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Protect My Car
- Insurance
- Saint Petersburg, FL
About this business
Specialties ProtectMyCar.com offers extended warranties and maintenance plans so you remain protected far after your manufacture warranty expires. Protect My Car offers consumers extended auto warranty plans that provide real coverage for vehicles that are no longer covered by their manufactures warranty. Whether you bought your vehicle new or used and your manufacturer warranty is about to expire or just has, an extended auto warranty plan can save you thousands of dollars a year in repair bills. The majority of vehicle rep... read more
Location details
570 Carillon Pkwy 3rd Floor, Fl 3, Saint Petersburg, FL, 33716, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 7:00 p.m. | |
| Tue | 8:00 a.m. to 7:00 p.m. | |
| Wed | 8:00 a.m. to 7:00 p.m. | |
| Thu | 8:00 a.m. to 7:00 p.m. | |
| Fri | 8:00 a.m. to 7:00 p.m. | |
| Sat | 10:00 a.m. to 4:00 p.m. | |
| Sun | Closed |
Excelent service Lety take her time to help me and explain everything I change all my personal and comercial Insurance Im satisfied about how she works with my situation.
Business response:
Thank you for your 5-Star Review and for taking a moment to recognize Letty's hard work and dedication to our customers. Should you have any additional questions or concerns, please do not hesitate to give us a call.
Mr. Jason P. is an outstanding employee he went over and above the normal boundaries of customer service he made sure my vehicle received the best service for the lowest price. I hope he is recognized for keeping me as a customer.
Business response:
Please know that we appreciate your feedback. We're happy that Jason was able to assist you over the last week with your pending claim. As always, a copy of this review has been shared with our representative (as well as his direct supervisor).
My Customer Experience Agent (Brandy S.) is 5 star alone...she always there with any answers I may have to questions about my coverage making the car plan feel like money worth spending each month. Once for a few months she had to move to another department within the company leaving me with a great replacement until she came back. That few months told me she likes her job and what the company is all about and has to offer. She makes other around her better which makes the company a 5 star company...Do I tell others about my... read more
Business response:
Please know that we appreciate this positive feedback. What a great review!! We've shared a copy of your review with Brandy, as well as her direct supervisor. On behalf of Protect My Car, thank you for your trust and loyalty and for being a valued member since March of 2018.
I got a call on my cell phone from telephone number ending in 8642. When I answered, an automated message claimed they were Verizon and my account was about to be suspended for suspicious activity. I knew Verizon didn't make calls like that and the caller ID said unknown. I called the number back from my landline and after going through all of the prompts I reach a human who told me the company was Protect My Car and they were trying to sell me some type of warranty....I didn't listen long enough. Why a legitimate company wo... read more
Business response:
Protect My Car would like to research this matter. We can assure this customer that Protect My Car did not leave her a voicemail message masquerading as Verizon. In order for us to review this matter, we'll need this consumer's telephone number (to search our available records for any inbound and/or outbound calls). Due to the public nature of this forum, we'd respectfully request that this consumer email this information to ***************************. Upon receipt, we'll be able to investigate this matter further and provi... read more
I received excellent customer service from Letty. She was amazing and very kind. My initial call was to file Complaint for horrible service from the claims department. When she answered she allowed me to speak and not disregard what I was saying. She took down my complaint and got me the service that I needed. Thank you!
Business response:
We're happy to hear (and read) that Letty was able to assist you last Friday afternoon. We love hearing when our clients receive "excellent customer service." Should you have any additional questions or concerns, please do not hesitate to give us a call. Respectfully, Protect My Car
I think these guys did awesome job thanks again my car is repaired and back on the road again
Business response:
That's great to hear. Thanks for the 5 Star Review!!
I had probably the best customer experience of my life thus far with Ms. Ayanna O. She was kind, empathetic, knowledgeable and funny. Her demeanor and conversation not only settled the worry I had around calling to cancel my account but changed my mind completely. She took the time to build a report and truly understand my needs and then FOLLOWED THROUGH with a solution. I am truly satisfied with the outcome and hope she gets the positive recognition she deserves. Thank you Ayanna!!!
Business response:
Wow!! Thank you for the very generous review. This is excellent feedback. Please know that we shared a copy with Ayanna, as well as her direct supervisors.
I spoke to Reuben, He was enthusiastic, very patient and courtious. I wasnt currently looking for an extendend warranty, therefor I took the time to review the website ask questions ect. I asked him to call back which he did. I took the time to review the website and BBB. I give 5 stars!!!!!!! At first , I noticed that it was not accredited by BBB, I wasnt to stoked...... but relying on patience, intuition and genuine converstation to gage the customer/business relationship was right on! Bringing love, patience, genuine conv... read more
Business response:
Please know that we appreciate the positive feedback and we're pleased to hear that Ruben took the time to answer your questions and displayed a high degree of professionalism during yesterday's sales call. Moving forward, should you have any additional questions or concerns, please do not hesitate to contact Protect My Car's Customer Service Department.
This company has an excellent services The got your back Customer services are incredible
Business response:
Thank you for your positive feedback and the 5-Star Review!!
Frequently asked questions about Protect My Car
How is Protect My Car rated?
Protect My Car has a 3.7 star rating with 3,857 reviews.
When is Protect My Car open?
Protect My Car is open now. It will close at 7:00 p.m.
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