm really happy very happy right now
Business response:
We're happy to hear that Jordan was able to assist you and answer your questions. Should you have any additional questions or concerns, please do not hesitate to contact our Customer Service Department during normal business hours.
I don't remember the name of the nice sales person I talked to. I told him I was with car shield and he suggested I compare the two companies with the BBB. I will be leaving car shield and joing protect my car as of today. Thanks protect my car
Business response:
Welcome to the Protect My Car family!! Please do not hesitate to give our Customer Service Department a call should you have any future questions.
Frequently asked questions about Protect My Car
How is Protect My Car rated?
Protect My Car has a 3.7 star rating with 3,872 reviews.
When is Protect My Car open?
Protect My Car is open now. It will close at 7:00 p.m.
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