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Protect My Car
- Insurance
- Saint Petersburg, FL
About this business
Specialties ProtectMyCar.com offers extended warranties and maintenance plans so you remain protected far after your manufacture warranty expires. Protect My Car offers consumers extended auto warranty plans that provide real coverage for vehicles that are no longer covered by their manufactures warranty. Whether you bought your vehicle new or used and your manufacturer warranty is about to expire or just has, an extended auto warranty plan can save you thousands of dollars a year in repair bills. The majority of vehicle rep... read more
Location details
570 Carillon Pkwy 3rd Floor, Fl 3, Saint Petersburg, FL, 33716, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 7:00 p.m. | |
| Tue | 8:00 a.m. to 7:00 p.m. | |
| Wed | 8:00 a.m. to 7:00 p.m. | |
| Thu | 8:00 a.m. to 7:00 p.m. | |
| Fri | 8:00 a.m. to 7:00 p.m. | |
| Sat | 10:00 a.m. to 4:00 p.m. | |
| Sun | Closed |
Called to cancel my policy. Representative Travis Pinsler was very rude and accused me of shopping around for lower rates. After asking repeatedly to cancel my policy, he kept giving reasons why I should keep it and that I wasn't being truthful with him. I don't owe him an explanation why I was canceling. Maybe he gave me his right name. Maybe he didn't. But this was an awful experience and I wouldn't deal with them ever again!
Business response:
We are very sorry you feel the agent's attitude was not in keeping with our standards. We will look into this matter. We do appreciate your being a Protect My Car customer and wish you well
BEST SERVICE AT ALL TIMES AND VERY FAST SERVICE BEST CUSTOMER SERVICE
Business response:
We appreciate your repair facility sharing your experience with our Claims and Customer Service teams... And we look forward to working together, again, on future customers' repairs.
I received a call today from a salesperson at protect my car. She told me the jists of the warranty and then transferred me to her budgeting manager. As i spoke to the budgeting manager, she said i qualified for the preferred preowned premium plan or something to that extent. Told me all i needed was $88 down and then it would be $88 a month. I asked her if she could email me the policy so i can read it before making a decision. She said she couldn't do that and that they were willing to give me this policy taking my word fo... read more
Business response:
Thank you for sharing your experience with Protect My Car. Your review has been forwarded to our Quality Management (QM) Department so that team can review your sales call. Our agents are instructed to let consumers know that Protect My Car has "sample" policies (available for consumers to review) directly on our website. While our agents can also email a consumer a "sample" policy, it is just that: a sample. Each customer's policy is specifically-tailored to meet their individual needs and price point. If our agent did not ... read more
Awesome Job with accounts payable! Customer Service was great and very professional.
Business response:
Thank you for the opportunity to do business with you and, of course, please know that we appreciate the 5-Star Review!!
I have been with protect my car for the past five years and they have paid out over $2500 for my 2013 Nissan quest. Their customer service support and how they look out for their customers is unlike anything I have encountered before. I have received wonderful customer service for the last five years from their representative named Leticia Febo. Thank you Letty for the last 5 wonderful years!!
Business response:
Thank you for sharing your experience with Protect My Car. Please know that we appreciate your trust and loyalty. Lastly, please know that your review has been shared with Letty, as well as her direct supervisors.
RON FROM ACCOUNTS PAYABLE S WAS THE BEST TO DEAL WITH NO HASSLE AND GOT THE CUSTOMER BACK ON THE ROAD IN NO TIME. SINCERELY ELIAS FROM CHAMPIONS PREMIER CAR CARE
Business response:
Awesome!! Thanks for sharing your experience with Protect My Car's Accounts Payable Department. We strive for a hassle free claims experience (for both our customers and their repair facilities). It's always great to hear when we hit that mark. Respectfully, Protect My Car's Management Team
I have warranties on 3 of my vehicles. Jamell was instrumental in assisting me today when an issue arose concerning coverage. I strongly recommend this company.
Business response:
Thank you for the strong endorsement of Protect My Car. Please know that we value your trust and your business. We're happy to hear that Jamell was able to assist you this morning and take care of the oil change issue for you. Should you have any additional questions or concerns (about any of your policies), please do not hesitate to contact our Customer Service Department.
This company called me from spoofed number then gave me an 888 number to call back on if you get disconnected. I am on the Do Not Call Registry and have been since December 1, 2010, making it illegal for them to call me as I have never "opted in" or given my authorization in any way to indicate that I would like to receive phone calls from this company. In an effort to resolve this issue, a letter was delivered to the company at 10:36am on February 10, 2020. I got no response. A second letter was sent and signed for on 2/21/... read more
Business response:
Please consider this response a rejection of your proposed settlement. Respectfully, Protect My Car
Jason Pierre was really good with getting authorization and helping us at pepboys and well the process was really smooth and he was very good at what he does. Hope to work with him again when we do the warranty again.
Business response:
We always appreciate this type of feedback (especially when it comes from a mutual customer's repair facility). Thanks for the 5-Star Review!!
Frequently asked questions about Protect My Car
How is Protect My Car rated?
Protect My Car has a 3.7 star rating with 3,857 reviews.
When is Protect My Car open?
Protect My Car is closed now. It will open at 8:00 a.m.
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