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Protect My Car
- Insurance
- Saint Petersburg, FL
About this business
Specialties ProtectMyCar.com offers extended warranties and maintenance plans so you remain protected far after your manufacture warranty expires. Protect My Car offers consumers extended auto warranty plans that provide real coverage for vehicles that are no longer covered by their manufactures warranty. Whether you bought your vehicle new or used and your manufacturer warranty is about to expire or just has, an extended auto warranty plan can save you thousands of dollars a year in repair bills. The majority of vehicle rep... read more
Location details
570 Carillon Pkwy 3rd Floor, Fl 3, Saint Petersburg, FL, 33716, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 7:00 p.m. | |
| Tue | 8:00 a.m. to 7:00 p.m. | |
| Wed | 8:00 a.m. to 7:00 p.m. | |
| Thu | 8:00 a.m. to 7:00 p.m. | |
| Fri | 8:00 a.m. to 7:00 p.m. | |
| Sat | 10:00 a.m. to 4:00 p.m. | |
| Sun | Closed |
Did not know about oil changes I am very pleased with the customer service I received.
Business response:
Thank you, *******, for the positive feedback. Please do not hesitate to give us a call should you have any additional questions or concerns. Respectfully, Protect My Car
Juana G. went the extra mile for supporting me with my horrible experience with a neighborhood dealer. She's amazing
Business response:
Thank you for posting this positive feedback. We're happy to hear that Juana was able to provide excellent customer service and we hope that you are able to resolve the awful situation with your local dealer that sold you your vehicle. If we can help in any way, please do not hesitate to give our Customer Service Department a call.
They keep calling from spoofed numbers and give you an 888 number to call back if you get disconnected. Explained to them I'm on the National do not call list and that it is illegal for them to call me like this. They come up with ways to try to justify it, like, "you told us to call you by filling out information online." What a scam.
Business response:
Our records indicate that contacted this consumer on 1/31/2020 (based on information that was submitted online). On that date, he answered several qualification questions and appeared interested in our products and/or services. Soon thereafter, this consumer told our agent that he was on the national Do Not Call list and requested that we add him to our internal Do Not Call list. Our agent complied with this request (immediately) on 1/31/2020 and this consumer's phone number ending in **** was added to our internal Do Not Ca... read more
I had a call from the protect my car and thwy told me that I have been paying then since September of last year and I never had a complaint out of them until recently as if they had called my cell phone and left messages for me to call them I had told them one day to cancel it completlwy and di not do that so as of today they decided to go into my card and took out $62.00 out and told me that I cannot cancwl out with them that I had that policy with them for four months now and I had never made a payment not one timw qith th... read more
Business response:
Thank you for bringing this to our attention. We spoke with Mary (the agent you had the conversation with today) and she is in the process of resolving this issue for you. We here at Protect My Car are always willing to help our customers with financial issues involving their coverage. Thank you for alerting us to this situation.
This company will call you with a spoofed phone number then pry you for information while not answering any questions. Very hard sell mentality from the caller. Not sure how they got my information in the first place. Not sure why a legitimate company would cold call with a spoofed number. Asked to be put on the do not call list after the caller said that they'd call me back, but he just hang up.
Business response:
Your request to be placed on Protect My Car's internal Do Not Call list was honored on 1/31/2020. Our records reflect that your phone number ending in 7477 was submitted via Protect My Car's Facebook page on 12/2/2019. Along with your phone number, your name was submitted (matching the name used to file this BBB Customer Review), as well as your vehicle information. Based on this online submission/lead, we attempted to reach you on 12/27/2019 and 1/31/2020. Having already processed your Do Not Call request, (on 1/31/2020) yo... read more
TARA J. was extremely helpful and a good Customer Loyalty Associate.
Business response:
We appreciate the feedback. Thanks for your review of Protect My Car.
As a single mom, I depend on my car; I need my car to be able to provide for my family. People are always telling me warranty companies are rip offs. NOT PMC! Omg. They have save me in so many ways. Just recently a mechanic shop tried to increase prices to get more money from me over and beyond the 50% my warranty covers. PMC called them for verification of charges and the company refused to submit a written estimate. My warranty company advocated for me to make sure I wasn't taken advantage of. They even tried to give the r... read more
Business response:
What an amazing Customer Review!!! Thank you very much for sharing this info. Please know that your Customer Review was shared with Juana, as well as her direct supervisor. This type of experience is why we do what we do!!
Devon W. was very enthusiastic! He explained the information very well to me and tried very hard to keep me as a customer of yours but I have a lot going on right now and my mo is fighting cancer so I just couldn't keep the policy. But I wanted you all to know that you need more people like Devon. He was truly a pleasure to speak with. Keep up the great work! If I can get some things in my life straightened out, you will definitely have me as a repeat customer! Thanks! ***** *****
Business response:
Thank you for providing this positive feedback on Devon. Please know that we valued your business for the past 2 years and we hope that your personal/family situation improves. Of course, if your situation changes, please do not hesitate to give us a call if you'd like to resume your coverage. Respectfully, Protect My Car
David B Great customer service went above and beyond to help. Thank you.
Business response:
Thank you for being a valued customer for the past 8 months. And, of course, thank you for the 5-Star Review!!
Frequently asked questions about Protect My Car
How is Protect My Car rated?
Protect My Car has a 3.7 star rating with 3,857 reviews.
When is Protect My Car open?
Protect My Car is open now. It will close at 7:00 p.m.
Need help? Contact us.
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